I visited this store at the end of May 2022 for the first time to look for compression hose and…read morescrubs for work. I wasn't greeted by either one of the older female associates working that day, but noticed one of them staring while I sorted through the scrubs racks. I asked her a question, and she answered, but didn't offer any further assistance and continued to stare. I ended up purchasing over $200 of merchandise (scrubs, compression stockings, and shoes). Today I returned and wasn't greeted by either of the two older female associates- one (grey hair in ponytail) turned around and looked at me then turned back to the customer she was helping. The other one came to the register area and stared me down while I looked through the compression hose. The final straw for me was when another customer entered and was pleasantly greeted by the staring associate. I will take my business elsewhere. TL;DR: the scrubs selection is okay but the customer service, at least for me, was poor.

I am changing my review to reflect 4 stars instead of one. I was impressed after my first comment…read morethe owner took the time to inquire about my experience. When I re-jump my career in Real Estate sales I will value my clients, value their contribution to the path I am choosing and value their opinion. Thank you for taking the time to ask about my experience!

This place is the Mecca of medical supplies, and if you are unfortunate enough to face an upcoming…read moresurgery or debilitating physical condition, the Medical Supply Super Store will help you develop a solid game plan. Because let's face it, when you're ill, cool tools and gadgets make everything better. They've got everything you could ever need or want . From walkers to hospital beds, you are bound to find that one item that will make your life that much easier. Of course, everyone has their favorite, but for myself, I'm torn between the extended grabber and the elevated toilet seat. The reason for why the grabber is a post surgery healthcare favorite goes without saying--who does want snag pesky out of reach items--but the elevated toilet seat is a gem beyond price. For jus $39.95 you can turn the average toilet into a royal throne of comfort and distinction. So this Medical Supply Super Store item took a miserable, Grinch bathroom experience and turned it into a comfortable Winnie the Pooh win! That's right right, Piglet, tell Christopher Robbin that we've got this. So when you're looking for top notch medical supplies, The Medical Supply Store is great place to start your journey to recovery.

Staff was nice. Store was stocked and payment was easy. Got several things that I tried at first to…read morego to Walgreens and CVS. Will go back.

Dad came home from the hospital needing a wheelchair. The house has stairs at every entrance, so he…read morewas basically a prisoner in the house. In order to even shop or go to doctors appointments, it was a necessity to get him out! After talking to many different companies, All American Mobility in Fredericksburg was the company that answered questions the quickest, via phone, email & text! They had an estimate done the quickest and were able to install our wheelchair lift the quickest. They even had a (gently) used unit that they sold us for about 1/2 the price of a new unit! Thank you to All American Mobility and to Brandon & Alex for installing and Clay for giving us all the info! The office staff was wonderful too!

Friendly timely service and they were able to work with my schedule to come out quickly. When they…read morecame back to take out the ramp when it was no longer needed, they even brought my trash cans up from the curb! 100% would use these folks again.

I have never here and they did not have what I needed. Always provides helpful advice…read more When my father needed something that was essential for his care. They stayed open after their regular business hours for me to get what was needed. With that gesture, they won me over totally. I don't look anywhere else!

on November 11th 2022 me and my husband went looking for inogen G5 with double battery. Our lucky…read moreday they had one for us. The service was so good . Young girl that waiting on us on Saturday was so very well knowledgeable and patient. As I looked around I can tell they was well stocked with supplies for medical.I'm sure we will be back. Thanks for good service. Diane Richards

My mom turns 72 on Monday. I stopped here thinking I could get her something useful rather than the…read moresame ol boring clothes, food and gift cards. It was good I stopped in. I found a great back pillow that includes a hot/cold pack you can slip into the pocket of the pillow. Perfect! I gave it to her today. She loved it. Next gift will be the bedside rail to assist in getting up from the lying position while also assisting her in standing until she's stable enough to take a step. These things are needed as you age and I was glad to come in from curiosty and find these useful items. They also have walkers,wheelchairs, medical braces for feet,elbows,knees and hands. Rising chairs and so many other things in this little store.

