My wife and I arrived at the emergency room to find it rather full at approximately 4:20 PM on…read moreThursday afternoon. My wife believed she was having an issue with her pancreas as she had a case of acute pancreatitis more than year or so ago. The initial check-in was rather quick; however, my wife was not triaged until 6:05 PM. My wife still had a high fever with abdominal pains. Part of their triage includes a FaceTime with a hospitalist! That was a new one for us. At approximately 6:20 PM they took my wife back for a blood test and an EKG. After that was done, she was informed that she would have a CT. My wife was not taken back into the ER until 11:30 PM! It was a long time sitting in the waiting room, waiting for anything to happen. The nurse that we had was terrific she was very empathetic and thoughtful! Sometime after midnight, they came to take my wife for the CT. We spoke with a hospitalist, she seemed to be very thoughtful and knowledgeable as well. After the CT and additional bloodwork was completed, the hospitalist spoke with us, noting that her fever had passed, and the CT revealed no issues with her pancreas. Bloodwork overall was good so they gave her a clean bill of health for checkout. We left the hospital sometime around 3 AM. I would say, once you get in to see the doctor everything isn't as bad as some of the reviews here in. It's just the wait to get in! The room we were in, #18, was clean and well kept. My wife had to use the bathroom a few times and it was clean as well. Just wish that we would've gotten in the back quicker. That said, our nurse remarked how incredibly busy they had been for the last two days for whatever reason. Unfortunately, my wife's health has necessitated multiple hospital visits over the last 15 years. Some hospitals in California and Ohio, and now Maryland. With that, we think we have experienced the spectrum.

My five-day stay at MedStar Southern Maryland was one of the most miserable and emotionally…read moreexhausting experiences of my life. I arrived seriously ill, in significant pain, and ultimately needed surgery to remove an infected and inflamed gallbladder. What should have been a place of healing and care instead became an experience I can only describe as inhumane. I was too sick to leave the hospital, yet I was told that my surgery was not a priority. Let that sink in. I was seriously ill, in pain, and dependent on this hospital for necessary medical treatment, yet I was left waiting with no clear answers about when I would receive it. For FOUR DAYS, I was repeatedly told that my surgery would happen, only to be told later that it had been canceled. This happened over and over, and no one could give me a reliable answer about when it would actually take place. Imagine being sick, scared, and in pain while repeatedly being given hope that you will finally get the treatment you need, only to have it taken away again. The uncertainty and complete lack of communication were mentally and physically exhausting. The situation with food was equally unacceptable. Because I was being kept prepared for surgery, from Wednesday through Saturday, the only thing I was able to eat was a single bowl of beef stock. I spent days ill, in pain, and barely nourished while waiting for a procedure I had been told was urgent. The conditions in the hospital made everything worse. There were FOUR patients in one room. It was horrifically loud, the air was painfully dry, and getting adequate rest was incredibly difficult. When you're seriously ill, you need an environment where you can rest and recover, not one that adds to your physical and emotional distress. Communication about my care was also deeply lacking. I was left feeling as though no one could tell me what was happening or when I could expect treatment. One of the most alarming moments was when an employee at the facility point-blank stated that she would not have surgery at this location herself. Hearing that from someone who works there certainly did not inspire confidence while I was lying in a hospital bed waiting for surgery. I want to be very clear about one thing: the nurses were great. They were not the problem. They did what they could, but they had no control over the surgical scheduling or the larger issues that made my stay so awful. My particular appreciation goes to Donna, my night nurse, who went above and beyond to help keep me safe and comfortable. Her compassion and attentiveness made a real difference, and she deserves recognition for the care she provided. I understand that hospitals face limited operating room availability and competing emergencies. What I cannot accept is being told that surgery is urgent while being left for days with repeated cancellations, no reliable timeline, and inadequate communication. Patients deserve better than being left in limbo while they are seriously ill. My frustration is directed at the hospital's systems, management, and overall patient experience, not the nurses who were trying to help within circumstances they could not control. Patients are human beings, not inconveniences on a scheduling board. We deserve dignity, honest communication, reasonable conditions, and compassionate care, especially when we are at our most vulnerable. MedStar Southern Maryland needs to seriously reevaluate how it manages urgent surgical cases and the conditions in which it expects patients to recover. The compassion of individual nurses cannot make up for a system that leaves patients feeling powerless, neglected, and desperate to get out. I would not wish this experience on anyone. I hope hospital leadership takes this feedback seriously, because no patient should have to endure five days like mine just to receive the medical care they came there for.

