Great & extremely kid-friendly dental office. The indoor playground, movies, tablets, ceiling TVs,…read moreballoons, and stickers make visits fun for kids. Dr. Orr and the hygienists are always kind, patient, and professional. The office seems pretty busy but efficient, and we never feel rushed. Our kids enjoy going, especially for the "silly" balloons!

This place feels like a puppy meal for kids. To start, let me say that I understand my child is not…read morethe easiest when it comes to dentist visits due to previous experiences. But from the get go it started off down hill, the hygienist that took us back seemed like she was completely lost, unsure of what she was doing or where she was going, she took us to three different areas/rooms, and the last being a room with a door so we "could be out of the way". Then when the dentist that came to look at my son, she was in his mouth for maybe 10-15 seconds, if that, she "attempted" to brush his teeth with a regular kids toothbrush, and then just said that they had to fix his tooth, a cavity, by sedating him. No explanation of how the procedure would take place, where would it be done, who would be doing it, or even what procedure would be done. Just "It'll possibly a crown, a filling, or an extraction. They'll just have to figure it out once they have him sedated." Then she told me that they've never had an issue with sedation at that location, and come to find out, they don't even do that procedure there, so how are they ever going to have a problem if they don't even do that there? Then the lady who was supposed to do the x-ray came into the room, attempted for maybe five seconds to get an x-ray, didn't give me a chance to try and work with him to get it, and just said "they'll just have to do it when they sedate him" and left. Next, I was rushed out to the front desk to fill out more paperwork, sign more forms and pay. I was handed an iPad and told that I needed to sign all the consent forms and the lady at the front desk where this was taking place seemed irritated that I was going through and reading the forms. I was given a quote for around $1300 for the procedure of which was one of three things that could possibly be done and rudely sent on my way. Finally, I received a survey through my email asking about our experience to which I responded to. I then had someone else call me and tell me that she worked for corporate and was reaching out to ask about my experience, I reluctantly gave her some information to which she told me that again, she worked for corporate and that nothing would be noted on my son's chart therefore, no retaliation could be done (I was afraid that IF I decided to go back we'd be treated rudely). As I'm speaking to her and giving her an explanation of what I've described above, I lost cell phone service and the call got dropped. I attempted to call her back, but the number she called me from was not from corporate but from their WS offices, to which, of course, I was told that they were not sure who I was speaking to. So needless to say, we will not be back, and this place was just a waste of $140.

I had an appointment today checked in , The receptionist explained their would be a 5.86 charge I…read moreagreed I get to back get half way done the lady that was working on my mouth says it will be a 189$ to complete full mouth I ask why wasn't this explained in the beginning she leaves comes back with a nasty attitude as if I didn't have right to ask bout my cheddar I told her I didn't like her tone how she was addressing me and she refuses to finish the job I paid for . Then had the audacity to lie and said I called her out her name and she feels uncomfortable.This could of all been avoided if they would had the correct amount due before sitting me down and working on my mouth only to due just half job . As a customer I have the right to be given a correct quote before proceeding this was very misleading and embarrassing to say the least Don't go here cause they have hidden charges

I had to find a dentist after what Dr. Andrew Kelly did to me. ( his office was in winston salem…read moreand greensboro) Coming here, It was a whole different atmosphere then Dr Andrew Kelly's office. I wished I would of came here first. The ladies are amazing and friendly. The office looks amazing. I did not have to wait long at all and it was easy to make an appointment. If you need dental work I suggest you check this office out!

The billing office sucks!!!! I had been going to this…read moreoffice for years, Im double covered and always asked , if my insurance will cover what ever i needed to get done before getting work done. Then one day i get hit with a bill for 1000. and i question why.... They state that my insurance company over paid them , they had to pay the insurance company back, So now I have to pay them back!!!! Well let me say this..... Its not my fault!!!!! You shouldnt take this out on your patients if your billing gets messed up, the patient didnt mess up your billing!!! So needless to say, they have lose a patient and all the people i sent to them!!!!!

From the owner: New Patients & Emergencies Always Welcomed. Medicaid Accepted unti Age 21.read more

We have been visiting for some time now and only had wonderful experiences. My child is on the…read moreyounger side in terms for typical Othro care AS WELL AS a talkative hyper active boy. With that being said the staff have only ever been incredibly patient and engaging with him. Any medial office that is understanding of difficult kiddos gets 5 stars in my book. Thank you for your loving approach and consistent care!

