What can I say. I've been with this company over 10 years, originally with Tradeking and then when it changed hands to Ally Invest. Customer service, tech support and using the app has been seamless. Stock trading has never been so fun and easy. That is, until this past year. 4 months ago I attempted to open a traditional self-directed traditional IRA online. After entering all of my information and submitting I received an error message. I tried different browsers, called Ally Invest, And nobody could figure it out. There was clearly a bug in their website. So they mailed me forms, I sent them in, no response. After 3 and 1/2 months of bad communication and never fixing the bug on their website I finally had an IRA account. But nobody even told me, I just noticed it one day. Well I chalked this up to one bad fluke in the website. I had my retirement company make out a $400,000 check to Ally Invest to put in my IRA. Then when I signed into my account they had a couple new consent forms which I agreed to end signed. But then the error message, "We are unable to process your request. Please call us 24/7 for help." I made multiple calls and spoke with different representatives And no one could help. When I asked to please speak with tech support I was denied. They said, we just don't do that. After going back and forth the representative finally said that tech support just couldn't comprehend the issue. They said they would submit a ticket and look into it. Bewildered I asked to speak with the supervisor in the representative said, "we just don't do that. I will submit a ticket and a supervisor will contact you within 24 to 48 hours." Well it's been 3 days now, I have no access to my accounts on my phone app or my computer. I have not heard from a supervisor or anyone else from Ally Invest. I can only assume that no one is calling me back and that at best, it will be 3 1/2 months before I can access my accounts. Oh wait, the representative said I can access my accounts. I just need to call him. Really! Well I've shredded the $400,000 check to Ally and had it made it out to Fidelity. And btw it took me no more than 30 seconds to create my traditional self-directed IRA on Fidelity's website. I submitted a request to have all of my funds transferred from Ally to Fidelity and today I finally get an email from Ally, "We received your request for an outgoing brokerage account transfer and it is currently under review." So what used to be my dream has turned into my worst nightmare. read more

Ally Invest - Ally invest website failure - Financial Advising Near Me

Never fails to dissappoint. Called one hour ago. Spoke to one rep. He put me on hold, 30 minutes ago. I am now on hold, on two phones, first phone 1 hour and counting. 2nd phone, on hold, 30 min and counting. Your welcome. You'd think by now (2024) this wouldn't happen, but, it's a real thing. read more

Very concerned, on brink of utterly disgusted with deceitful and unprofessional services on my Investment Account. Transferring money out from Ally Invest was more painful than pulling teeth. Be more than cautious! read more