I've been coming here for the past three years for microneedling, filler, and hair restoration, and every visit has been a great experience. The entire team is professional, welcoming, and creates such a relaxing environment. I especially recommend Natalie and Anne-Marie--they're both incredibly skilled and knowledgeable when it comes to procedures and skincare. I always feel confident and well taken care of in their hands. 10/10 would recommend this medical spa! read more

Concerning. I was mistakenly confused with another patient and was given information about that patient's treatment. This is a serious issue when it comes to patient privacy and basic identity-verification procedures. I would expect a medical spa to be much more careful with patient information and medical records. read more

Simply the Best ever I e been coming here for years and completely trust Margaret the owner The nurses are top notch seriously!!!!! And the very best do it all Pernela will make sure you are well taken care of My Gratitude to you All read more

I had my general consult with Pernella who was so personable and fun to talk to. She gave me a run down of all the things the spa has to offer. What I appreciated most was her acknowledgment of my sensitive skin type. If I had gone to another spa, I could have walked out bruised or even scared. Not at Epi, they know their business and even take precautions if you do decide to do the treatment so you will be taken care of. In the end, I opted for something less invasive and Pernella referred me to Natalie, who so far, has shown she is very skilled! The one beautiful thing that makes this spa stand out is the way they deal with hiccups and hiccups happen. I was impressed how an issue was handled. She took care of it in a professional and courteous manor. I am very impressed and I will be back. I wasn't made to feel bad or upset, just good about everything. How beauty should be! read more

First time I went, nurse wouldn't inject me. Said I didn't need it and doesn't inject the areas I wanted. Second time I went I somehow went from 27 units to 57 units with none of the results I asked for. Forehead is heavy, eye lids are heavy, can't pout. Looks terrible. read more

I had a co2 laser treatment here at Epicenter Medspa. The facility itself is very inviting and everyone here is friendly, kind and informative. Natalie was my medical esthetician and she is great! She put me at ease, guiding me through the somewhat intimidating process. My skin is looking great 2 weeks out. I highly recommend seeing Natalie for your skincare concerns. read more

I have had a great experience with Jasmine as she is my go to person for coolsculpting. She is very skilled and professional and knows what she is doing makes me feel safe and confident to let her treats mg body. read more

Pernella was amazing, made me feel so comfortable about my treatment and everything the center offers, she is truly such a gem! I am pleased with my treatment, this place is really good if you are a first timer, results are good and they make the process smooth/easygoing. read more

I have been coming here for years when my best friend Vanessa worked here. She introduced me to EPI Center and all they have to offer. The first medical spa in the nation, offering a multitude of esthetic services from hydra facials, Microneedling and much more. I have come here for IPL, Microneedling, and dysport injections (Botox). Highly recommend if you want red carpet treatment! My go-to is Inessa - she is great! The entire staff is friendly and provides superb customer service so you can't go wrong either way. Love Pernella too - she manages the office! read more

See all

I've been going to EpiCenter for over 10 years, and they've always been the best. They were ahead of the game back when IPL was new, and they still are today. Skincare has come a long way, and they always have the latest technology, treatments, and products. I recently did a series of Morpheus treatments, and the results are amazing. My skin looks at least five--maybe ten--years younger. It's tighter and smoother but still natural, like a facelift without the surgery. If you're thinking about it, definitely do all three sessions for the best results! read more

Every interaction, whether it was receptionists, nurses, aestheticians, has been excellent! Morgan and Katie are knowledgeable and patient. AnaMarie is an expert at making you look and feel good. read more

I'm done with this place... the last two appointments have been pretty poor. Last time I got laser hair removal... and the lady zapped part of my tattoo and then acted like she didn't do it. It ruined a part of my tattoo :/. On top of that the hair removal barely lasts a couple months. It must be on some low level or something. This time however I went in to get Botox and last time I paid 200ish dollar and mentioned that I'd like to do a little more and somehow I walked away paying over 600 without any warning or disclosure that I was doing that much more. I do not trust this place and will not be returning. read more

