These folks took spectacular care of my Dad. They were kind, patient, knowledgeable. They didn't…read morejust drop by, take his stats and leave. They sat with him and talked to him for a half hour, forty-five minutes about whatever came to his mind BEFORE they began to talk to him about his health (look for Laurie. They're all great, but you can't do better than Laurie). It helped with my dad because he trusted the medical people so little, but it's easier to have someone you're already kind of friendly with to start taking your stats. We became very attached to them. When someone is taking care of your loved one, it helps to have that sense of attachment and bonding. It makes it easier to trust them, which is why it's nurtured, I'm sure.
My dad didn't like to take pills. Was very suspicious of them, but ProCare worked with me so that the Xanax he wouldn't ordinarily have taken because 'blood sugar meds' or whatever we had to say to get the medication in him. The doctor was always easy to reach, and med adjustments were instant. A lot of agencies tend to treat caretakers like pesky annoyances to be swatted out of their way so the REAL MEDICAL GODS can step in and save the day. But with ProCare, my concerns and ideas were taken very seriously, if I said something wasn't going to work, they never questioned me, just did what was best for my dad. They didn't treat my suffering father like a junkie looking for a fix, as so many doctors do. If he or I said he was in pain, they gave him pain meds. Any medications related to the hospice diagnosis, supplies or devices we needed, ProCare arranged at no cost to us.
They (the nurses, LVNs, social workers, doctors, whoever) usually came two or three times a week to check on him, but an on-call nurse was never hard to find and usually there within an hour. When the end was near, they were here every single day, and three times a week, they arranged for people to come in and take care of him for a few hours so I could sleep.
When my father passed away, they handled everything. We had washed his body and dressed him in his favorite clothes by the times they got there, so they didn't need to help us with that, but they would have. They called the funeral home and had them come out to get him while we sat with him and tried to take in what was happening. A very sweet chaplain named Vincent was there to try to help us with the shock, and he wasn't preachy at all (for those of you who hate preachy). Made me wish he had a church of his own.
You really can't get a better team of people for your loved one.
The one snag involves me, and I didn't take a star away for this because they were there to take care of my dad, not me. My one caveat is not to expect any support from them once your loved one passes. It's been almost two weeks, and I haven't had a call or visit from anyone. It's hard, because you get attached and it would have been nice to talk to the people who knew him so well at the end, who worked so closely with you, who were in cahoots with you for the care of your loved one. But they don't get attached to you, so don't expect post-death support. And I know why they have to distance themselves- if they stay close to every family they care for, they'd be drowning in contacts. And they have to be available to care for the patients they can still help. I get that. Still, have a separate support system in place if you can, because ProCare can't be that for you.