Never fails to dissappoint. Called one hour ago. Spoke to…read moreone rep. He put me on hold, 30 minutes ago. I am now on hold, on two phones, first phone 1 hour and counting. 2nd phone, on hold, 30 min and counting. Your welcome. You'd think by now (2024) this wouldn't happen, but, it's a real thing.

What can I say. I've been with this company over 10 years, originally with Tradeking and then when…read moreit changed hands to Ally Invest. Customer service, tech support and using the app has been seamless. Stock trading has never been so fun and easy. That is, until this past year. 4 months ago I attempted to open a traditional self-directed traditional IRA online. After entering all of my information and submitting I received an error message. I tried different browsers, called Ally Invest, And nobody could figure it out. There was clearly a bug in their website. So they mailed me forms, I sent them in, no response. After 3 and 1/2 months of bad communication and never fixing the bug on their website I finally had an IRA account. But nobody even told me, I just noticed it one day. Well I chalked this up to one bad fluke in the website. I had my retirement company make out a $400,000 check to Ally Invest to put in my IRA. Then when I signed into my account they had a couple new consent forms which I agreed to end signed. But then the error message, "We are unable to process your request. Please call us 24/7 for help." I made multiple calls and spoke with different representatives And no one could help. When I asked to please speak with tech support I was denied. They said, we just don't do that. After going back and forth the representative finally said that tech support just couldn't comprehend the issue. They said they would submit a ticket and look into it. Bewildered I asked to speak with the supervisor in the representative said, "we just don't do that. I will submit a ticket and a supervisor will contact you within 24 to 48 hours." Well it's been 3 days now, I have no access to my accounts on my phone app or my computer. I have not heard from a supervisor or anyone else from Ally Invest. I can only assume that no one is calling me back and that at best, it will be 3 1/2 months before I can access my accounts. Oh wait, the representative said I can access my accounts. I just need to call him. Really! Well I've shredded the $400,000 check to Ally and had it made it out to Fidelity. And btw it took me no more than 30 seconds to create my traditional self-directed IRA on Fidelity's website. I submitted a request to have all of my funds transferred from Ally to Fidelity and today I finally get an email from Ally, "We received your request for an outgoing brokerage account transfer and it is currently under review." So what used to be my dream has turned into my worst nightmare.

My husband and I are very happy with bloom advisers. They are super easy to get a hold of and work…read morewith your schedule. We have been working with them now for about five years. It's also a dun to attend some of the special events that they host for clients. Margaret and Sergio have been extremely helpful.

Always very friendly and knowledgeable. I recently opened an account there. My husband was in the…read morecar and unable to walk. The agent allowed me to take the paper work that needed his signature to the car with his drivers license. The transaction was very easy and simple transferring money from one credit to their credit union.

LaDonna is my new favorite person. When I was forced to advocate for myself with regards to my…read morefinancial situation, she looked over my account and returned some recent fees to me. Knowing that I was having trouble, she waved her notary services fee. This is literally the first time I've ever been made to feel like a valued customer of my financial institution. Thank you to all the good people working there, they really go out of their way to support their customers.

From the owner: At Public Service Credit Union our Member-first mentality will ensure you have the best banking…read moreexperience possible. Make the change to PSCU!

I just moved across country 2 months ago. My partner and I wanted to start a new business and had…read moreabsolutely no idea what to do. Jeanene was super friendly and has literally helped make our dream come true, she helped me understand my credit and how it relates to starting a new business as well as helped me file all the required documents to get started. Outside from buying a house, Jeanene has made starting a new business a breeze and my partner and I look forward to her helping us build our credit for future endeavors!!!! Thanks Jeanene :)

From the owner: MoneySmarts Credit Services is a family owned and operated business specializing in credit…read morecounseling, credit repair and credit building strategies. Also serving as the neighborhood mobile notary.