Arthritis & Pain Associates of PG County is located in Greenbelt, Clinton and Laurel. Please call…read more301-345-5600 for an appointment for any type of Joint pain. Knees, shoulders, hand, foot, hip, back, ankle, carpal tunnel . or email: apapgc@gmail.com. We look forward to taking care of you.

I have coming to this office since October. From the time I walked in to casually make an…read moreappointment to every visit, the staff is always very pleasant and helpful. Minimal wait time. Dr. Kim is my doctor and she is very caring and does a good job of explaining things. Another plus of this office is you can get any necessary blood work done right there.

I am very thankful for the attention and kindness shown to me by all members of the team. They were…read moreall courteous, professional and personable. My wait time was very short. My present needs were attended to along with direction for managing future symptoms. I truly appreciate the staff here. I'm thankful to have access to quality acute healthcare in my community. This location provides that for me.

I had a recent problem in fact 2 different issues went to My Primary Care first Virtual arrt,…read morethen referred to Surgical consult then Dermatology but no relief so I finally decided to chance no coverage and went to Patient Fist on 2 Occasions One I had an infection on my ankle the other turned out to be an Abcess in an awkward spot both time I was treated with Respect and understanding and got the proper Treatment and Peace of Mind. Thank You ! I am so Grateful ! I wish I could have them as My Primary Care Insurer

09/11: Horribly savage-like customer service in lab department when simply dropping off something…read more Snatched the bag for no reason then snarled "where did you get this from? Where did you get this from?" While shaking the bag as I was telling I am dropping it off for a relative. I asked why not ask me, "How about may I help you?" Ignored me. Asked if she was having n a bad day. Ignored me and told the next customer to have a seat. And she threw the specimen in the inbox. She wouldn't give me her name or supervisor's name. Before reporting her behavior she made a big scene in front of patients. I reported her behavior but will still go to corporate. Signed Traumatized Military Veteran And Grand Mother!

My 19 year old daughters primary care Dr. is Liam James Gaugh , D.O , she was seen in his office…read morefor severe abdominal pain and chest pains. Her appt was scheduled for 2:00 pm on a Friday , she was not seen until a hour later. my daughter was vomiting before he entered the room. He did a brief evaluation, prescribed her nausea medication, sent her to the lab for blood work and put orders in for Pelvic exam and chest x ray , which had to be scheduled ! My daughter was so sick and weak when she FaceTimed me that I had call someone to piCK her up because she drove herself to her appointment. Once I attempted to call someone in his office to assist her it was 5pm , closed for the day . my daughter had to leave Camp Springs to go to Kensington because they was a appt available for her pelvic exam that day . In route there my daughter vomiting continued , upon arrival my daughter's vomiting continues . Instead of going to radiology she went to urgent care ! She was treated until they were closing at 11 pm , the transported to Gaithersburg for observation & treatment until The next day ! Diagnosed with food poisoning and severe dehydration. They failed terribly in patient care ! Not to mention Camp Springs has an urgent care literally 50 ft. From the internal medicine dept that she should have been transferred to before he clocked out ! I also don't understand why in her condition and age , he didn't he care enough to ask did she drive herself there before discharging a patient experiencing chest pains and abdominal pain. I Am very pleased with the care she received at Kensington and Gaithersburg.