Wow! This is definitely an upscale Med Spa... they actually coined the term Med Spa! This is without a doubt the best Med Spa in San Francisco, hands down. If you are new to aesthetic treatments, etc... you want to go here. They are so friendly and they explain everything as you go along. AnaMarie was the provider I saw for my cheek and chin filler... she is super talented. My results are so natural! It doesn't look like I have had fillers... I just look 10 years younger! It's amazing when you go to a really talented and well trained provider just how wonderful they can make you look. GO THERE! They will not let you down. Did I mention the office is gorgeous? It is. read more

I've been a long time client. I went here for a year and had a great experience with the practitioner. She left to go to another spa. Since then, I've had a filler node that had to be dissolved. One side of my mouth slacking from Botox. I thought I had a stroke at first. And now my eyebrows are frozen. The 2nd star is for the injector that left. Also have been sitting in the waiting room up to 2 hours after my appointment time on occasion. read more

My skin is absolutely glowing after my hydra-facial with Ashley. She walked me through every phase of the service, answered all my questions and had great recommendations! The office is beautiful, clean and relaxing. Loved the relaxing lo-fi house music playing throughout my treatment. I will definitely be back! read more

I did CoolSculpting Elite with Jasmine at Epi Center MedSpa (3 sessions) and am SO happy with the results! She is super sweet and has an artful eye for where to place the applicators to produce the best results. My stomach looks so nice and toned, and usually it's the most difficult place for me to lose weight. The difference was noticeable after ~4-5 weeks. I do think it helps with recovery/results to wear a waist trainer. Would highly recommend!! Stomach has never looked better. :) read more

Their only sales tactic is to shame you for your appearance and force you to get additional units / products with $0 cost transparency Shame on you!! Terrible business. Will not be back read more

This review is for Ana Marie and Pernella at Epi Center. To sum it up, the service is a 10/10. Ana Marie did my Morpheus and I am beyond thrilled with the results. Ladies if you are 40+ this treatment is a must and there is no better place in SF hands down. Pernella makes the whole experience so welcoming - she is a true customer service lady :) read more

BEWARE -- once you become a client they will spam you with advertising texts for years to come. It's the worst messaging practices of any local business I've ever been to. I had one (just one!) appointment with them years ago and I STILL get weekly texts about deals and specials, with no option to unsubscribe. It's really violating. My original experience seeing them was great, but definitely not worth a lifetime commitment to text spam. read more

I attended an open house event with a friend at EpiCenter MedSpa. I had no plans to return after the evening's event. Thankfully months later, I sought direction for weight loss which lead me to inquire about a facial. I was never approached by any one at the Center to try any service other than what I was scheduled. No pressure to purchase anything or directed to subscribe to any other service. How refreshing! I will not detail all of the services that I have used, but needless to say that I am most pleased with every visit. You can trust the professionals and enjoy the results. The staff is so professional and friendly. I enjoy being in the Center for my services. Dr. Bitter and the entire staff are wonderful! Everyone's always so kind and efficient taking care to remember discretion coupled with excellent quality. I can not imagine doing anything else for the ongoing pursuit of looking my absolute best. Kudos! read more

Epi Center MedSpa - Pre-EpiCenter MedSpa - Skin Care Near Me - San Francisco, California

See all

I requested a hydrafacial and was charged 30% more without explanation and they pretended they would do something and no one has called or refunded me. When the lady came in to work on me, she explained the "extras" like extra facial steps to charge me more. I said no thank you , it was expensive for what they're doing and I'd rather go to Korea or Los Angeles to get better stuff for a better price. Then she was doing my face for dermabrasion, and she asked if I wanted my neck and chest done. I said "sure." She hardly did anything on my neck and chest and I was charged 100 extra dollars at the end of the appointment. It went from $200 to $300+ for a facial. She never told me it was an extra charge for more coverage. I told the desk woman about it. She said she can't do anything and will talk to a manager about it. No manager has called me. I understand they're trying to fit in as many clients as possible for money but this seems like sleazy practice. I get facials at many different medical and hotel spas as I travel for work. It's not about money - it's about service. They should be clear without trying to skip in charges. There is a nice woman who works the phone who has been here 16 years though. read more

