On Thursday evening, I observed a male staff member confiscate candy purchased by a female customer, after she paid. The male staff member literally took the paid item away from the female customer and held it and said he's the manager, while he was on the phone with his friend/family/whoever during work hours. Super unprofessional and disrespectful towards female customers.
The female customer had requested the store manager's card to report the male employee for engaging in a private phone conversation with his friends instead of providing exceptional customer service.
The male employee also claimed he was the store manager and didn't have a business card.
Since the Esso store was recently acquired by a new owner, the quality of service has significantly deteriorated.
Manager, please instruct your staff to refrain from making private phone calls to their friends/family/whoever. It's unprofessional and get rid of the male employee that worked at this Esso on Thursday evening/night. He's incredibly unprofessional, irresponsible, and rude. read more
