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    Enterprise Rent-A-Car

    4.0 (8 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 1 month ago

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    2 years ago

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    3 years ago

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    6 years ago

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    2 years ago

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    Hertz RentACar

    Hertz RentACar

    1.9
    (7 reviews)
    11.7 mi

    My second review of a Hertz in Florida is also bad. This…read morelocation gets bad marks from me because after an online reservation for a van, they called us to say they can't provide that. Not a huge deal, but when my wife began discussing our need for better than 5 seat capacity, the guy got annoyed and condescending with her. My wife is a highly experienced traveler as well as a seasoned conference planning manager. Trust me on this.. that guy was needlessly a jerk and out of his league to boot. Ironically we had the same outcome as previous reviewer here: went down the road to Enterprise whose manager Melissa was a consummate professional and ensured our experience was 100% good from start to finish. Hertz, I used to like you. What gives; don't you do customer service training any more? Or spot checks?

    This Hertz location is inside Autonation Ford of Brooksville. Hertz is located inside the…read moredealership in a back hallway only accessible through the front lobby. This location doesn't have a drop box and the dealership closes off it's lot at night with a gate. I booked a mid size car for six days (Wed-Tues) via AAA's website for $120 with tax. Hertz gave me a higher rate when selecting AAA rates through their website. When I arrived to pick up my car, the clerk asked if I wanted to upgrade to a premium car for an additional cost. He tried to get me to sign up for protection coverage and tried to put me in the least fuel efficient vehicle in the mid size class. I added another AAA driver for free and selected Hertz add gas when I returned for $28 w/ 10% off the current gas price. I asked for a Chevy Cruze which the employee acted like he wasn't sure if he had one or not but he found the keys for a white 2020 model. The car drove great and was excellent on gas with 31/48 MPG. The Cruze had untinted windows with remote start and Android Auto for GPS. I booked the car until 7:30 A.M. the following morning after I returned from my trip. I thought I could drop the car off over night but with this Hertz being inside Ford I couldn't. They have a gate blocking access to the dealership after 8 P.M. and Hertz closes at 5 PM Ford won't accept Hertz's rental car keys but allowed me to park the Cruze outside before they closed. Hertz doesn't have a lock box at this location so I brought the keys back the following morning. (I couldn't find someone to follow me to Hertz in the morning so this was my only option). When I tried to reach Hertz by phone with questions about returning the Cruze they didn't answer because they're phones were down. I had to leave a message with Ford for them to return my call. Hertz told me to return the car with little gas since I requested they fuel the cruze. $28 to fuel the Cruze equates to no fuel in the car at all. When the gas light goes off at 50 miles to E I was able to fill up for $24 at $2.49 a gallon. I returned the Cruze with 37 miles to E and the employee said the car was running on fumes. Overall, the car was great but our experience with Hertz wasn't. However, the price I paid was far below anyother rentals in the area.

    Enterprise Rent-A-Car - carrental - Updated August 2026

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