We have been Epic customers for multiple years and while the service was never perfect - we figured it was fine enough for the benefit of not having to worry about mowing our yard. Sure, they seemed a little rushed - spending a total of 7 minutes maximum on our front and backyard each time. Sure, they seemed a little lazy - mowing around a stick in the yard instead of simply going the extra mile to move it and do a decent job. But this summer, it became unmanageable. The yard would look patchy and clumpy immediately after they visited. When we called and told them about our concerns, we were told it was because of all the rain. When we said, okay, well the team seems a bit rushed, do you think they could take a second pass if the grass is longer? Maybe spend 10 whole minutes at our house, especially since we were repeat customers? Apparently not, this is the result of that next mow after we asked for some extra attention to detail. They spent 5 minutes total, pushing over the still wet grass, without even making a second pass like we had asked. We tried to get them to work with us and stand behind their service, but it's clear they don't care. When we called to tell them our frustrations, they wouldn't even come out to correct this hack job. There are too many good lawn care services in Lexington to choose one like this that clearly doesn't believe in attention to detail. read more