We have been seeing Jacob and Evelyn for my daughter's recurrent knee and ankle injuries. The…read moreprofessionalism, and high quality of care that is provided in a fun and engaging manner is simply amazing. They teach me what to do at home to carryover and strengthen between session.

I left this review on Google as well. Why does this site only have bad reviews? If you look on…read moreGoogle it is more varied. I have NEVER seen a poor treatment of a patient. In fact the complete opposite. Call lights are answered within minutes, the patients I see laugh and joke with the staff even though they are busy, they spend the brief time they have making sure needs are met as best as possible. I do what I can to help communicate and I follow up. So far all of the requests and doctors orders have been met or exceeded! My mother is in this facility. It is clean (I always see someone cleaning!) and though an older building it has all that my mother needs. She is a long term patient currently living here and has since Sept 2025. She's had many appointments and starting with my rockstar Brooke (Admin Assistant) that makes rides possible and any other communication details, to Jen the Queen of activities and things interactive, to ALL of the CNA's, nurses, social workers, doctors and therapists (who am I missing??) that look after her. She has really thrived here. She loves to sleep and would all day, but they get her up and interacting to keep her mind working. She has come out of her shell more. They change her often because she is bed bound. She has NO bed sores. They arranged for a more functional wheelchair and do everything they can to make her comfortable and get her up. If she stops eating or doesn't eat very much, the staff lets me know right away. I will say, if you don't advocate for your loved one, or yourself you may not have as good of an experience. I show up several times a week even if it's brief to check on her and communicate her needs. Everyone is so busy doing their best and it's hard work. If you show appreciation, BE KIND (even if you're hurting). Be curious, not rude, about the care you (your loved one) are getting, ask questions and communicate your needs. You will be thoughtfully cared for. Have patience you're not the only person in the building! Anyway, I am so thankful to God for finding my mom this facility. It's so much better than where she was! We love it here.

I worked at Bridge Crest Post Acute as the Staffing Coordinator for over a year after leaving a…read morestable position because I believed in the vision leadership sold about improving the facility and building a stronger culture. Unfortunately, my experience was extremely disappointing. From the beginning, leadership presented unrealistic expectations for a skilled nursing facility while attempting to operate it like a hospital environment without the staffing structure or support systems necessary to do so successfully. Anyone who has worked in both SNF and hospital settings understands they are completely different levels of care with different operational realities. The workplace culture was one of the most toxic environments I have personally experienced. There was constant tension, favoritism, intimidation, gossip, and a lack of professionalism throughout leadership. Employees who spoke up, challenged decisions, or advocated for themselves often appeared to become targets rather than being supported. During my employment, I personally experienced harassment, disrespect, and inappropriate workplace behavior that I reported to both facility HR and corporate HR. In my opinion, concerns were minimized rather than properly addressed. After suffering a work-related injury, I also noticed a dramatic shift in how I was treated and how my role was handled. One thing leadership frequently emphasized was the phrase "be a boss." In my opinion, that mentality became part of the problem within the building. There is a major difference between being a boss and being a leader. A boss delegates tasks and controls people, while a leader sets the tone, supports their team, and leads by example. Unfortunately, true leadership often felt absent throughout my time there. Turnover was extremely high, morale was consistently poor, and many hardworking employees eventually left because they felt burned out, unsupported, or undervalued. It became common to watch good employees either quit or be pushed out. Professional boundaries within management and HR were also, in my experience, frequently lacking. Comments and conversations that should never occur in a professional healthcare environment were often normalized. I also believe the facility places significant pressure on employees to improve online ratings and public perception. Staff were heavily encouraged to leave positive reviews, and I personally observed efforts to increase ratings in ways that did not reflect the actual day-to-day environment inside the building. My advice to families and prospective employees is to rely more on what you observe directly from the facility, management, staff interactions, and overall culture rather than online ratings alone. What ultimately led me to write this review was being terminated over allegations I denied and offered documentation to disprove, only to feel ignored completely during the process. That experience confirmed many of the concerns I had already developed about leadership, communication, and fairness within the organization. There are good frontline employees in this building who genuinely care about residents and work extremely hard under difficult conditions. Unfortunately, leadership culture and management practices overshadow that effort far too often. If you are considering employment here, ask serious questions about turnover, management accountability, staff support, and workplace culture before making your decision. And if you are considering placing a loved one in this facility, I would strongly encourage you to thoroughly research all available options and personally observe the environment, staffing, and leadership before making that decision.

Modern, clean facility. Alison is very knowledgeable on hypermobility syndrome.read more

Great doctor it seemed, but I think they treated the wrong area of my spine. I have upper neck pain…read moreand they gave me injections upper mid back. I'm in here for my follow up, and was a few minutes past my scheduled time, and the lady checking me in was like, "your almost late" and we almost need to cancel. Really? I feel this is a way to grab money and bill me directly instead of insurance. I would have been really upset. There was a ton of traffic on interstate and I was barely late. There's nobody in the lobby waiting. They aren't busy. Just annoying to even mention it to me. I knew I was a little late, but it wasn't a big deal. It is now an hour past my scheduled time, and they have not called me back though they want to mention I was 5 minutes late? Double standard? They are quick to charge me a "no-show" fee, but don't get me back for over an hour past my scheduled time. I'm lowering this from a three star to two star.

