In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!

I have been working with this business for a few years now. My situation is complicated but I have…read morerelied on information from ROOM RE for sometime now. They have always answered my questions without hesitation. Great service. They have shown me homes so I could figure out what I'll be eventually getting by looking for. I will never buy or sell a home without ROOM. One person has been extremely kind and helpful. His name is John Ultsch. He's been an absolute live saver. If you need someone to help sell your home or you're looking for an honest group to help find the perfect home you can't go wrong with ROOM RE and John Ultsch!

Jayson and his team went above and beyond. Sebastian and Alfredo took care of everything during the…read moreremodel (I needed a new roof, which was leaking and we had some mold issues) and I never had a worry. Jason called 42 agents and got me 2 offers after two weeks on the market. Highly recommend Jayson and the Madani Room team!!

From start to finish, Gina and everyone at GRO were fantastic! We needed a house that would be big…read moreenough to accommodate a family but stay strictly within our budget. With her patient guidance, Gina helped us navigate the housing market in Santa Cruz, and after a few *fun* offer adventures, we landed a fantastic house for our growing family. Even after the closing date, she and her team have been extremely helpful, connecting us to local contractors and providing guidance to us as new home owners. Thank you Gina!

I just finished buying a home with the awesome Gina Odom. From the very beginning she asked…read morepertinent questions to make sure she understood my needs. She was thorough and thoughtful throughout the entire process. She made great recommendations yet it was always driven to meet my needs. If you want a knowledgeable and seasoned professional...... Gina is that and more. She and her team were kind and generous every time we spoke or met. I highly recommend you give her a call.

Jen has been our agent for two sales and one purchase, and each time she was outstanding. She is…read morevery dedicated to her clients, highly knowledgeable of the local market and how to close the deal, both as a buyer and a seller. If you want to partner with the best in Santa Cruz County, she is the obvious choice.

Jen is one of the best real estate agents anywhere. It's not overstatement: she makes her work an…read moreart-form. She made the purchase of our home here such a pleasure--personal, responsive, local, fun, deftly communicative, and she deeply listened for our property wishes. While extremely patient in an extensive search process, once offers were going in, inspection time came, and escrow opened -- she was a complete go-getter with contractors, inspectors, with great local referrals to other professionals, from legal to financial. She even took a water sample to the lab for analysis! Who does that?? (Jen) We will be forever grateful to have had Jen's support and guidance in such an important life decision.

Speaking from satisfied customers of 13 years, Gina Carling is a professional, she is…read moreknowledgeable, considerate and very helpful. She helped us find our first home and now our dream home. She is patient in working with her clients. Selling and buying was less stressful knowing she was there every step of the way to answer all of our questions. She made sure that we understood everything and that we felt confident in our decisions. Gina has great connections with an amazing lenders and property inspectors, she will get you the best of the best not to mention she is the best. We are once again happy and satisfied clients. Gina, thank you so much for all your hard work. We really do appreciate you! - Janet & Jesse M.

Gina's genuine desire to help you sell your house is what I liked. She made suggestions, yet allows…read moreyou to make all the final decisions. Rob, her husband was helping fix things, on the weekends, or anytime when needed. This was crucial, cause things needed to be done. Gina's professionalism, shows as well. From creating the listing, everything in between, to the final sake. She's there for you all the time, as you go threw the process of selling your house: Your not alone, and she's there to guide you, inform you, help you, and just be your friend. It's a good feeling knowing your cared for I highly recommend Gina if you want to feel secure about everything as you sell your house

Matt Draper is a fantastic realtor. People say sometimes , my so and so went the extra mile and…read moreMatt really did during our sale. He went so far above what realtors ordinarily do that he hired contractors to get our house ready to inhabit. He also was there daily monitoring work being done to fix many issues we had with the home. He was always available and fast to respond. This was our fourth home sale and Matt was far and away the best realtor we've dealt with. Make sure you meet him before deciding on whom to use. You won't be disappointed. Quality guy!

I can't say enough good things about Matt & Mandy Draper. They were simply amazing during the…read moreentire process. Their strategies were spot-on and it made a huge difference in getting my home sold quickly and at a great price. What really stood out me, in stark contrast to many realtors I've had, was their integrity and professionalism. They genuinely cared about making sure the outcomes that affect me would be positive, like I was a family member. Plus, they're the kind of people you'd want to grab a coffee or a beer with. If you're looking for realtors who truly go above and beyond, I highly recommend.

Cristina was absolutely outstanding throughout our entire home-buying journey. From day one, she…read morewas knowledgeable, responsive, patient, and genuinely invested in helping us find the right home--not just making a sale. She guided us through every step of the process, answered all of our questions promptly, and always made us feel like we were her top priority. Her expertise, attention to detail, and strong negotiation skills gave us confidence during what could have been a very stressful experience. What really sets Cristina apart is how much she truly cares about her clients. She took the time to understand our needs, provided honest advice, and was always available whenever we needed her. Thanks to her hard work and dedication, the entire process went smoothly, and we couldn't be happier with our new home. If you're looking for a Realtor who is professional, trustworthy, knowledgeable, and goes above and beyond for her clients, I can't recommend Cristina highly enough. It was a pleasure working with her, and I would gladly recommend her to anyone looking to buy or sell a home.

