I LOVE THE HOTEL. When we checked in Sam helped us and she was amazing so friendly and helpful couldn't have asked for better. She literally went above and beyond. Since check in everyone in the lobby has also been really friendly and nice but none as personable as Sam. She made us feel like she was our personal concierge.
The room is amazing!! I want to live there. The decor is very stylish and high end. The room is large and lots of tech features. You can control most everything in the room from the phone by the bed. There's an iPad with hotel info and Netflix you can air play to an Apple TV. We had a bit of trouble with the wifi dropping out every so often which was a bit annoying but whatever. Our room had a really nice bathtub that seperated the bathroom from the rest of the room so you can sit in the tub drink champagne and watch Netflix!!
I dropped a star because we did not have a lot of luck with the restaurants. As a guest in the hotel they encourage you to eat in their restaurants by offering a bit of vip perks. The first we tried was Establisment bar. We stopped in for a light afternoon snack and some champagne. When you order food you have to pick it up yourself and the prices don't support this type of service. A burger was $20. The bartenders didn't really seem like they wanted to serve us either. We weren't dressed in suits like the rest of the clientele, we felt a bit profiled. We actually felt the profiling happened a lot but weirdly it was mostly by female servers, almost if they thought it was part of their job description to be catty. I strongly believe that women should stick together and be supportive of one another, so this behavior was a bit disappointing. After we finished we left and went to Palmer & Co, their food menu was better and we wished we had eaten there instead but their drinks were super expensive (I guess that's Sydney for you, $20 a drink). The service we received at Palmer & Co was much better. The following morning we had breakfast in the Garden which was good and our server was ok but she wasn't very friendly. Our next Establishment restaurant experience was at Tank Stream Bar and the woman who served us was super unfriendly. She even charged my partner for his wine separately and then turned to me and said "So, how are you going to pay" in a tone that was almost like she didn't think I could pay. I don't even know what that was about. Finally our last restaurant experience was at Mr. Wong's from the moment we walked in the hostess treated us kind shitty. She was going to seat us at this really horrible table in a hall way. I asked if we could have a better table and she said we could wait at the bar for a better table. I told her we had a reservation and we shouldn't have to wait. She then asked if we were guest of the hotel and since we were sat us at an extremely better table. I felt a bit profiled here too. The wine server was also not very friendly although we could hear her chat it up and be super friendly to tables around us, coincidentally she barely came by to refill our wine. On the other hand our sever (who was male) so nice and helpful. He gave us plenty of recommendations and even did his best to make special accommodations for us. In spite of this the food at Mr. Wong's was amazing and surprisingly authentic.
TL;DR Stay at this hotel!! You won't regret it. It's the #1 hotel in Sydney for a reason. Don't eat at the restaurants their a bit overrated. read more