I use Drew's all the time. The hardware store that is closest is usually the best. Lucky for me…read morethey are also a great hardware store who treat their customers right. Service is great, the selection is very surprising for our small town. Anytime I need something I call them up and they help me get things done.

This place is wonderful. The staff are super helpful, they have a huge inventory, and a much nicer…read moreplace to go than a big box store. Love it. Every time I've been there (which is a lot) they've had what I've been looking for. I'm also very impressed by how much the staff knows about their products and how to use them.

10/14/20 evening, I searched online for a Milwaukee cordless orbital sander and found Ace had it…read morefor the cheapest price. I'd found the West Bend, WI store had shown it was in-stock, and called the store to confirm. I was told it was in-stock, and price confirmed at $99.99, as the website had shown. Found that the sander was waiting for me at the checkout (which was nice). It rang up at $159. An employee came up to assist, and went back to check the price difference. After a few minutes, I went back to see what was being found out, and met the owners David and Todd. David explained the online price was to compete with Amazon's 'Prime Days', they WOULD NOT honor the price, as "they would need to be recouped from Ace.com for the price difference" and I would need to "order online, tomorrow you can pick it up after we've received the order." I suggested I show the order receipt after purchasing online, and they could then marked as "picked up" the next day, to save a trip after already driving out of my way the first time. They would have none of it. David explained to me that I don't support small businesses, because I buy online or shop at larger retailers like Menards. Menards was small once, good business made them big. (Yeah, I hear Mr. Menard is a real gem too, 'least he keeps his face out of it.) Posted this, after having the blessing of his presence at Taco Bell (pizza craving). I'd forgotten my card, "forgot I couldn't pay with cash" when I'd gotten there, got an attitude. The staff there promptly noticed, and informed me I could still pay with cash. Just get to the payment-end of the process. Really unwound me quick! Halfway thru my snack, in saunters Todd. Dude-in-training at the front table. Todd, looming at the front counter. Looks halfway over his shoulder, 'can't anyone take my order', voice echoing off the large touchscreen in front of him. The drive-thru staff hustled over, headset flashing, and guided Todd to the touchscreen. He didn't care for that, and said 'why can't you take my order?'. She just briefly had answered that she would run it thru the drive-thru terminal, but then actually got a drive-thru customer and trotted back. Todd, looking something between perturbed and stupefied, MANAGED TO TAP IN HIS ORDER. Without heavy breathing, even. Quickly enough, he was waiting before the "I'm going to defuse this man 'cause we care and compassionate" drive-thru got back with his food. 'Todd'? Checked thru his bag, rolled it back up, and headed out. Now the manager had joined the in-training, and tried to catch his glaze with a 'Thanks for stopping in, have a good night.'..... and he didn't even look her way. I've boycotted their Ace's since the first time. Fucking low-light, dusty shelves, tags that haven't been changed out since 2000, overpriced hardware. I miss Boehlke Hardware. Decent price for the shit you get, candy raisins on the way out, see them at church. Overpriced, but you saw where the money went. Fuck them. I know where everything is in Menards, the price is right, people are nice. It's bullshit they took the military discount away, added 11% for everything. (Never served)

This store has great employees but Dave has got to be the worst yelling and talking down to…read morecustomers pressuring sales. Tennies sells may great brands but I prefer to drive to there other locations based on this employee and even shop elsewhere when possible.

This is a great store. So glad it's downtown. Friendly service helping me find what I need.read more

ACE is exactly what you would want from a hometown hardware store…read more If you need a hardware part or an explanation on a repair - they can talk you through it. Their paint department is the best - can match anything and advise on best choices for paint. just all around great store

Such a great manager he sent his employee to deliver a padlock to the place where I was picking up…read more cheese from cheese factory(DCI cheese co INC) to New York for delivery and I needed a padlock or else they would of canceled my load All I have to say is thank goodness for people like the manager of Mayvitrue value store and the employees God bless

Dan is now in plumbing and is still amazing. He knows so much about every department. I hope…read moreMenards knows how valuable he is. Also we is always smiling and helpful! We love Dan!!!!

The gate attendant on the weekend is the best! Always smiling and cheerful! Love my Menards!read more

Tom was very helpful with everything we needed lawnmower parts wise. Very nice store.read more

We ordered a Weber gas grill online. We were pleasantly surprised that with the purchase came free…read moreassembly and free delivery. When the grill was delivered the two guys (sorry I didn't get their names) also offered to take the grill to the backyard for us. All questions were answered plus more. Extremely happy with the service, will definitely be doing more business with Falls Ace Hardware

What's not to love about this place? Incredibly helpful and friendly staff, who not only can aid…read moreyou in finding what you need, but also advise you about whatever project you need it for. They'll match a single screw for you if that's what you need, and on the very remote chance they don't have what you want they'll order it or tell you where you can find it. Hardware, automotive, lawn care, pest control, housewares, bandages - need I go on? Everything you need, and probably a few things you didn't know you needed until you saw them there. Trilling is the best!

We found our big box alternative! This place is amazing--jam packed to the ceilings with everything…read moreyou need. Plenty of helpful staff throughout the store. Great central location.