My family and I have been to this location on various occasions. Make appointments to avoid wait…read moretimes; It's always baffling that folks complain about what times, but that's the nature of folks. Yes, it does take some time to be seen, but I can get in here prior to even getting an appointment with my PC. I have never had an issue and I'll continue to utilize this location. If you you have issues checking in, online, they have the ability to check you in, in person. I prefer this location over patient first as I can always make an appointment.

Poor communication regarding random office closures. Was advice to return Sunday to review my…read moreresults but they ended up being closed because someone "called out". Unprofessional which resulted in delayed care.

Arrived at the ER on a week day at 10:30 am I was experiencing a left side sensation similar to a…read morenumbness in my arm and chest. The waiting room appeared busy. I was assessed by a nurse and a virtual doctor at or about 10:45. The doctor ordered a series of X-rays and blood work. I returned to the waiting room. Before noon or shortly after; all X-rays and blood work had been done. I returned to waiting room. ER equipment appeared to be new or well maintained. I was evaluated by the doctor and released and on my way home by 3:30pm.

I had repeated visits to Southern Maryland Foot and Ankle, until I ran into a snag. The office…read moreStaff was helpful and wonderful, but I received an e-mail to confirm my appointment...I had an important meeting at work and responded that I would need to reschedule...They later sent me a bill for missing my appointment and told me that they did not accept responses to THEIR CONFIRMATION E-MAIL to cancel my appointment, I was supposed "to call them". Nowhere on the e-mail did it state that and I was very displeased that their communication and grace was not better for this situation. Seems like THEY can contact you however they feel is convenient, but you can only contact THEM in one way and that is not stated on their Auto-Email system(?). Later, they referred me to a Specialist to do PT on my injured foot/ankle and (after making an appointment and waiting a significant amount of time...) that PT did not accept my Insurance for payment. Kudo's on the "homework". I felt the practice had good Office Staff, but felt like it was a bit "one-way" with communication and I probably would not return. Sorry, but I'm being totally honest.

The Dr's are just fine however the smart Alec idiots at the check in station needs to grow up and…read morelearn what is appropriate for them to say to clients thought Dr tomeka Coleman was ok but she epitomizes the phrase "all skin folks ain't ur kinfolks" thank you and goodbye

The staff here is very professional and efficient. Doctor Katzen is an amazing podiatrist and…read moresurgeon that I have personally recommended to my friends and family. I believe your experience with Doctor Burton J. Katzen will be one with no regrets.

I should have never returned to this so called doctor, especially after what I would consider a…read morefailed bunion surgery. I had surgery over 2 years ago and my big toe on my right foot is stiff as a board, no range of motion at all. (Severe Stiffness in the Big Toe Joint). In my quest to get help for severe right foot pain I was having, and which I am still having, I stupidly returned to this doctor. And only because he would be familiar with my feet. Or one would think.... I was having severe pain on the ball of my right foot. He came in and asked what the problem was and proceeded to shave an area on the ball of my foot with a scalpel after one of his assistants directed me to soak my foot in a bucket. (Yes a bucket). The doctor came back in and sprayed my foot with something and left. Then an assistant can in and put a small bandage on my foot. That was it, no explanation, no diagnosis nothing. A month later I received a bill in the mail for $98. What really ticked me off was the fact that I was blatantly overcharged for services, some of which I DID NOT ASK FOR! Charges that I also reported to my insurance company. $83 for that piece of bandage they put on the bottom of my foot. $61 for debridement nails... So you just going to charge people $61 to cut a toe nail, something I don't even remember him doing. I could have gotten the DELUX Pedicure at the nail salon for that price!! The report sent to my insurance company mentioned my left foot, note HE DID ABSOLUTLY NOTHING TO MY LEFT FOOT. And $130 for unnecessary x-rays. RUN don't walk away from this place. HIS ACCOUNTING PERSON NEEDS TO LEARN HOW TO SPEAK TO PATIENTS. VERY RUDE!!