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Erie Home

2.1 (43 reviews)
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Services - Erie Home

Roof inspection

New roof installation

Roof replacement

1 More Service

Reroofing

Erie Home Photos

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Recommended Reviews - Erie Home

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Let me start by saying that its very possible that I have a brand new roof that will last the rest of my lifetime. Unfortunately, the experience that I have had with Erie Home has not provided me with the security that I should feel in spending $45,000 for a new roof, quite the contrary. It is that experience that is the basis of my review. I first met with George McCray and Eddie Johnson for an appointment that I requested because I knew that I needed a new roof. My roof, twelve years after being replaced by Relief Roofing and their subcontractors after a tornado, has failed multiple times with subsequent attempts to patch making my roof look like amateurs had put it on. With all of the attributes that George and Eddie spewed, I had two requests for them before proceeding. First, I asked if they provided some type of protection around the house to collect all pulled nails and debris as it was pulled from my roof and second, that they not use subcontractors for the job. With request one, they stated that this would not be a problem. Their teams are equiped with an apron or skirting to catch materials as it comes off the roof. As for not using contractors, they said that no one in the industry does this without subcontractors, but what they could assure to me is that all of the roofers that came to my house would be certified by Erie, they would have experience with their product and would all be wearing Erie attire at my home. Unfortunately neither was true. I asked the job foreman just after they started where this apron was and he said that his crew does not do that. I immediately sent a message to George and Eddie asking about this and have never gotten any response. I can say now, after the job has been completed and I have taken the time to go around my home. I have picked up over 200 nails that were left around my property. I found shingles in my bushes and also had to walk my neighborhood to pick up debris and wrapping that had blown around while my roof was being completed. As for the crew, it was apparent that the crew leader knew what he was doing, but not sure about the rest. As my roof was being done, I was working on another project outside and heard people being yelled at for mistakes throughout the entire time they were there. I asked one about being Erie certified and he had no clue what I was talking about. While I believe in that one crew leader, I'm skeptical that he could catch all of the things that may have been done incorrectly. George and Eddie also told me that I would have an installation manager that would oversee the job and be onsite just to aide in my peace of mind. That person never showed up. I filed a complaint with the BBB and so then the issue was escalated to sales manager Morgan Seymour. My conclusion from corresponding with him is that dishonesty is part of his culture for the organization. He offered to have someone come and clean up the debris, but I had already done that. They did give me two coffee cups for my purchase, which I used to hold all of the nails that I picked up. My ask was to decrease the portion of my price that would be used for commission to the sales reps because I did not want my money going for that purpose since their lies secured their sale, but of course that didn't go anywhere. I do have a warranty, but with all of the lies that I have received to now, I can't believe that warranty is worth anything more than the cost of the paper its printed on should my roof start to fail

None of this tarp paper is what we paid for

Salesman did what they were told but what they sell you and show you should be what happens Roofers were subcontracted and were not prepared to do our roof slope properly job took extra time due to the unprofessionalism they were just roofers not the same as the face of what we were sold not all the materials used were what was discussed during the agreement just one example in the photos the original salesman gave nothing but excuses on why they could not come by to reassure or see the concerns even though they lived within five minutes of me

Example of "brown" cornerstone colored roof.
Cynthia J.

Company reached out said they wanted to come take a look that weekend and never got back to me. I did recieve the discount I was promised for the garage not included plus a tiny bit more about a month later. Still wouldn't recommend but at least customer service is trying to do their jobs.

Sales team- High pressure sales tactics. Takes advantage of any roofing issues you might have to sell you a new roof. More often than not they over exaggerate anything they find when doing the initial inspection and quickly provide a solution that involves their roofing system. Specifically in my area its ice damning due to poor ventilation, mold resulting from moisture and hail damage even if its the size of a pea. Contract- They provide the most vague of contracts, in many instances they leave out information such as material list, cost breakdown, accurate start and completion dates. Most importantly they do not provide a copy of the warranty until you sign off on completion of the install, which is troublesome considering most customers don't know that if the install is not satisfactory and an issue arises the warranty does not cover issues resulting from poor installation which means the company can deny or drag their feet with repairs or correcting any concerns you have. Financing- Erie Construction is more than happy to provide assistance with financing your rough, and although this is part of the sales team tactics its worth separating since financing through the company Erie Construction processes your application with does not necessarily mean you have to use Erie Construction for your roofing needs once approved. It is worth mentioning that Erie Construction will reduce the overall price of their roofing system if the finance company doesn't approve you for the original quoted price. An example would be a 2200sqft quoted at $36k reduced from $43k by sales team and further reduced to $30k once the finance company completed the application approval. That's a $13k reduction on the price which is a great indication that the sales team of Erie Construction greatly marks up the price of their roofing system. Final point on the financing is that Erie Construction will pressure a customer to sign off on their Installation Certificate which is the only way that the finance company will release funds to Erie Construction. This is your last bargaining chip if the installation is not satisfactory. Installation- Erie Construction provides a installation crew that claims to be familiar and experienced with installing their roofing systems. In any event this should be scrutinized by the customer, from ensuring work permits are obtained to ensuring the crew has all material on-site before beginning. Regarding work permits, ask for the date and time your local inspectors from your city, village, etc. are scheduled and be present. It is worth stating that Erie Construction will give you a number of reasons the city inspectors did not provide an inspection of your roof at however many stages of the install listed on the work permit. Since not all customers are familiar with roofing codes nor do they have a desire to claim up on their own roof it is vital that your city inspectors perform the needed inspections at every stage. Customer Service/Management- This along with every other part of this review are critical, however the others parts with due diligence can ensure your secure a full functional roof at a reasonable price. When and if you have to deal with customer service or management note every conversation, save every email and text correspondence. Just like the sales team they operate with high pressure tactics and often tell the customer verbally what the customer wants to hear but doesn't deliver as agreed verbally. If you get to the point where the management stops trying to smooth things over that probably means you refused to sign off on the Installation Certificate and are expecting Erie Construction to simply provide the service and product you financed. It is even more important at this point to document document document. The management team will most likely use every method to get you to sign off on the Installation Certificate from stating they can't do warranty related service until its signed, withholding documents which all consumers have a right to such as the warranty information, material list/invoice, an amended contract with any correction and additions they decided would smooth things over as a sign of GOOD FAITH/WILL GESTURE. This is of course if your fortunate to have them respond to your requests to have the job completed corrected. With that said it is always best to be as through from the beginning and require any company to provide documentation to your satisfaction prior to moving forward with any project. I did not want the first part of my review to be overly negative and more of a cuationary overview when dealing specifically with Erie Construction. To be more specific my situation is still ongoing for the better part of a month. Red flags early in the process to even today when their management stated that they would only provide a material list or an amended contract but not both since I did not authorize payment. This is 3 weeks after they stated they completed.

This is what you can expect to see after 6 years with an Erie Roof.

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1 year ago

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Danielle R.

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1 year ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

The salesman that came to my house was very rude, pushy and arrogant. I would never do business with someone like him.

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6 years ago

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7 years ago

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3 years ago

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5 years ago

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8 years ago

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6 years ago

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4 years ago

First off theY don't offer metal and it's in the name! Then he was 15 mins late then quoted us for 68k!!!! NO THANK YOU!

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9 years ago

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5 years ago

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4 years ago

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7 years ago

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7 years ago

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5 years ago

Erie has a high quality product. With all the supply chain issues still able to get install done within 5 weeks.

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8 years ago

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5 years ago

Erie is a great company. The product is outstanding and the employees are helpful.

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11 years ago

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12 years ago

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9 years ago

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