They deserve zero stars! Been a client for a very long time and to be treated like an inconvenience is horrible service. The billing staff is not competent when researching billing concerns and their practices need to be audited by Corporate. My experience today was unprofessional, inefficient and unfriendly including the interaction w/on-site office Manager Natalie at the Hazelwood location. She had a horrible attitude, was rude, interrupted me while I was explaining my concerns, disregarded my documentation and showed no empathy. Hire people that are customer centric, not immature, and can effectively resolve legitimate concerns. Natalie's actions today is a reflection of the entire office including the doctors and brand of Esse Health. I have been trying to resolve a billing issue for over 6 months and to date no one is showing any accountability. I will no longer patronize a location that does not value it's clients. read more
