We had a small amount of water dripping from our basement window on 8/2020. Mike came in and said I needed to have a trench put in from the window to the back corner of the home and have a sump pump put in to eliminate any future problems. $2,700 dollars later he completed the project and went on his way. We monitored the basement very carefully and saw that no water was dripping in anymore and so the sump pump never went on. Today, 11/2024 we are in the process of a home sale and the buyers inspection company told us that the sump pump was broken and needed to be fixed or replaced before we could sell. I called Mike at Enviropro several times and got no answer. I finally drove 30 minutes to his office address which is actually his house and he came to the door. I explained my situation and showed him my receipt. I told him the home inspector tried it and stated that it looked like the sump pump had never been used, but would not go on when he tested it. This is coming from an unbiased home inspector hired by the people buying our house.
Mike said that he was glad that I came to him before going to a plumber, because he stated "HE WOULD MAKE IT RIGHT". He came the next day and came right in, trying the pump and seeing the the inspector was correct. A pump put in by Enviropro and never used, was broken and not working. It was probably flawed from the beginning.
Without any discussion Mike went to his truck and got a brand new replacement. I thanked him and asked for a receipt or a statement showing it was replaced to give to the buyers of our house. He completed a receipt and then told me that will be $ 397.50.
I WAS STUNNED. I said you never discussed any money when I went to your house, nor did you mention any payment before installing at my house. You acted like it was a bad part and in your words "YOU WOULD MAKE IT RIGHT". I then asked if we could come to a negotiated price and he said no, I need to be paid now. I was very upset at the way he conducted his business and how he misled me until he completed the job, but I paid him the entire amount and asked him to leave my house. He could have been more forthright and then I could have decided whether or not I wanted to use him or get a better price from another company. He acted all along as if he would back up his work and again his words "MAKE IT RIGHT". He is a scam artist and should not be trusted. I thought he would back up his work and honor his word, but instead I got taken by con man. Think long and hard before hiring this company, because you never know what the final result or bill will be until they actually complete the job. read more
