I've spent over 10 years working as both a dental assistant and in dental management, and I can…read morehonestly say this was one of the most unacceptable experiences I have ever witnessed in a dental office. My son suffers from severe dental anxiety, and I made that abundantly clear to every member of the staff--from the front desk, to the hygienist, to Dr. Hodge. What should have been a simple procedure lasting less than an hour turned into well over two hours of unnecessary stress and trauma. During the procedure, my son repeatedly said he was having trouble breathing and was visibly distressed. Instead of stopping to assess the situation or reassure him, Dr. Hodge responded, "If you can yell, you can breathe." That level of dismissiveness toward an anxious child was completely unacceptable and immediately raised concerns about the care he was receiving. The X-rays showed small cavities on teeth #7 and #8, along with a natural gap between those teeth. By the end of the procedure, not only had his gums been cut, but the gap had been completely closed, leaving tooth #8 noticeably larger than #9. This is especially concerning considering he has already been referred to an orthodontist specifically for spacing issues. He walked into the office with a minor cavity and left with an altered smile that was never discussed or explained. The trauma didn't end there. As the dentist aggressively attempted to force floss between the teeth using a finishing strip, my son's gums bled excessively. There was blood throughout his mouth, and he was visibly uncomfortable. Then came the most disturbing part of the entire visit. After the procedure was complete, the dentist and assistant had already removed their gloves. My son asked for more water so he could rinse the blood from his mouth. The assistant then picked up the saliva ejector with her bare hands and proceeded as though she intended to place it back into my son's mouth, despite the active bleeding. As someone with extensive experience in dentistry, I was absolutely stunned. Basic infection control and cross-contamination protocols exist for a reason. This should never happen in any dental office. Even more alarming was that neither the assistant nor Dr. Hodge seemed to recognize this as a problem when it was brought to their attention. That lack of awareness is just as concerning as the act itself. I left this office angry, disgusted, and deeply disappointed. My child trusted this team to provide compassionate, competent care, and instead left traumatized. As a dental professional, I know exactly what I witnessed, and I know that it fell far below the standard of care and infection control that patients deserve. I would never recommend this office to anyone, especially parents of children with dental anxiety. This experience was unacceptable from start to finish.

Great & extremely kid-friendly dental office. The indoor playground, movies, tablets, ceiling TVs,…read moreballoons, and stickers make visits fun for kids. Dr. Orr and the hygienists are always kind, patient, and professional. The office seems pretty busy but efficient, and we never feel rushed. Our kids enjoy going, especially for the "silly" balloons!

horrible dentures. the color of the teeth do not match mine at all. fit was bad but office closed…read morefor two weeks the day after I picked up my dentures. I decided to save myself $$$ and find a new dentist. hygienist no showed my last cleaning. everything about the company was horrible!

I had an appointment today checked in , The receptionist explained their would be a 5.86 charge I…read moreagreed I get to back get half way done the lady that was working on my mouth says it will be a 189$ to complete full mouth I ask why wasn't this explained in the beginning she leaves comes back with a nasty attitude as if I didn't have right to ask bout my cheddar I told her I didn't like her tone how she was addressing me and she refuses to finish the job I paid for . Then had the audacity to lie and said I called her out her name and she feels uncomfortable.This could of all been avoided if they would had the correct amount due before sitting me down and working on my mouth only to due just half job . As a customer I have the right to be given a correct quote before proceeding this was very misleading and embarrassing to say the least Don't go here cause they have hidden charges

The billing office sucks!!!! I had been going to this…read moreoffice for years, Im double covered and always asked , if my insurance will cover what ever i needed to get done before getting work done. Then one day i get hit with a bill for 1000. and i question why.... They state that my insurance company over paid them , they had to pay the insurance company back, So now I have to pay them back!!!! Well let me say this..... Its not my fault!!!!! You shouldnt take this out on your patients if your billing gets messed up, the patient didnt mess up your billing!!! So needless to say, they have lose a patient and all the people i sent to them!!!!!

