Last year, I went on an extensive search to find the best company to pressure wash my beautiful all white brick 5000 square feet home based on the following factors: Reliability, quality workmanship, integrity, and customer service. Based on reviewing customer feedback and talking with your Operations Account Manager, Betty Beard, I thought I made the best decision by selecting Envirowash.
They were given several tasks, which included gutter cleaning, pressure washing the home and driveway, and rust removal. Unfortunately, during the process, permanent stains were caused on my home. At the time, Betty and I mutually agreed that these stains were not visually appealing. Numerous trips were made back to my home to try to correct these stains after the initial pressure washing and application of chemicals by their company.
Ultimately, after realizing their predicament, they provided alternate reasoning for the nature of these stains and left without ever resolving the issue. At that time, Betty promised a complimentary driveway cleaning with no imposed time limitation likely as a means to provide closure to the damage they caused to my home.
Briefly after their service, I consulted several licensed pressure washing companies concerning the cause of the permanent stains on the side of the house as a result of the chemicals used by Envirowash. Unfortunately, I invested more time and money and documented the guidance of a company well respected in our area as they applied another chemical over the stains. This noticeably improved (but did not completely remove) its visual appearance.
I contacted Betty a couple weeks ago requesting the complimentary driveway cleaning from last year's service. Well, her story has now changed as she falsely states that the driveway was washed down numerous times which never occurred either before or after she agreed to this complimentary service.
At that stage, I reached my limit, and directly contacted their company president, James Herbert, and forwarded all the factual documentation that showed the permanent damage and false promises so as to bring awareness of the actions from the people who claim to represent the best interests of their company.
I am extremely disappointed by the reliability, quality workmanship, customer service, and most importantly, integrity, of their company. Despite the permanent stains caused by their company to my home, I opted against taking legal action and instead invested my own vice their company time and money to continue trying to resolve these issues. Hence, rather than continuing to ask for a minor driveway cleaning service after all the money I've already provided to their company, I thought it made more sense to publicize my experience so that others can benefit from my experience.
When a company performs a service and it executes successfully, then everything is good. However, when it does not execute successfully, a company should ATLEAST stand behind a promised complimentary service as a means to rectify their mistakes. In this light, I strongly encourage anyone looking for a pressure washing company to look elsewhere. read more