Awful place. Take advantage of people in pain. Sold me a TENS unit for 79 dollars, when its only 18…read moreon the TENS website. I kept telling the guy that I may wait. He told me there is only two left. So i bought it. Crooks...hope your crappy business gets shut down.

My daughter was prescribed a knee scooter on 8/10/21 for a congenital malformation called a tarsal…read morecoalition. The owner of Prohealth ran coverage for the scooter with BCBS on 8/16/21. I was told that the scooter was not in stock, but that they were expecting a shipment in a day or two and that the cost of the scooter would be met by my insurance because we had met our calendar year deductible. The owner offered to deliver the equipment for free as a kindness. Massaponex High School waited to enroll my daughter so she wouldn't be in pain. I informed the owner that it was imperative for us to get the scooter ASAP. He said we would be on the top of the list because it involves my child getting to school. I called 8/18/21 the owner said "still on back order", "we will call you immediately when it comes in". My daughter started school on 8/23/21 without the scooter, taking narcotics to deal with the pain, so she isn't behind academically. I called 8/27/21 and the owner states "oh we have a note that this was taking too long, so you went and purchased a scooter on your own" "but we do have one of you changed your mind." False. Single mom trying to pay the mortgage. I would have never made that call. I responded yes I'm coming now. I formed the owner at pick up that he should investigate who wrote the note. I explained that because of my financial circumstances I never would have made that call. The response from the owner was "it was me and to be fair the scooter has only been here for two days" My response was "you should have delivered it as promised two days ago then, because that would have been two less days, my daughter would have been in pain." I was then told there would be a $40 cash copy. Something doesn't seem right about the ethics/communication/billing of this business. I will follow up after I see the EOB from BCBS. I would find another equipment company if that is a viable option for you..

From the owner: ProHealth Services is your go-to location for all of your home health care and medical supply…read moreneeds. We are a proud member of our community and we are here and ready to serve you. Not only do we have a wide array of supplies, but we are proud to be a Medicare, Medicade and Tricare provided, as well as accepting most health insurance.

as reported before outstanding service and willing to help customers when paperwork gets messed…read moreup. Recently a service man wa here from wva to get records updated. He was outstanding and the delivery driver we get for oxygen in Fredericksburg has been outstanding. no complaints.

Roberts is really AdaptHealth. Their customer service does not listen and resolve issues without…read moreyou calling back time and time again. Adapt health sent me the wrong machine, a Resmed Airsense 10 instead of their new Airsense 11. They said it was not specified by the doctor but there is no place on the prescription form allowing the doctor to do so. They sent me an Airsense 10 since that was in stock. They told me they would not bill Medicare until I signed for the machine. I did NOT sign for the machine, but they billed Medicare anyway. They said it would take 30-90 days before a refund could be sent to Medicare. To get this rectified I called Medicare and my Medicare supplement company and AdaptHealth again. They then said they will order the right machine but I need to wait for the scheduling folks to call. What if my Airsense 10 did not work after having it for 6 years? This process has taken a month. If I had severe sleep apnea, it would be a major health risk. Their customer service keeps passing the buck as to what they can do and what another department needs to do. It is frustrating and annoying. They often talk over you. Next time I am going with another company.

Worst customer service I have ever encountered. Lincare does not want to see or hear from…read morecustomers. When I went at direction of National Lincare, I was told they only see customers twice a week in a couple of hours. I was threatened that my equipment would be taken away. I went for question of malfunctioning CPAP which is still not working well. I have not been able to get appointment.

Customer service is nonexistent. The associated portal "Chat Function" doesn't respond either. The…read morecontact phone lines make you wait an inordinate amount of time then transfer you to yet another line to again wait. If you have the option you should use another medical device supplier.

Hope answered my call. She was knowledgable and knew the problem. She offered a solution…read moreimmediately. I am so happy I did not have to wait for a call back. She assisted me with every step from start to finish. The relief I felt with the service can not be measured. I appreciate Comfort Medical for being on top of service. Hope, you were pleasant to talk to and I really felt you cared. My problem was completed in a matter of hours with the chair back in business. I could not have asked for anything better.

They Did what they say they would do for me from start to finish.Paul was great and hepe full, My…read morewife was also able to get the things she needed,