The five stars is for Brad, who runs the Charlotte showroom and makes occasional appearances at their other sites. He is trustworthy, knowledgeable and passionate about about style in general and tailoring in particular, and is endlessly patient when working with customers to pick out a fabric and all the details that go into a garment. Most importantly, Brad asks a lot of questions about your lifestyle, job, events in your day to day life, and the state of your current wardrobe, in order to help you put together something that looks great, will never go out of fashion, and which you will happily wear until it disintegrates.
From a technical standpoint, he has a great eye for sizing up a person's body and setting a garment's measurements to flatter the good while reducing the bad. This includes things like jacket length, lapel width, pants rise, etc., all of which can work to make a person look just a little bit more like Michelangelo's David. He'll generally discourage anything overly fashionable or gaudy, like sad skinny lapels, giant peak lapels, too-skinny jacket, contrast color buttonholes, things like that.
Made-to-measure clothes can be great or can go sideways quickly, necessitating a remake, and which way things go depends entirely on the person you're working with. I can say with great confidence that Brad will get you where you want to go.
Beyond the person, the rest of the Enzo operation is quite solid. They have access to the usual lineup of fabrics popular in the custom suit universe (VBC, Zegna, Scabal, Holland and Sherry, Loro Piana, Solbiati) as well as a selection of their house fabrics, and are pretty good at turning them into a well-constructed suit that you will enjoy for a long time. You have more fabric options and slightly more design choices than the custom programs that tailor shops and department stores host using the usual cast of suitmakers (Hickey Freeman, Samuelsohn, etc.), and they definitely blow your average online custom suit guys out of the water. They claim not to have a "house style" but their templates and fabric selection lean more Italian: the jackets are generally cut quite slim, with soft casual shoulders and lightweight canvas. You can ask for a highly structured, very militaristic English garment, and they'll make a brave effort at it, but the results have been a bit inconsistent for me.
Some extra details:
For new users, the garment usually fits pretty well straight away, but if necessary they have in-house tailoring to dial it in for you for free. Existing users can theoretically place orders remotely but in my experience that did not work all that well; an in-person visit to the showroom so that Brad can see how an existing Enzo garment fits on you is the best way to ensure your next order comes out nicely. Their prices are very competitive, supposedly on account of them also being a fabric merchant that can buy massive amounts of materials at a time; whatever their magic is, it works out for us. read more