Online they allow you to reserve a vehicle. When you get to the counter they say they do not have…read morethat vehicle. Now I'm stuck waiting because they do now what they have and don't have.

Reserved a car for 2pm. Arrived to find they wouldn't rent a car until after all flights arrived at…read more11pm. Called reservation number for next 7 hours, and was told multiple times plenty of cars were available. Went back twice more, only to be turned away. What online and corporate says are available does not match local inventory, there is no local phone or way to call ahead and verify inventory. Wasted 5 hours of travel and time, now have to find a hotel and try tomorrow.

Rented from this location for over 15 years and it has been a smooth process every time and the…read moredesk clerks are very pleasant and knowledgable. See ya soon!

South Bend, Indiana. Do not use this company in South Bend(!!! The "manager she called herself) was…read moreextremly rude and disrespectful. When we had a problem she put her hand up in the air (like to our face), and walked in the back room. She never came out of the back room for any type of customer service. Disgusting and unprofessional. Needless to say we rented from another company and were given GREAT customer service. In addition, we have tried to rent from Alamo in South Bend on two different occasions. Both times we paid for a luxury car and there was never one "available". They did not even offer to lower the price. Do not bother!

Great customer service They were very patient with me while…read moreI was freaking out and got the job done still while working with me.

Quick, easy, and reliable. Great service overall, and Grace was friendly and helpful!read more

This was a terrible experience!! First they DOUBLED the rate I had been quoted and reserved. As you…read morecan imagine, arriving at the beginning of a trip, in a city I didn't know, at night, with my young children, and finding myself potentially stranded was extremely stressful! One of the options that was suggested, and I elected to add was the iPass EZpass toll pass... which never worked, including some toll gates that would not open without reading a pass. Stopping at a 2nd and 3rd location to resolve this was useless. NEVER using Dollar again!!!

What a joke!! I made a reservation at this place earlier in the week because I was traveling for…read morethe weekend. When I got there I was told I needed to have mail with me in order to rent the car!? Mind you I checked the policy online and called twice to make sure I'd have everything I needed to complete the rental. Apparently this franchise can add whatever they want to the policy that's already in place. Sounds like an excuse for discrimination to me. Besides who carries mail with them when they travel!?! A completely absurd place. Save yourself the trouble.

Associate was amazing in educating me on the protection products to cover the rental.read more

We always use Enterprise and quite often. Our local branch has the nicest people who go out of…read moretheir way to be helpful. I never even consider using anyone else.

First time renting from this location. They didn't have any vehicles available initially when I…read moreneeded one. One became available in the afternoon. The car was in poor condition. Dents and scratches everywhere. They said I could bring it back in the AM for a different vehicle. I did the walk around and pointed out the dents I could see. I drove to my office, then my house where the car was parked in a garage. When I returned the vehicle the next morning, they said there is a new dent that wasn't previously documented and it is now my responsibility to get it fixed. I would not rent from them as this clearly was just a way to get the vehicle fixed on my dime.

