To Whom It May Concern,…read more I would like to take a moment to recognize the outstanding customer service I received during my visit today to your Enterprise location at 3318 S. La Cienega Blvd in Baldwin Hills. Both Briana McClean and Rubi provided exceptional service. Briana in particular went above and beyond to ensure that everything was handled professionally and efficiently. Her attention to detail, professionalism, and willingness to assist truly stood out. As a frequent renter from this location, I can honestly say the level of service has remained consistently excellent, and that kind of reliability deserves to be recognized. Experiences like this are the reason I continue to return to this location. Please extend my sincere appreciation to Briana and Rubi for their professionalism and dedication to great customer service. Thank you again. Sincerely, James K. McMichael Private Security LA Worldwide

I am writing this review only because of Zayra. The only…read morereason I continue to rent with Enterprise month after month is the above and beyond treatment I receive from her. They moved her from the other location on La Cienega and I go out of my way to drive to this location just for her. She is truly one of a kind. I am very disappointed that they switched her out. The new guy that is working at the other location does not have the customer service skills that she does. I will only continue to work with Enterprise through her.

Thanks to RR AUTOCLUB and their help when needed for making renting a vehicle easy and convenient…read more Every time I'm in LA and need a car they always pull through. Recently rented out an Audi s5 and they brought it right to my door not having to haggle and catch a ride to a rental location. Will definitely book with them again. Shoutout to Juan for making it happen.

Highly recommend! I rented a Mercedez GLE for family members visiting last week. The company…read moredelivered the car to LAX upon their arrival. They also allowed them to drop the car back at LAX for their departure. They were on time and made it so smooth and hassle free. The car was clean and well maintained. I will definitely be using them again in the future.

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

I received outstanding service today from Celina Lando at Enterprise, located at 3318 S. La Cienega…read morein Baldwin Hills. Although a vehicle was not immediately available, she went above and beyond to secure one for me. Celina also noticed the vehicle wasn't as tidy as it should have been and personally made sure it was spotless before I left. Her attention to detail and commitment to customer satisfaction truly stood out. The customer service was exemplary--consistent with the great experiences I've had at this location. Thank you again, Celina, for your professionalism and dedication. -- James K. McMichael Private Security LA Worldwide

World class car rental company amd many thanks to both Colin and Leon for all your help. You guys…read moresaved the day!!!

From THE start everything went smooth. ALL employees that helped me were fantastic. Thank you all…read more I'll be back in the future.

Absolutely unacceptable…read more My husband and I rented a vehicle from Enterprise Rent-A-Car in October 2025 for $243.02, paid with our debit card. Months later, Enterprise charged our card twice for the same rental once in December and again in January 2026 without authorization. I have contacted the manager multiple times by phone and email and have received no response, no refund, and no resolution. These charges were taken directly from our bank account and caused real financial disruption. The lack of accountability and customer service is unacceptable. No business should be allowed to repeatedly charge a customer's debit card months after a rental ends. This was a stressful and completely avoidable experience. I will never rent from Enterprise again and strongly advise others to monitor their bank statements closely.

Despite of wait time, Rating goes to Francisco. If it wasn't for Francisco, it would have been a…read moredisaster on my way out here from hundred miles away. He listened, understood, empathized, and solved. I am not a yelper but definitely one I would go out of my way to show as he did so himself professionally and assisted me. We need more people like Francisco. Thank you sir.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

The staff at California Rentals are a class act. From start to finish I felt that they were…read moredetermined to make sure my rental would run smooth. I had called a few other companies in the Los Angeles area for a Freezer Truck, I was new with this type of rental and Miranda was the first to help with the availability of the vehicle. I have to say, the other companies I contacted (Not California Rental) left me uneasy that I may not really have a rental waiting for me, they were just a bit shady. The crew and California Rental company are on point, it didn't matter who I spoke to everyone took care me, like it was their own company. It's how I feel about by staff at Creative Indulgence, we are all here to take care of the customer to create a longer lasting relationship time and time AGAIN. Everyone was very informative and even after I rented the vehicle and had questions, they helped with every detail and solution to make it work out for us. It helped to get our very special Popsicles to their location, Frozen and ready to eat for the special event for our client. It has been so hot out, we were afraid they would not make it the normal way of getting them delivered. It should be normal to expect great service wherever you go, but it's not. So when a company like theirs makes an effort and beyond, they should be recognized and the owners or company should be proud to have a staff that truly cares. Thanks again Clifford, Christian, Miranda and we can't forget about Frank, you all are amazing. We will be back often. Thanks again for an outstanding experience with this rental.

I always recommend this place to my commercial production coordinators and PMs. I pick up here a…read morefew times a month. Good people.

Herbert was great! Awesome customer service, he was so patient when waiting for us to find our…read moreinsurance info. Our SUV was brand new and lovely. Great value, almost half of what other companies quoted us.

they will automatically add the full insurance and roadside …read more Watch out everyone here are thieves I ended up paying 330$ I was quoted $78 when I booked my 3 days rent. That's $250 extra for 3 days they will talk to nicely and with full or lies once you are asked To make 10's of initials they would disappear . And come back afterwards you sign And your done avoid this fraud company at any cost

Robin who's was assuring this location was amazing! Exceptional customer service. And extremely…read moreattentive. In today's climate customer service has truly been removed but not this Hertz location. Robin Thanks for caring!

Avoid this location if you can I had a concerning experience renting from this Hertz location and…read morenever had issues with other locations such as at airports. During pickup, the employee took my credit card and asked for my billing ZIP code even though I still had to insert the card into the machine, which felt unusual. That same evening, my card was hit with multiple fraudulent charges and had to be canceled--while I can't prove the source, the timing was alarming since I rarely use this card physically. The car itself wasn't great either, with visible dirt and pet hair left on the passenger seat. One of the employees also claimed there was new damage but their "system" didn't flag it so why even bring it up. Lastly, they barely have any car options. Don't rent here, just choose a more reputable location or another brand.