Intellectually Dishonest. I ordered the "First time Haircut, which is a $45 promotion." Arrived on…read moretime, checked in, presented with a beverage, sat down and waited. 15 minutes later, received a cancellation text, so I walk up to the desk and inquire. She checks it out and sorts it out with the stylist, and so I'm up and go to the chair. Stylist apologizes. And proceeds to tell me how she's had a bad day with first time haircuts, and had two "No Shows." And proceeds to tell she had feared I was the third... Perhaps they received a similar text while waiting in the lobby...
So I sit down, and she asks me a few questions related to medical history, diabetes? High blood pressure? Hemophiliac? And ask about allergies to lavender or other oils. I let her know I do not do CBD anything, and she says she will note it in my profile. She then proceeds to ask me about my hair and how I would like it. I provide feedback. And then gracefully proceeds to asks me what are we doing with your beard, so I provide feedback.
I get my haircut and my beard grooming completed. Upon the completion of this service, it is now time to pay. I walk up and she says, your total is $90 and how much would you like to tip? I respond, "haha, II got the "First Time Haircut" promotion, but the cancellation text might have affected the price." She lets me know, "yes we have you for the promotion first time haircut, and that usually runs $xxx. And you also got the first time beard promotion which is also $45 and usually runs, $xxx. And then the cashier chimes in, but you can switch to the membership for two services for $67/month, but you'll have to remember to cancel or you'll be automatically charged next month.
So at this point, I don't trust their business practices, because it appears they are being intellectually dishonest with the customers. A little bait and switch... With the first time customers who are unfamiliar with their cost structure. So I take my licks, pay the full price, tip the stylist $25 cash cause the time in the chair getting a haircut and beard worked well, so I tip well to let them know, you could've made a lot more in tips from me in the future, had you been honest with me.
I don't see myself going there again, unless I'm in a bind. Anyway, proceed with caution.
Honestly, I like the haircut. I like the beard trim. She did a great job. I probably would've left with a membership, but I don't do business with companies/staff I can't trust.