I do rent through this location often but today was disappointing. I have used the same I.D and…read moredebit card for the past 8 months of renting with no changes or complications. Today when I went in I was told I would need two pieces of mail verifying my address on my I.D. with one having to be a utility bill because I was using a debit card. I did ask if the process was new because I haven't had to do that and don't have mail with me. I was told by a gentleman there that it looks like a previous address was in the system and the verification was never done for my stated address on my I.D...and was told that someone from the location called and left me a voicemail 2 days prior saying I needed to bring two forms to verify my address. I have no voicemail from them and if I knew the number they called with I would had looked to see if they called too. The thing that had me so confused was I have always used the same information each time I've booked previously. This literally has to be my 4th time if not more renting from them in 8 months as I said. So now I'm searching and pulling up verifications kind of having a panic attack because I'm on a time frame for a trip. The ways to verify my address was through a paystub, insurance declaration, utility bill, etc. and one of the verifications has to be a utility bill because I'm using a debit card. I show them one verification and I ask to make sure I had to have a utility bill because I live with my mom and not sure if my name is listed on any utilities but I was hoping possibly the electric because I do pay that as part of my contribute. When looking at a recent bill I could not find my name on the statements so I call my mom and she says she doesn't have me listed on any utilities. So I ask again if it had to be a utility bill and I'm told yes or I would have to use a credit card. That's as far as they went to help. I am only upset about this because it was cut and dry and I felt blindsided at the time of my pick up. I was left to leave with no rental, no accommodation. I took it upon myself to call the customer service line to see if I could get help because I did not want to cancel my trip for something like this. The customer service agent was very understanding and read off options that I could verify my address and reached out to the district manager to see if they could get in contact with the location manager for me to be able to use another form of verification. I knew the chance with that all happening on a Friday with the location closing in a hour and a half was slim but really tried to stay hopeful because I planned for my trip and really wanted to go. I have rented here for a while always brought their vehicles back in one piece with no issues, always paid for their insurance to make sure the rental was fully protected to their standards, and recommended the company to others. Unfortunately, I never received a call back tonight and although I am appreciative of the agent I did want to state this compliant because of how inconvenient it was. I had so many other options with my name and address attached to it and it came down to a utility bill of a home I don't own or "rent". A very disappointing evening :/

Went to three different locations of theirs after looking at what was available online for a…read morevehicle to purchase for my girlfriend. The people were nice but slow. I had to wait for 20 minutes for the single person at the counter to process someone who was already there when I arrived. 70% of the cars I was interested in were any of the following: not detailed yet so not able to be looked at, out as a rental so unavailable to be looked at, at a different location being outsourced to different mechanics, unwilling to negotiate price on egregiously overpriced vehicles with an inordinate amount of miles and poor conditions. As I stated previously, everyone I interacted with were friendly and created a comfortable atmosphere. With that said the process was, at best, inefficient/inconvenient and, at worse, deliberately tedious or just plain laziness. I like the dealers but would not recommend due to the headache of it all.

called (318 dixie south bend IN) interested in a used car they have listed for sale. would have…read morebought over the phone today except for 1 thing. the rude bitchy whiny woman who answered the phone. somebody get her a tissue before she starts crying ha. no wonder this popular vehicle has been listed for over 90 days online and remains unsold lol

Never ever use this car rental! I picked up the car at Budget rental (which I've had trouble with…read morethem before) the front desk person was rude, got no paperwork got the keys got my luggage and I realized they did not tell me where the car was, it was 20 degrees out and sleet. I tried to use the alarm on the car, it did not work. I walked back inside and they were gone! There was noone there in that airport to help me. After another hour I found the car. It was not prechecked. Did not have a full tank of gas, lights started coming up on the dash, low tires, needed an oil change ect. I called the corporate office to complain and they said they would give me three days free, fine. Sent me an email stating 3 free days. The bill just came on my credit card its for the full amount! When I called now they say the 3 days is for my next car rental! This just uncalled for! I will never use this company again! And I would suggest you do the same!

I work for a business that uses so many rental cars that *most* of the rental companies we work…read morewith will come to us to pick up the cars. Not Budget. So as I pulled into work, I was asked if I'd help return two cars. Said yes, got off my motorcycle and jumped right into the rental - leaving my brand new helmet in the back seat. We returned the cars at Budget and left. Back at work 35 min later I discovered my mistake. I'd left my helmet in the car. I returned immediately to Budget. But can you guess? The helmet was no longer in the car. The car had been moved to be washed. Of course, NO ONE ever saw the helmet - perhaps I'd left it somewhere else! Three people touched the car in the hour that I'd left it with Budget. One of them is a thief. I'd advise you to look to ANY of the other car rental companies there at the airport. Can you guess which one my business doesn't use anymore? All they had to do was say, "Yes! We found that helmet." Huge financial mistake.