The experience was so nice that we booked it twice! Let me preface this review by stating that our…read morefirst visit, Friday, 12/19, was great (4/5 stars). We were asked to pay in advance, which I found to be odd & somewhat unprofessional, but we received our services and we thoroughly enjoyed them. We returned on Sunday, 12/21 and had a less satisfactory experience (1/5 stars). My husband and I were in town for my birthday and I thought it would be nice for us to have a massage shortly after arriving. Sitting on a plane for 2.5 hours can really allow the stiffness to set in and we needed an activity to do until we were able to check into our hotel. This place had great reviews, was affordable, and was conveniently located about 25 minutes from our hotel. I found a Groupon online for a 90- minute couples treatment that included a 60-minute Swedish massage and 30-minute face & scalp massage. When I called them to check availability, I was told to not purchase the Groupon and that they would honor that price ($140 total). We booked our appointment and arrived at the scheduled time. Here's what they did well: 1. Verbal communication over the phone came with a bit of a language barrier, so they followed up via text to confirm the details of our visit. This became doubly important when I arrived in-person because someone different was there and didn't understand what I was saying until I presented the text communications. 2. The room was cozy, inviting and dimly lit. It created an intimate setting for my husband and I to get comfortable in. 3. They surprised us with the use of hot stones, which I didn't think was included. I'd seen the option for that online, but chose the option that included the facial and scalp massage instead. 4. During the facial, they covered us with warm, heavy blankets. We joked afterwards that they sort of forced us to relax! 5. Afterwards, they checked to make sure we enjoyed the experience and were very gracious when we tipped. 6. Also, at one point, lots of hot stones were piled on top of towels on our backs and wrapped up. They stayed there for a while and that was quite lovely. First time I've ever had that done anywhere! What they could have done better: 1. Asking for payment in advance. In reading the reviews, it seems like they don't always do this; just sometimes. That made it feel a little discriminatory. 2. During our second visit, we had two completely different masseurs (my fault for not requesting the same two), one of which was the woman who was working the front desk. She continued to answer phones throughout our entire treatment. The phone was in the room, ringing constantly. She would answer and then leave the room, interrupting the service, and often times leaving the door to our private room open. It was very distracting. We were unable to relax, and we felt cheated out of a portion of the service due to the constant interruptions. 3. The facial and scalp massage was actually a 1-2 minute facial massage followed by the application of a dollar store sheet mask. They then covered us with a blanket and left us in the room for 30 minutes. This felt like false advertising, but it was okay because my husband, who's bald, did receive a scalp massage. 4. The last point leads me to the fact that the service that I received differed greatly from what my husband experienced laying right next to me. His feet were massaged by hand and mine were rubbed only with the hot stones. In our first visit, my masseuse climbed on top of my back and "massaged" my back, buttocks, and thighs with her knees. His didn't climb on him at all. I would've preferred that as well! Lol 5. After our second visit, due to the lack of professionalism and poorly administered treatment, we were not inclined to tip, but we were flat-out asked for one and presented with a case/plea regarding the masseuse that was not answering phones during the service. We were put on the spot and therefore left a tip for only her. 6. That reminds me. After the facial, and I called it before it happened, only one masseuse returned to complete the treatment for both of us. We were cheated! 7. The massage tables are covered with blankets, but on top of the blanket is tissue paper, like what they use on the table at a doctor's office. I hope this is to protect the blanket from all of the oils they use and not for them to continue use of the same blankets with different clients... I knew going into this that it could go one way or the other, but I was truly shocked by the dichotomy between our first visit and the second, which were just two days apart. Places like these are a dime a dozen, so if I were ever in the area again, I'd give a different business a try.

Excellent hot stone and hot oil massage Felt light as a feather afterwards…read more Lilly and as great I recommend!

Amazing massage. Worked the knots out of my shoulders and did an amazing job with cupping.read more

I have been coming here for years. This is the worst massage I ever got. I wasted my friggin time…read moreand my money. I'm livid. No, I want my money back. I want my time back.

I've been here a few times since it's close to my house it's always been great but I went for a…read morecouples massage last night and it just reminded me how great this place actually is. We had two ladies that were so good. We both felt amazing and so relaxed I can't wait to go here again. They really take good care of you and target spots that you mark down that need attention too which is important to me.

Awesome massage from the two therapists that performed the couples massage. This is definitely a go…read moreback for more salon. Clean and friendly staff.

After a night on strange mattress at the hotel And 18 holes…read moreof golf I felt like I had been beaten by a sack of rocks. I needed some work done on my shoulders and lower back. My massage took care of all that ailed me. The spa was clean and had a pleasant aroma and typical soundtrack. I had a full hour focused on my problem areas and finished very much relaxed and on the way to recovery and ready the next days round of golf. Totally professional experience. No uncomfortable "tip" conversation. IYKYK. After the hot towel to help get the oil off I was chilled by the a/c and she put another layer on the full body sheet drape. A comfortable and satisfying experience.

