Although I have never written an on-line review of a company before, my experience with Essential Care, St. George (several of the Utah franchises are apparently co-owned and operated) was such that I feel the need to reach out and warn other families in the broadest methods available to me. Please be aware that the specifics promised in the contract that you will sign will be the very most that Essential Care may be capable of, or willing to provide. That minimal contractual level of care was different than what is promised either by verbal agreements, the marketing brochures or the web site, and may not be adequate.
Although we had some excellent caregivers, their desire to provide the best care for our loved-one was often impeded by those in ownership/management positions at Essential Care. Furthermore, some caregivers were provided to us that had either minimal or no experience or training, no background checks, and/or no real dedication to their profession. Our patient was placed at risk by the actual management practices of Essential Care and the problems would have been worse had my family not been so actively involved. Despite what was claimed, there was no training program provided by Essential Care. We provided the training while paying full rates to Essential Care. There was no standard in place for care, nor discernible provision to ensure adherence to any standard. To my understanding, Essential Care provided no benefits to their workers in our household, nor did I find the management responsive or pleasant to deal with after the contract had been signed.
In the interest of brevity, I have not disclosed all of the problems that we encountered with Essential Care, but I must emphasize that I do not recommend this company - rather, I strongly advise against it. read more