Had a great experience for my botox and filler appointment here! To start, staff is very welcoming and friendly and so was Natalie, my injector. I came in originally for restylane in my lips & masseter botox, came back for a check in and to top them off, and ended up doing my jaw, chin, and cheekbones for facial balancing. It looks so natural and I'm really happy with my results. I don't have a ton of experience with fillers but I will say, everywhere else I've gone, I looked like I got punched in the face for like 2 weeks and with Natalie, I didn't bruise at all on my lips or my face. Maybe it's because they take the time to let you numb before treating? I don't know. I highly reccomend. Best medspa I've been to for sure and I'm happy to have found them. read more

I went to get my very first photofacial here, and needless to say I will most definitely be back! I have very red cheeks, it runs in my family. The treatment was quick and easy, and afterwards my face is baby smooth and glassy. Not any downtime either, right after the treatment my face wasn't red, which I thought it might be. I would most definitely recommend this spa for treatments! read more

Had an amazing Ipl treatment with Inessa. she is very knowledgeable and amazing with all treatments! Epicenter med spa is the best for Ipl treatments read more

My skin looks so amazing after trying the perfect peel! The staff here are friendly, warm and passionate about what they do. I have traveled all over and been to medical spas in Arizona, Las Vegas, LA, Oakland and Oregon. I am beyond satisfied with the results I have experienced here and will be back very soon. I'm already scheduling my next appointment. My hyperpigmentation and PIH was so stubborn, but these peels have been pivotal in my skincare improving. I highly recommend working with Kelly if you get the chance! She made the process super easy for me and explained each step as she did the peel. Thank you to all staff and try them out especially if you're new to the medical spa or on the fence of trying a new place! read more

See all

I was nervous getting my first facial treatment. Ashley did a great job and she made me feel at ease. She told me I have oily-combination skin which makes total sense! I have previously thought my skin was just oily and I didn't need to moisturize as much. But my skin is actually dying for moisture and needs hydration and therefore over produces oil because of my lack of moisture and hydration especially around my T-zone. My pores feel so clean now. I can actually feel my face. My skin feels smooth and even. My skin tone is brighter and less red too. I highly recommend this treatment and I look forward to my next appointment. read more

Epi Center MedSpa - After my HydraFacial - Skin Care Near Me - San Francisco, California

I had hydra facial treatment done with Mel today. She was awesome, knowledgeable about what she does and gentle. This procedure was relaxing. I actually fell asleep. My skin feels refreshing and was glowing. I can't wait for my next schedule. Margaret was helpful. I didn't know that she's the CEO until I checked their website. read more

I've been an Epi center customer for a while and found Jasmine wonderful! She was caring, knowledgeable and overall amazing!! During all of my appointments she made sure I was comfortable, explained thoroughly about the treatments, suggested post care instructions and really made sure I was well taken care of. I highly recommend Jasmine for her services at Epi! read more

Beautiful medical spa with lots of skin services. Front desk not very friendly, but profesional. NP very friendly and profesional, I had a filler and Dysport and I'm hopping I will have the results I was looking for. read more

Complete scumbags!! I want to preface that I had sooo much to do on this day, with errands and appts., etc. And these scumbags held me hostage for almost 2 TWO hours!! After paperwork for some routine botox, I waited almost 30 minutes in another waiting room. There were plenty of employees wandering around with nonsense chitchat, and no one bothered to pop in to let me know this agony would end soon. Then I was led into another room to watch a video (??) that was sooo boring, I couldn't even watch it. Ps; if you have to play a lazy video; maybe you shouldn't. THEN they proceeded to give me about 25 consultations, and repeat the same thing over and over and over like I was an 8 year old idiot. Plus they talked sooo slow; again like I was an idiot. Then the pain continued with this arguing idiot with needle. These clowns have NO respect for your time, then I was charged extra for some lift I wanted. And now I have droopy lids and one eyebrow higher than the other. ?? Everytime I look in the mirror, I'm reminded how much you ruined my entire day, mood, face and schedule, and How much I hate you. Good Luck !! read more

