Evansville Rescue Mission (ERM) Thrift has decided that they are a retail store, not a thrift store. This is a recent occurrence.
Since Goodwill is soon moving next door into Washington Square, ERM Thrift appears to be marking up their shelf pieces.
For instance, I pointed out a $25.00 cut glass basket to the asst mgr. She says,'Well, if it's worth $100, it's a bargain.' On line, I found the same basket for $27.00. So where's the bargain? She curtly replied, 'You don't have to buy it!' Now that's customer service! NOT.
And she's right. In fact, after buying dozens of items over the past months, I DON'T HAVE TO EVER BUY ANYTHING FROM ERM THRIFT AGAIN!'
I shopped this store 3-5 times a week and found lots of thrift items at good prices. Now, however, I see a $100 Waterford biscuit jar, several items in the $75-$120 range and more.
I suggest putting nicer items of higher value on your website and keeping thrift-priced items on the sales floor. This, and proper customer service, go a long way to an enriched store experience.
Certainly, I want charity shops to do well. I just don't expect rude customer service and overpriced thrift items. With Google Lense on IPhones, the public can do quick comparative pricing. Don't insult your customers. Or, like me, they will not return. read more