Triad ortho has been great! We love Dr Matt and I've had one finish braces and two more are close…read moreto being done. And my 4th child will be starting soon. Never had problem getting appointments and you never wait long at all. My one daughter had to have two stages with a palate expander and my other daughter had to get her canines exposed and bonded and they were great to work with through that process. They give multiple children discounts and work with insurance.

This is the best dentistry office I've ever had. They have every amenity you could imagine,…read moreeveryone is friendly and my teeth have never been healthier. I made an appointment after a friend referred me. I complained of tooth pain, thinking it was a cavity. My 1st appointment was only $45, for xray and exam. When I arrived, there was a little confusion as how to pronounce my name, but that got corrected quickly and I was taken on a tour of the building and I immediately felt valued and I decided right then and there this was going to be my new dentist's office. Now, there are a handful of practitioners here. 1 DDS and the rest seem to be DMDs, but after a bit of research, I found that there is no difference in training; unlike the difference between a MD and PA. So, we came up with a dental plan and I felt satisfied with that first visit. I was even gifted a little welcome bag that had a branded figit spinner in it. I thought it was going to be a lame toothbrush or floss. My next visit was my cleaning. Full disclosure: I had not had a proper teeth cleaning in over a decade. While I was ashamed of this fact, no one passed judgement and I'm 100% sure they'd seen worse. They offer movies, Netflix, music, adult fluoride (my favorite part because many dentists don't offer it after a certain age. Bubble gum is still my favorite flavor), laughing gas (if you need it). And after my cleaning I got ANOTHER gift bag, this time with a toothbrush, paste, floss and a sticker. In another fun and cool surprise, I received a handwritten note in the mail about 2 weeks later--a friend became a patient of Reynolda Smiles after I referred her and the office sent TWO $50 gift cards for Reynolda Smiles. One for me and one for another person I'd like to refer. So unexpected and generous. Here's to happy, healthy and clean chompers!

Years ago, they overcharged me when I was there and instead of refunding me, they gave me a gift…read morecard. Silly of me, I decided to make my wife an appointment and filled out all the paperwork online for her then called to make an appointment the next week. The person kept asking me to repeat info submitted online despite telling her it was all submitted on their website but she said she still needed. She then said they would send me a packet to fill out via email but I explained I already did it all online. She said that I would not have to fill it out then. I asked her to confirm they received it and she said she had to put me on hold then she disconnected. Called back and talked to somebody else and they said they had not got the forms from online. Scary because this personal info (SS#, DOB, History...) all was submitted somewhere. Clearly, they do not appear to be Hippa compliant and to boot the person on the phone's attitude was if I was making her life difficult.

The entire staff here is truly gifted in calmness and efficiency! It was my first visit and…read moreexceptionally well run which is rare these days. I chipped a tooth with an old filling from long ago failed dentistry, Dr. Bauer was patient in explaining the technique to fix it and set up the plan. They were busy with a steady flow of guests while I was there but nobody was rushed or inpatient. The office is immaculate and peaceful. Truly impressive.

Very professional and friendly staff. Twin Oaks was up front about cost and what my insurance…read morecovered, I use Delta Dental. It was very quick to schedule my cleaning as a first time patient with them, also for my follow up appointment (cavity) they were able to make an appointment in just a few days, no long waiting period! When I was getting my fillings the dentist and his assistant made sure I was relaxed and okay! Definitely will recommend!

I had switched to this dental office a few years ago when the dentist I was seeing stopped using my…read moreinsurance and this was the best thing I've done. Everyone at Twin City Dentistry is always so nice and they seem to remember stuff even I've forgotten about before they look at my chart! They never let me forget to schedule an appointment, even when I'm in a hurry. I have two problematic teeth and they've gone out of their way to make sure they don't hurt, even remaking crowns, at no cost to me, when they thought that might be the problem. I must confess that the cookie when I leave along with all the personal touches doesn't hurt either. I'm looking forward to transferring my kids here when they out grow the pediatric dentist.

Fantastic practice. Dr. Holland and crew have developed an outstanding, state-of-the art practice,…read morebut maintaining a friendly, comfortable atmosphere. Very responsive to phone calls and email requests, and go over-board to ensure comfort . They have my business for a long time.

I do not recommend this dental office. They bill you for periodontal treatment but do not provide…read moredeep scaling. They caused my perio to be worse due to not providing proper care. They also cancelled a filling appointment because they did not have the materials. This is a standard procedure. Why would they not have the materials in stock? And they are extremely expensive not to do the proper cleanings. Do your homework before going.

they are money hungry and liars! Rude and dishonest. They made a mistake with our insurance company…read moreand then told us, ooos we didn't know and left us with over $1000 bill which they took no accountability for. Do not trust them. Find somewhere else to go.