I agree with Steve S and Susan G. We joined in July 2016 as we had heard such good things about escapees. Our first problem was when we asked for some extra rock for our site as it was muddy around the area we needed to access for our sewage. We were told they were not ordering anymore rock this season. Three months later a neighbor asked for rock for the same reason. She got it.
Second, there was a bad sewage leak down the line. The manager came to my site after dark, disconnected my power WITHOUT asking or even notifying me. He then connected a piece of his own equipment to my power pole to route the sewer line leak or blockage. He would not talk to me. He did not apologize. He did not offer to compensate me for the inconvenience and the unauthorized use of my electricity. When he was done, he left without a word. He left me unplugged. And he shut off my power at the cut off switch on the pole.
During the episode, his assistant who did not appreciate my repeated questions of what the thought they were doing, approached me in a menacing manner.
I called the company and talked to Bill Wright who oversees the park and he completely supported his managers behavior. He said that they had every right to act as they did in an emergency. My wife and I felt threatened, and violated.
I told Bill Wright that their attitude led me to decide to cancel my membership. His response was,"That is fine".
This company places employee behavior above customer and member rights. No one needs to pay for this kind of abuse.There have been other issues at this park involving the manager and his attitude toward other members. There are better and nicer places to stay in this area.
And by the way, to be fair, my behavior in response to their behavior was not pleasant toward them. But at least I did not call the police for their threatening behavior or the theft of my electric.
During hot weather there is a very strong sewage smell. When it rains water floods the area and then leaves mud for days. The assistants cannot make decisions without first checking with the manager, and if he is busy, he cannot be disturbed. This place is like the military. If you are liked, you are treated with respect. If you are not a part of the "in group",they make you feel like second class citizens.
Finally, the sewage they allowed to escape around my unit, they left and did not clean. Very unhealthy.
Stay away from North Ranch, and stay away from Escapees. read more