My wife and I had a great couples massage here. The facility was clean, quiet, and very relaxing…read more The husband-and-wife team was excellent--professional, attentive, and made the entire experience enjoyable from start to finish. We left feeling refreshed and rejuvenated. I will definitely be coming back whenever I'm in Orlando. Highly recommend!

The Spa by JW is beautiful and spacious as you might expect at a luxury hotel…read more I had the pleasure of working with Matthew Nogrady. He was an awesome massage therapist. I requested a deep tissue massage and Matthew took the time to understand my specific needs and where I sought improvements. Beyond his empathy and amazing technique, Matthew was highly focused on identifying the source of my leg pain (I'm a runner). His experience as a sport massage therapist for the Orlando City soccer team made me feel confident he could help me. Although my 50-minute massage ended at the spa, Matthew followed up with a sample of CBD cream and provided me with a muscle massage gun to use during my stay. And to top that, he made a connection with the sport massage therapist for Sporting Kansas City (the soccer team in Kansas City) to help me find a great sports therapist at home. This is a great example of an individual who went above and beyond. Matthew truly exceeded my expectations.

Matthew Nogrady gave me one of the best and most effective deep tissue massages I've ever had. He…read morelistens well and customizes his work to your exact needs. I especially enjoyed his work on my very tight neck muscles. If you're an active person who has some issues to work out from overuse or from your exercise choices, you want to go see him. Highly recommend, and I will book him again the next time I'm in Orlando. The spa is top tier in all of the spaces, from the locker room to the treatment rooms. The massage bed was arguably the nicest one I've ever experienced.

I live in Davenport and this is by far the best massage place I have ever visited. Actually I'm a…read morefrequent flyer here. Even though the ladies don t speak English , I use my Chat GPT app as it makes communication more effective. The ladies are sweet and super gifted with wonderful technique. As a nurse I am constantly sore stiff and achy. They know how to work my muscles. I am planning to go at least 2X month for even more lasting results .def worth the $. I get the 90 min massage cause it works for me. Enjoy!!!

Excellent massage for sore muscles. I came here with mid-back thightness and left feeling renewed,…read morerestored, and ready to do battle with all the wild Disney moms that are trying to run me down with strollers as I race to the newest rides. I had Linda as my masseuse who spent a good deal of the massage standing on my back. I mean literally standing (supported by overhead bars) on my back. This is not for everyone and make sure to tell your masseuse if this is too much for you. Since I'm built like your average overgrown gator, I found this very therapeutic. I made an appointment on their website, which was convenient. The place is very clean and quiet and the front desk worker and masseuse were both very nice and professional. Located in a small strip mall between a pizza place and a barber shop I highly recommend this place.

We were in town for a quick weekend getaway and decided why not treat ourselves. We called and…read morethey had two rooms for us. The prices were fair and the masseuse did a wonderful job. Very professional and polite. I would recommend this spot to anyone who wants a relaxing massage.

We had such an amazing experience here! From the moment we walked in, Adele at the front desk made…read moreus feel so taken care of. She was incredibly kind, attentive, and truly wanted to make sure everything was perfect for our couples massage. She even took the time to confirm our preferences with the massage therapists so we got exactly what we needed. We had Anna and Mary, and they were both wonderful. I always ask for a strong masseuse, and Anna absolutely delivered. She was amazing and I have no complaints. I left feeling like a whole new person, which says a lot considering I had just come from a 3-day festival! We visited this place years ago and loved it, so we decided to come back, and it was just as great as we remembered. Highly recommend, and we can't wait to return!

BEWARE -- DO NOT RECOMMEND…read more This business operates in a predatory and completely unprofessional manner. They require full payment upfront and then pressure customers into a mandatory 20% tip before any service is provided. This alone is a major red flag and not standard practice for any legitimate spa. $200 wasted!!! Unfortunately, the experience only deteriorated from there. The massage therapist displayed shockingly inappropriate behavior throughout the session. She was passing gas repeatedly, laughing, and behaving in a way that was not only unprofessional but highly unsanitary and disrespectful. This is not a misunderstanding or an exaggeration it was continuous and completely unacceptable. The massage itself was below average: inconsistent pressure, poor technique, and no attention to client comfort. I left feeling worse physically and genuinely disturbed by the lack of basic hygiene and professionalism. For the amount charged, this service is not just overpriced it is unsafe, unsanitary, and deeply unethical in how it treats customers. Save your money and protect your health. This establishment needs to be reported and reviewed by regulatory authorities.

My husband and I did a couples massage recently and received deep tissue therapy. They did an…read moreexcellent job! The first thing you notice when entering is how clean it looks and smells! Staff is accommodating and friendly. Would recommend in a pinch if you need immediate attention for muscle aches or tightness.