I absolutely adore the doctors at PSWIP! Nurse Practitioner Leanne Williams has taken such amazing…read morecare of my mom for over a decade now. My moms case is Very complicated as she metabolizes medications extremely slow & Leanne was so sweet and caring to my mom; always figuring out ways for my mom to be as pain free as possible without compromising her condition. Now Dr.Platt has taken over my mom's care for the most part; since she received her pain pump. He's such a sweet guy! We've been so very lucky with the Docs & NP's there. Definitely be ready to keep up with Dr.Platt though, lol! He's a super fast talker I timed our visit once for a pump adjustment & no joke... 12minutes .07seconds! And that's With the nurse at the time, checking mom in & doing blood pressure! The Only reason I gave 4 instead of 5 is because about an hour ago I called to schedule a pump adjustment, after being on hold for nearly 10min someone literally picked up & slammed the phone back down. Of course I called back & the girl that picked up was very nice at scheduling my mom. However before I hung up I told her I'd called like 2min ago & after waiting a bit, I was rudely hung up on. The girl immediately shot icicles through the phone. Her tone completely changed & she was snippy. Her reaction to my complaint was "uhh, huhhm, I don't know what to say about that"... So I just said "ok thank you so much for scheduling my mom so quickly, have a nice day" & she swiftly ended the call with "Yeah! Bye!*CLICK*". I thought about making it 3 because two weeks ago I tried scheduling my mom & I'd been on hold for over 40min. That's not where I had the problem though. The problem was, I was given the choice to leave a message so they could call me back so I wouldn't have to spend (probably) another 40min waiting on the phone, but still keep my spot in the queue. So I did that. I did Not ever get a phone call back though. I tried 4 more times on 3 different days to schedule & waited over 35min each time. I left the message & waited for my call back each time, but nuthin. ‍ I believe they just Really need to revamp their phone system & possibly even the two girls working up front/on the phones. The past few times we've been there for my mom's appointments, the blonde in particular, has just been so snappy & rude with a pissy aura to her quite honestly. I'm sorry, I don't want to be rude because I adore the doctors & nurses there, but when you're working the front desk at a pain clinic, you really need to have a certain sensitivity with these patients. These people are having to navigate life while being in constant pain to some degree. I just think they need to really think about that part.

I Think this place is a wonderful place the staff is amazing they work really hard in proving…read moreexercises that work well at home. Massage therapy is awesome Diane is amazing she checks in to see how you are feeling and asks about focus points, wonderful place for P.T.

Great experience with Becky in the Vancouver on 164th Ave TouchMark pool. It is the beautiful pool…read morethat Fyzical Theropy uses for water PT. It is mind blowing and they are professions who know what they are doing. I felt immediate results. If you love the water, sign up and I promise you will not be disappointed. Top notch instruction and you get to set the pace. I highly recommend going there. Swim, run or drive there ASAP!

Environment is both aesthetically pleasing and well maintained. Every person with whom I interacted…read morewas on top of it - welcoming and helpful. The clinical care was thorough and efficient. I have great confidence in the care provided here.

My midwives have been great but there is one medical assistant that I've had the misfortune of…read moregetting stuck with almost every time who baffles me. I genuinely don't know how she passed schooling to become a med assistant. She's curt, doesn't have great bedside manner, and consistently messes up scheduling. She can't properly read the prenatal vitamins I'm taking (doesn't know what choline is...). Even one of my midwives mentioned that she knows the MA is not good about scheduling, which is really important in late 3rd trimester. It concerns me and I'm surprised my blood pressure isn't higher when I encounter her. I really wish there were other assistants available; I had a different one at one appointment who was wonderful and haven't seen her again.

I can't say enough about Manor Care. I was there for about a month and a half for physical therapy…read moreand treatment. Everyone on that staff was totally caring, they made your stay less stressful. All departments, set the example. The physical and occupational therapists provided the professionalism you need combined with fun and positive motivation. One gripe. There was one cna who did my 4am vitals. She would turn the desk lamp on but would not turn it off when she left. So I had a PT unscrew the bulb. Good on you guys. All of you

This is the worst care center, they say everything is taken care of and then they turn you into…read morecollections when you're on welfare. This happened to my brother. And on top of that! He almost lost both of his legs or feet because he's 6 foot two and they put him on a regular size twin hospital bed and said there was no beds available along bed. That is he was there for three months two weeks before he was released to come home to our Care. He received a extra long bed. That's after he had ulcers on both feet for 2 months and doctors were talking about possibly amputation. They were changing the dressings on the floor with no protection. He did not have amputations because he came home and under my son's Care his feet was cured with Dr. supervise and home care from Mission! Within two months!