Where do I begin? Start to finish, Cristina is amazing. No hidden agenda, trustworthy service,…read morealways available for a million questions, absolute shark when need be, and the kindest soul. Even with a few minor catastrophes with the HOA, Cristina never lost her cool and Got. It. Done. Got more than I wanted for my property and Cristina helped me navigate the entire process, patiently holding my hand the whole way. There's no other realtor I'd ever work with, and I feel very lucky to have met her!

We can't recommend Scott more. Scott was our property manager for several years for our townhouse…read morein Santa Cruz. Everything went smoothly, I can't recall even one hiccup. Rent was always promptly and timely deposited, communication was great, and he provides handy year-end summaries for tax season. We had such trust in Scott that we retained him as our agent when we sold the house. The house sold quickly for even more than we had anticipated.

We worked with Scott to find the forest cottage of our dreams! He was incredibly patient,…read moreknowledgeable, and flexible as we worked through multiple iterations of what we were looking for. Initially, we were looking for land to build a tiny home. After more research and discussions with Scott, we realized a small cottage on land would be a better fit. This entire process took 18 months of my husband and I evolving our thinking as we learned more. Scott was an integral resource throughout the process and very understanding. Ultimately, he flagged a property for us one Friday morning and it was a perfect fit from location to price to vibes! We had an offer in within days and Scott continued to be an excellent explainer and advocate for us. We also appreciated how organized and professional Scott was as the house buying process is such a blur of paperwork. We couldn't have done this without him and are so grateful to have him as our real estate agent! We would (and already have) recommended him to our family and friends!!

We first worked with Nicki Banucci five years ago when we bought our starter townhome, and we had…read moresuch a great experience that when it came time to buy our forever home, we knew we wanted to work with her again. Nicki was incredibly helpful throughout the entire process. She helped us understand comps and offer strategy, guided us on which homes were worth pursuing, and had a fantastic eye for details we would have missed--from potential issues like large trees or power lines to much smaller things that could easily go unnoticed. Her experience and network were also a huge advantage for us in a very competitive market. She is extremely well connected and had valuable insight into the local market and the dynamics around the homes we were considering. When we found the home we really wanted, that knowledge helped us understand how to position our offer strategically and ultimately win in a competitive bidding situation. One moment that really stood out was when she noticed that two of the wall-mounted kitchen cabinets were missing their doors. We barely noticed, but Nicki spotted the doors among all the staging and leftover items in the garage, followed up with the seller's agent, and made sure the right hardware was tracked down so they could be reinstalled. It's the kind of small thing that really shows how observant and thorough she is. Her communication is also lightning fast--her replies were practically instant. When we needed measurements from the house for vendor quotes, she drove over herself, took the measurements, and texted them to us, saving us an extra trip. And when she was traveling, she made sure we had coverage for our home inspection so we were supported throughout the process. Nicki also put a tremendous amount of effort into advocating for us with the seller's agent, including around the appliance issues. Even when responses from the other side were slow and required a lot of back-and-forth, Nicki stayed on top of it, kept following up, and continued pushing on our behalf. We really appreciated the persistence and effort she put in for us. Five years after helping us buy our first home, Nicki is now helping us buy our forever home and sell that starter townhome. I think the fact that we've trusted her with both sides of such an important transition says a lot about the experience we've had with her. She's responsive, observant, knowledgeable, incredibly well connected, and genuinely goes the extra mile for her clients. We would absolutely recommend her.

Nicki has helped purchase multiple properties within our extended family. She is super friendly,…read morestraightforward and an excellent guide for your real estate transactions. Nicki turned out to be super lucky for us as we ended up purchasing the first house we bid. She was super patient, never pressured us in anyway and gave her honest feedback. Her timely advice to us about purchase vs sale and timing worked in our favor. She is always there to answer questions any time of day. Nicki is an excellent resource on san jose neighborhoods and she knows a lot about specific sub areas and their characteristics. She would even knock doors and talk to neighbors to get a sense of the community around. With Nicki, you will honestly feel she is giving you her 100%. We are so grateful to Nicki and her team for helping us purchase our beautiful house.

Ryan is truly the best and a master at his craft! He helped us both by selling our house and…read morepurchasing our new (dream) home! From start to finish, Ryan was there to support and guide us: initial conversations, staging, listing, receiving (MULTIPLE) offers within hours of listing, handling all documents and paperwork (the transaction management team he uses is also amazing, and extremely organized) - selling our house was a breeze. But it didn't end there - Ryan helped us find and put an offer on our dream home (offer accepted)! Again, Ryan and his team made the entire behind-the-scenes tasks simple and organized. I couldn't imagine working with anyone else. Excellent communication, extremely professional, and all around great guy.

Ryan is a great real estate agent to work with. He is knowledgeable, reliable, and friendly. His…read morecommission is very reasonable especially in the California real estate market. We worked with him to sell our condo and buy a single-family house. Ryan managed to find the right buyer for our condo and close the escrow on our new home within a short time frame. In my opinion, the communication is very important when it comes to buy/sell property. Ryan always answers his phone or returns calls in a short time. He even went above and beyond our expectation by working remotely, when needed, even though he was on vacation.