Gave me a great last minute deal. I needed a vehicle to go to my cousins graduation as I don't think my POS car would've made it. She was in school for 11 years and we couldn't miss it. Glad this location was able to help me out! read more

From my first encounter and to my second encounter the service was terrible. They forgot to show up for the first drop off and finally got there 11/2 hours later mind you I had an appointment for 8am , today another appointment for 9 am to the same body shop "10 minutes " away and surprise surprise AGAIN, no enterprise .. so body shop calls them at 9 and they tell him they're en route, 9:20 no car I call this time and told once again the car in en route he says he sorry but it will be there. So at 940 I call again ask for supervisor and she informs me they were short on rentals says she is sorry but didn't someone call and notify me! Are you kidding me, I just talked with someone who said the car was on its way!!! Very very unprofessional and I will not be using their service ever again! Very dissatisfied x customer read more

I had the worst experience ever here, to the point where I feel as though I will be done with Enterprise all together now. So yesterday I rented out the white GMC Yukon. So upon pick up, I was informed that Enterprise is yet again raising their security deposit amount to $400 PLUS the cost of the rental. Which is just ridiculous. I been using Enterprise for awhile and apparently in January or February of this year, they already raised the security deposit from $200 to $300, and now come Monday it will be $400. This will make it extremely difficult for those less fortunate people that are on a budget but need a rental vehicle to even rent. It's just sad. Next, the staff and I go out to the Yukon to do the walk around, the outside of the truck is extremely dirty, the windshield had a bunch of crap on it, which definitely made it hard for me to see driving during the night, because the windshield cleaner and wipers couldn't clean the crap off, and the trunk also not even vacuumed out it seemed. Anyway, she gets into the Yukon, I guess to check the mileage, plus gas range and lets the driver door swing open! My BRAND NEW, LEASED car was parked right next to it. Not parked over the line or anything. The Yukon door flys opens and hits my car leaving a huge white mark on the passenger side of my vehicle. Now she did get some kinda compound and get most of everything off, but still was left a small white mark, that will bother me for the remainder of my lease, and a small dent also! Finally, now onto the rental of the Yukon. After getting the vehicle and taking off, immediately I noticed the suv shifts so hard. A 2020 suv with under 40,000 shouldn't be shifting like that. Weather its a v6 or v8, a pretty new suv as itself, should shift smooth enough where you barely even know the thing is shifting, but NOPE that was not the case at all. The suv also makes tons of noise while driving along the highway, with its terrible, hard shifting. The suv just wasn't a smooth ride at all. After getting on the turnpike, all these warning lights or reminders come on, about service front camera, something about the forward collision being off, and service tire monitor system. Mind you this is a $200 a day suv, and after the protection comes out to $250.75 a day. The experience I had just wasn't worth it at all. I usually never take a rental car back early because you don't get any money back for the early hours you return and I would have loved to keep it another day, but today I just wanted to get it back to them ASAP, because it obviously wasn't test driven or properly serviced before renting out, which is unfortunate. So I returned the vehicle as soon as I woke up. In my conclusion, I just hope to not have to deal with Enterprise anymore. This location and the Burlington location used to be the best ones in my opinion, but after this terrible rental experience here, and now that the Burlington location seemed to have hired new, young people, that aren't that professional at all, basically leaves me to cut ties with Enterprise all together. Unfortunately the guy I did my return with didn't even ask how my experience was or how the suv even driven. read more

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I've rented many cars. Some places are better than others. The staff at the Lumberton branch was outstanding, and I don't use that word often. The staff answered my questions, helped me with the changes in my reservation, oriented me to my rental, but above all were simply polite to me. This branch will definitely see me again!! read more

From pick up to drop off a wonderful experience! They came to get me then dropped me back off after I returned the car. Friendly, professional staff made my rental a breeze! Would highly recommend to anyone in the area or visiting the area in need of a car read more

Thank you so much, Jared and the entire staff at Enterprise in Mt. Holly. From pick up to drop off, and all the numerous extensions in between, always a smile, always the positive during these past two debacle filled months I've been without my vehicle. Refreshingly outstanding customer service! I will absolutely be a return customer and highly recommend you. Thank you, again! (...and that Audi!) read more

Very helpful and understanding staff. Had to rent a vehicle for the day while my car was being repaired. When returning the vehicle got into a fender bender and the staff was quick to help. Always take the $25 insurance. Its huge! Ask for Erik. He was a great help! read more

Convenient location but we have switched cars twice and both reeked of cigarettes!!!!!!! Please do a better job of cleaning the cars or make them non-smoking! read more

The car was not available for pick up and when they said was available the second time, STILL Not available. We waited for more than 2 hours after for the rental. read more

This location has always been very professional and helpful to me. Someone was late in returning a vehicle to them so my car was not ready at the scheduled time but they took care of most of the necessary items and they later delivered the vehicle to my home. read more

Avoid this Enterprise location at all costs! It's bad enough that Enterprise changed their rental guidelines several years ago to force you to deposit a minimum of $400 to rent a car. I had the displeasure, unfortunately, of having the worst retail/business experience of my life when I returned a rental to this location and, after inspection, they claimed around $4000(!!!!) in damage! What they saw as that amount of damage?: two shallow dimples on the roof, probably as result of hail and heavy rain from the night before. I always thought it was in spite for not taking their flimsy damage waiver that passes for insurance. Of course, they kept that $400 deposit on top of it all. Done with them, forever. read more

Make sure you get everything said to you in writing! They are good for quoting one thing and charging you another. And forget about asking them to return a phone call. I had/have a dispute with them about insurance charges from Monday - today is Thursday and nobody has bothered calling me back yet. A stop payment will take care of that problem!!! read more