From the owner: New Patients & Emergencies Always Welcomed. Medicaid Accepted unti Age 21.read more

We have been visiting for some time now and only had wonderful experiences. My child is on the…read moreyounger side in terms for typical Othro care AS WELL AS a talkative hyper active boy. With that being said the staff have only ever been incredibly patient and engaging with him. Any medial office that is understanding of difficult kiddos gets 5 stars in my book. Thank you for your loving approach and consistent care!

Great orthodontist! They have been very understanding for my child who has severe allergies and…read moreworked with us finding the right glue and metals that won't cause him a reaction. Abbey and Dr. Lea have been amazing! The only downside I can say would be waiting to get an appointment. They are always very booked up.

I went here for several years and at first it was awesome but now feels like a production office…read more Specifically do not like that you can not set a preferred dentist and do not know whom you will see when you come in.

If you're a woman, especially of color, do not come here! I was verbally harassed (because I…read morementioned the procedure being done hurt me...yiked) and then laughed at when I brought it up as a complaint. Also, they ruined my retainers (extra yikes!). After I brought up my complaints, the dentistry terminated my whole family as patients-- yes, you read that right. I was verbally harassed and when I seeked help, they took that action (hm?). Extremely unprofessional, they're there to save each others backs. Avoid the drama (unless you like to tussle and struggle to be treated decently...then this place if for you!) I seriously recommend everyone, but especially my community, to seek treatment where they will be respected and can get their procedures without so much baggage! AND make sure to check your receipts and that they're charging you and/or insurance for the right things!! That's another thing to watch out for (yikes). I'll end with this: remember that YELP doesn't allow businesses to delete reviews and that Google does! stay safe

Very professional and friendly staff. Twin Oaks was up front about cost and what my insurance…read morecovered, I use Delta Dental. It was very quick to schedule my cleaning as a first time patient with them, also for my follow up appointment (cavity) they were able to make an appointment in just a few days, no long waiting period! When I was getting my fillings the dentist and his assistant made sure I was relaxed and okay! Definitely will recommend!

The entire staff here is truly gifted in calmness and efficiency! It was my first visit and…read moreexceptionally well run which is rare these days. I chipped a tooth with an old filling from long ago failed dentistry, Dr. Bauer was patient in explaining the technique to fix it and set up the plan. They were busy with a steady flow of guests while I was there but nobody was rushed or inpatient. The office is immaculate and peaceful. Truly impressive.

I had switched to this dental office a few years ago when the dentist I was seeing stopped using my…read moreinsurance and this was the best thing I've done. Everyone at Twin City Dentistry is always so nice and they seem to remember stuff even I've forgotten about before they look at my chart! They never let me forget to schedule an appointment, even when I'm in a hurry. I have two problematic teeth and they've gone out of their way to make sure they don't hurt, even remaking crowns, at no cost to me, when they thought that might be the problem. I must confess that the cookie when I leave along with all the personal touches doesn't hurt either. I'm looking forward to transferring my kids here when they out grow the pediatric dentist.

Fantastic practice. Dr. Holland and crew have developed an outstanding, state-of-the art practice,…read morebut maintaining a friendly, comfortable atmosphere. Very responsive to phone calls and email requests, and go over-board to ensure comfort . They have my business for a long time.

I do not recommend this dental office. They bill you for periodontal treatment but do not provide…read moredeep scaling. They caused my perio to be worse due to not providing proper care. They also cancelled a filling appointment because they did not have the materials. This is a standard procedure. Why would they not have the materials in stock? And they are extremely expensive not to do the proper cleanings. Do your homework before going.

they are money hungry and liars! Rude and dishonest. They made a mistake with our insurance company…read moreand then told us, ooos we didn't know and left us with over $1000 bill which they took no accountability for. Do not trust them. Find somewhere else to go.