My wife and I are seasoned Escape Room players, playing approximately 20 rooms over the past 2…read moreyears.
Upon arrival the staff was extremely friendly and everything was ready to go, even though we arrived 30 minutes early. We picked, "The Asylum" for this event,".
Our host did a great job explaining things, giving the backstory and providing general info on the room.
I would have given the the room four or five stars, however, we had one large hiccup.
About 2/3rd of the way through the room, we got trapped in a self-locking room. There was a "exit room" button, however, it looked identical to the real "emergency exit" buttons. My wife and I even discussed pressing it to get out, however, for fear of the game being cancelled from hitting the unlock button, we didn't hit it.
Based on this, we were stuck in a room with no possible way out. After trying several guesses and searching the room, we basically gave up and sat there waiting for our time to expire.
While we waited for time to expire, we discussed that there is a camera in the room and someone was watching us. We then assumed the host wouldn't let us sit in the room for 20 minutes with no possible way out....Based on that, we continued searching the room and looking for any possible clues.
When time expired, the host came down to greet us and show us the puzzles that we did not complete. I asked how we were supposed to get out of the room that we had been locked into for 1/3rd of the game, only then did he realize what had happened.
Not sure if it is his job to watch the cameras or his co-workers, but it led to a disappointing experience.
Overall the room was decorated great, the theme was good and the vibe of everything was good....however, that doesn't make up for the issue we experienced.
Without giving anything away, if you find yourself entering, and being locked into a room, via the press a big blue button, understand that you can exit by pressing the switch inside the locked room, that looks like an emergency exit button. With that being said, there are 2 of these switches in the room, press the wrong one and the hosts will expect that you have a true emergency.
My advice is either:
A: Warn people about this situation ahead of time or...
B: Have a similar style blue button to unlock the door
The only reason we didn't push the unlock button was because we wanted to play by the rules.
Based on the issue we had, we were giving a 10% off discount if we were to rebook, however, it appears they give that discount to everyone.
It is unfortunate as we planned on booking 2 of their rooms that day, this experience left us soured.
Edited: Management reached out to make things right, moving from 2 to 4.