If I could rate this place a zero, I would. First of all, you have to pay to park and it costs $13.00 for 1 hour in the building at 450 Sutter. The attendant told me $8.00 but when I left it was a different story. You can park a few block away but I think the fee would be the same price. Second of all, it took me an hour to drive here only to have the Esthetician tell me she does not use steam on the face. I've used steam to dilate my pores naturally for over 20 years with a enzyme softener so the sebum would come out super easy. Machines embed and clogs doors. I was only asking for a "little", like 2 minutes or even less. So, the Esthetician ruled and would not listen to the customer. I left and wasted 2 hours of my day on this place, drove in horrible traffic to San Francisco, CA. People know what works for their skin and for these "upidty" folks to think they are God to skin care should find another profession. I was horribly disappointed and I could've had much more success at a local neighborhood spa. read more

Epi Center MedSpa - Skin Care Near Me - San Francisco, California

Adding my hydra facial results as of 01.23 from the service done on 19th January. Scarring from extractions( which is still ok but then more breakouts as a result??? I was told it s best for acne prone skin. So it's suppose to break me out even more ?? read more

See all

No you do not need to wonder. People who look great don't just look this way. They have help. Epi Center is one such helper place. I came here because my GF recommended it. I've been coming back for several years now. I've seen many gorgeous women walking in and out of this place. I remembered when I first starting going, a very stylish man whom I've been friends with for some time said, "people like us take care of ourselves." I began to wonder what he meant by "people like us." I imagine it meant that we looked good and enjoyed looking good. I don't know why that comment stuck with me over the years. When I look at myself in the mirror and find imperfection, I came here for a small touch up. It is not permanent, it is not drastic, it's just small something. White wine is always chilled. Always dry fruit and nuts. Winter they serve red wine. Changing space to make you comfortable. Clean and efficient. No fuss. Not an inexpensive place to go but I imagine beauty is indeed priceless. I get my usual touch up, and purchase their products as well. It's my beauty regime's mothership. As my friend told me once, "people like us take care of ourselves." I call this place my personal maintenance station. Perfect location to boot. I always shop in Union Square after. So many cool boutique stores. And not to mention, Tiffany is nearby, so is A.C.T. Beauty, shopping and art. One stop shop for all. read more

Epi Center MedSpa - Waiting room - Skin Care Near Me - San Francisco, California

See all

I got a forma facial and it was unfortunately not the experience I expected. The technician was lovely, but seemed distracted - during the treatment she spent about 85% of the time on the right side of my face, then sped through the left side, leaving me with a completely uneven jaw/chin area. Nervous to correct the issue ahead of my wedding and cause more unevenness by returning, I've waited several months for the results to fade with no avail. I'll now be going to a different MD to correct. Wish I could give a better review as the staff was nice but the result was far from it. read more

Epi Center MedSpa - Skin Care Near Me - San Francisco, California

I wanted to go get my skin taken care of here, but I've been calling for 2 hours, and nobody is answering!!! I'm better off driving down to get my skincare done in Beverly Hills, at my usual place, than waiting for this terrible business to ever pick up their phone, when most reviews say they have subpar injectors. Wasted my time completely. Unprofessional and worst plastic surgeon customer service. 0/10 stars if I could, there's no way those positive reviews are real. read more

Jasmine is so awesome! All of the staff is really great but Jasmine is my nurse, and of course my favorite as she is who is the one who provides the services I go in for. I appreciate her insight and guidance as I'm trying to decide on things to do to achieve my goals and she does so in a way that you know she has your best interest in mind. read more

