I received an email from customer service which stated, " ... situations can sometimes develop that…read moreprevent us from honoring a reservation." My response, "... it is unacceptable that any of your customers would be stranded without a vehicle, which is what occurred in my situation." We have our phone numbers listed on the reservation and a simple phone call should be made so that we can make other arraignments.

Please do not call this phone number. It's private cell phone number. Hertz mistakenly put my…read morenumber on their website and REFUSES to help me remove it.

The counter customer service sucks and I was given a dirty car, with no washer fluid, and with…read morebrake issues. The location is convenient and I've rented here for years, but there is not much consistency or efficiency in how things are done. The people that have taken me out to the car and taken payment are usually great-unless it's the counter person-but other than that I've seen the level of service consistently go down. I recommend you go to a different location or pack your patience. They seem to have a revolving door of employees too, which may be a part of the problem.

The cars are poorly maintained. I needed to rent from them for about a month to get back and forth…read moreto work. The front end of the car was out-of-line, battery light came on, engine light came on, and there was no window washing fluid. I paid over $300 a week for clown size car. They were willing to give me an upgrade, but for an additional $15 per day. I made a major complaint. Branch Manager, Kellyn Sebastian resolved my complaint.

For Our Transport Between Kennesaw GA & The Atlanta Airport: Touch of Class 1st Choice Every Time!…read more Russell Moore is On Top of Our On Time, Early, or Late Flight Schedule. He's Always on Schedule (Even a bit Early) Comfortable and Clean Ride! Such a Southern Gentleman! Oh, Love the Cold Bottle of Water after a Long Flight into Atlanta & a Wrestling Match in Baggage!

Great service and a amazing, kind driver. Great communication and reasonably priced. Would highly…read morerecommend.

If I could give this company a negative review I would. My daughter is having my granddaughter's…read moreparty and they were supposed to be here by 1, yet by 3:00pm We had NO CALL, NO TEXT, NO EMAIL. They claim they couldn't find the address and called multiple times, yet in the contract was my number AND MY WIFES. My wife never had a phone call they couldn't find the address. After going round and round for over 20 minutes and then saying we will be charged a re-delivery fee, MAGICALLY ENOUGH THEY FOUND MY DAUGHTER's Address. Not to mention, my daughter had been calling the company at the number listed on the contract 972-292-8807 which isn't in service, YET LISTED ON THEIR CONTRACT. They claim they use google maps yet they admitted they use iPhones and it never occurred to use their map app? Great way to snake an additional $35. ZERO CUSTOMER SERVICE, ZERO ACCOUNTABILITY, ARGUMENTATIVE. Nope. Never again.

This is such a nice family company! on time and very friendly. We will definitely use againread more