As a first-time single mom, I contacted Rebecca to receive supportive and effective lactation…read moreconsulting. Unfortunately, my experience fell significantly short of expectations, prompting me to remove my initial positive review. It seemed adequate the first day as she seemed to be a nice person, also relentlessly asking me to leave it, and I had no experience or opportunity to compare it to anything. But in a few days that followed, as advised, practices started leading to the worsening of my milk supply and led me to seek immediate help, which led to a change in my opinion.
Despite Rebecca's apparent expertise, the session failed to address crucial issues, such as my son's latching difficulties and my inadequate milk supply. Even though Rebecca advertises such services as checking tongue ties and assistance with the latch, she is an entirely hands-off consultant, which, if I had known ahead of time, I would've not booked her.
Rebeca sat on the chair most of the appointment and left promptly at the 1.5-hour mark, citing that I hadn't had more questions. At the time, I did not because I didn't know what I needed to ask. Addressing my pump usage alone would have taken over 30 min, but Rebecca doesn't offer such a review unless you explicitly tell her it's needed.
Notably, Rebecca's advice against pumping & burping and her passive approach to the session contributed to a near loss in my milk supply. It exacerbated my son's digestive discomfort due to incorrect shallow feeding positions and lack of burping guidance.
The lack of practical assistance, particularly with latch correction and pump usage (Rebecca did not offer to review my pumping practices, check if I was using the pump correctly, or measure my nipple, all that despite me telling her that I was using flanges three sizes bigger than what I'm supposed to), forced me to seek another lactation consultant, whose hands-on and proactive approach starkly contrasted Rebecca's.
After the visit, Rebecca has shared many links with me to help me learn some information on my own. Many of those links weren't working, and those that did left me wondering where I would find the time to read and watch them when I have a tiny human requiring my 24/7 attention.
Her advice to watch movies in the morning and try to get some rest/sleep also seemed a little out of place for a mom with a newborn child.
For $450, the services rendered were inadequate and detrimental, leading to stress and additional expenses needed to rectify the issues caused. This experience has not only been financially burdensome but also emotionally taxing, highlighting a pressing need for Rebecca to reevaluate her service delivery and pricing model.
I share this feedback not from personal dissatisfaction alone but to caution future clients about the potential disparity between expectations and the reality of the services provided.
Requesting a refund, unfortunately, did not lead to a response or negotiations. Despite the quite apparent issues, Rebecca believes that her services were adequate and was unwilling to negotiate. I hope for acknowledgment of these concerns and adjustments in practice to prevent future clients from enduring a similar experience. Just be aware that with the way Rebecca's visits are structured, you need to proactively advocate for yourself and ask her questions, because she won't touch upon topics you personally don't find challenging. Meanwhile, the other LC I hired has an in-depth protocol where she is entirely hands-on and goes over every detail of your nursing journey without you even realizing how many details you are missing.
To future customers, I can recommend never to rush to review services you can't compare to anything, and take the time to see if the provided services do lead to long-term positive outcomes. Also, don't pay cash. Otherwise, you risk never getting any reimbursement, even if the services you'll receive won't be what you've expected.
