I've been coming here for around 8 years and it is the best! Everyone is so friendly, they make you feel welcome, all the staff stop for a chat and the cuts are excellent. Their also cheaper than Tony and Guy with a haircut about £40 for the top stylist. I've honestly never had a bad cut here and it's the only place i go! read more

Even though I'd opted for one of the senior stylists he managed to not listen to a word I was saying, give me some crappy bowl cut with an uneven fringe and had a go at me for crossing my legs?! All while managing to not make any eye contact with me. Who knows, maybe they've employed people that pay attention but I'd never go back here. There's plenty of nicer salons in north London, don't be swayed by the name. read more

Essensuals/ Toni & Guy, High Road, North Finchley N12 : As a visitor to London, I was lucky to to find this hairdresser. Monica cut and coloured my hair a month ago. She took extreme care making sure colour selected was what I wanted. Then she gave me the best cut I've had in years. It looks good even when I've been out in a wind. Even now, 4 weeks later I'm still getting compliments on the cut. If I lived in London, instead of Sydney, I would henceforth be a regular customer. On top of all that, a really good cup of coffee. Thank you Monika. PS. All the staff I dealt with were friendly and professional. read more

I booked an appointment last week for my wife and paid a 50% deposit which was £50. The reason for the deposit was because we were ordering a blue/black color. My wife was 20 minutes late for the appointment as there were delays in the train. The manager (an Italian individual) was very rude to my wife and said that because she was late he will not have any services done to her nor will he refund the amount of money. The tone, aggression and the reasoning does not make any sense and we are very disappointed. I went to the salon to try and understand why this is. Points 1. 20 minutes late is not, by definition, a cancellation! 2. The £50 we paid was for the product as they needed to order it. I offered to purchase the product and pay the extra amount but they refused. 3. He called the police!?! Anyways the police were on my side on the reasoning but they could not do anything except advise me to raise a civil dispute! Is this how essensuals do business?? My wife would have been a customer who would probably be loyal. I don't know your business ethics but this level of stress over a hair appointment is ridiculous. I will certainly raise my comments on every site I can find the North Finchley department and warn everyone to beware of them as this could happen to you. read more

This is the only Salon where the colourist has actually listened to what I wanted and not tried to shove a photo of Alexa Chung at me and insist that what I want is ombre / dipped ends. Sylvia sat down with a colour chart and explained what a combination of tints would do and what I could achieve. It's taken me years to find a colourist I trust, after disasters at Hobbs & Lush in Camden I'll never go anywhere else. read more

I have been going to Essensuals for 4-5 times now and have been getting my hair coloured. This time I wanted a trim, stint and highlights. I have never had issues with them and quite liked their work. After 4 hours I was given a bill where things were added to my bill without my knowledge, there were other discrepancies in the bill were certain things seemed inconsistent and frankly overcharged, just added on for reason. When I questioned about a certain toner and few other charges I was given an attitude by the staff, that these are Tony & Guy prices you should know. On top of that she said I am an art director you shouldn't have asked for me if you want something cheaper. I was very clear I didn't want an art director they said we will give whoever is free, I didn't know that she was an art director. I complained later, the next day, as by the time I had finished they were closing. The customer service people were very friendly and apologetic and said the manager would call back. The manager Tony called me back, and immediately he attacked me, there was no apology or trying to understand the issue, it was straight away you accusations allegations, his behaviour and attitude was unbelievable and horrendous. I was shocked at the way he w talking. All I asked was why the extra things added to my bill without my knowledge? And discrepancies in prices that has no explanation. Clearly he had no explanation which is why he thought raising his voice and side tracking the conversation and provoking me for a fight will help put a close to the matter. At the end of it I have been overcharged with no reasonable explanation, assigned a stylist I didn't want, and the color is wrong. I asked for a copper brown and I got a red. When I asked her that it looks too red she said oh you just wash it and the colour will fade,....are you kidding me? I wanted refund of the additional things I had no idea they had used nd slipped in without my consent or knowledge. Of a bill of £255 I asked £60 to be refunded as there were things I didn't ask for, but he was rude and clearly refused and denied, also ins uniting I knew, hence calling me a liar. I have been to other essensuals T&G before, but It is the worst experience I have ever had, and its the worst place to go, shame few unprofessional people bringing the name down of Tony & Guy. The HO should really check how these people treat customers and what's really going on here. Never going back their again for sure! read more