This review is to give you a detailed rundown of MicroNeedling at Epi Center. In a nutshell, **HIGHLY RECOMMENDED**. IF YOU HAVE ACNE SCARS, HYPERPIGMENTATION OR DARK SPOTS, then this is for you. If you're just looking for an overall brighter, more youthful complexion, then go for Microneedling!! First of all, what is Microneedling? (Not to worry, I didn't know at the time either). Now that I've had it done a couple of times, I think of it as a lightly, *semi-invasive* treatment. As the name indicates, this treatment involves a needle - in fact, a pen with that has needles in it - that lightly punctures your skin. The action helps to shed your old dead layer of skin, and invite a fresh, bright layer of skin to your face. I think it also helps build collagen, so your face will look full and plump (in a good way). Is it painful? No, I didn't think so. They numb your face with lidocane, and the action kinda feels like a massage on the face. With that being said, your face WILL be red for a couple of days, and it will feel tender for a few days at least. My face was swollen for about a week. WARNING: YOUR SKIN IS VERY RECEPTIVE AFTER THE TREATMENT SO STAY OUT OF THE SUN. Within a few days, your skin will start shedding. And within a week, what I experienced was AMAZING. SUPER BRIGHT, GLOWING, PLUMP AND FULL SKIN! THE BEST PART IS THAT DARK SPOTS AND HYPER-PIGMENTATION WERE SERIOUSLY FADED! It's like nothing else I'd tried before. Check out the before-and-after photos of the acne scars I've had on my face for years. And that's after one treatment! The last thing I need to talk about is SERVICE: Epi's service is always fantastic. Vanessa at the front desk will always offer a warm welcome, and Mel gives a FABULOUS micro-needling treatment. Net-Net: Your best investment you can make is YOURSELF. So don't think, just DO IT! Next up...Cold-sculpting :) read more

See all

This review is based on my most recent visit which was my first in close to 3 years seeing as though I had moved away . I have since returned to the Bay Area and was happy to get the ball back rolling at Epi Med Spa. Let me first start off by saying I would still recommend them for the services they offer . The nurses are pretty skilled in what they do . Being a returning client I felt like a new one . The staff has changed quite a bit since my last visit . The young lady at the checkin counter was very sweet however she wasn't very knowledgeable of things I had asked. She didn't even know the WiFi password for the guest . Secondly she was trying her best to multitask but things got away from her for a second upon check out . Granted someone stepped out for lunch but she just wasn't prepared to handle this . My appointment for micro-needling was at 115PM. I received a call the day prior asking if I could come at 1PM for numbing prior to my appointment . No problem . I arrive at 1PM to not be seen until 2PM ! At this point I'm super annoyed from the wait . I asked the young lady at the checkout desk how much longer until I was to be seen at about 1:50PM. She was pleasant, apologized, and explained there was some confusion in my appointment time. I'm taken back shortly after. Fast forward. My micro needling treatment went well . Until I'm told they were out of peptide mask that generally follow this type of treatment. It's pretty lifesaving when it comes to calming the skin. To not only not have any there was no alternative for such . Pretty disappointing . All and all like I said in the beginning I would still recommend them but a few things have failed me this time around since my previous visits . read more

I love my skin after my visit. I wanted a very minimal treatment, got it and am thrilled!! I got the exact results that I had hoped for. They were receptive and helpful. My friends are all excited for the same experience. Please let me know how to formally refer them. Btw Margaret Mitchell is a great resource at the spa, TY for everything I couldn't be happier with my results. read more

Since 2018, I have visited Epi Center MedSpa for Botox on my facial masseter muscle, Juvederm Extra on lips and nasolabial folds. Although I don't always get the same nurse to work with, but I have to shout out to the nurse, Kristine, who I had her inject Botox & Juv yesterday for me was an excellent and professional and careful nurse. She took her time explain what the best option and places to inject without rushing. She listens what my desires and needs are and filled them in with her professional suggestion. She helped me to save my budget by suggesting the proper amount of injection as sometimes I get a little greedy that I think the more injection, the better. Therefore I save $300 out of my budget. She separates the total amount of injection products into different needles to the same area so that the product can be distributed properly and balance. I don't have much high pain tolerance, and her skill did not make much pain to me. Overall, this is the most satisfying experience I have ever had with Epi and the nurse, Kristine. Please Epi Center MedSpa keep Kristine, don't let her go. read more