This store has given me the worst shopping experience EVER !!!
The clothes are nice! Its one of my local stores and I have spend thousands in this store, sadly the service I experienced on my last visit was nothing short of horrendous!!!
A simple exchange was all I requested and was granted. The item had been purchased the day before, never worn, tags attached, The sales person, who first agreed to the exchange bizarrely changed her mind. What followed was some sort of emotional meltdown! Her outburst was completely unwarranted raised her voice, bullied, abused & seriously mistreated me! She assured me Entity Balgowlah was a sales store only and most certainly do not need repeat customers.
R U KIDDING ME! Its not like the clothes are sold off at $20, I doubt you would find anything in this store under $100
Truth is her behaviour was erratic & scary I left upset and extremely dissatisfied!
I wrote a letter of complaint to the owner, with the retail market in such trouble I assumed she would like the opportunity to apologise and remedy the matter, but to my horror she could not care less. I guess the shop assistant was right!!!
So I have voted with my feet - they will never see me again - nor any of my friends! The good news is I now shop for the same labels on eBay and get better service at far cheaper prices - so fellow shoppers BEWARE and shop at your own risk! read more