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Enterprise Rent-A-Car

3.2 (52 reviews)
Closed 9:00 am - 1:00 pm
Updated 2 weeks ago

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Fender problem.
Zulema R.

I rented this car in Taylor. I drove about 400 miles at the posted speed of 75mph most of the way to Lubbock. I can't tell you how shocked I was to see the fender like this. I pushed it back in the first time but at the next stop it was already out again. The rep in Taylor told me I would be okay because it was only a little lose. By the time I got to Lubbock, it looked like this. Can you imagine at the velocity I was driving - if it had ripped off and hit my windshield and caused me to have an accident or worse yet a family driving next to me or behind me? I showed up at 5:42pm on Friday at the Enterprise on Spur 327. They closed at 5:30pm. Luckily a young man named Josh was still tying up loose ends before leaving for the day. I asked if I could trade it for another because I just did not feel safe. I was traveling back and forth from Crosbyton to Lubbock 2-3 times a day and I was afraid it was going to cause an accident. He said he would help me and he did. He found something comparable and we switched cars. I just want to commend him for his help. I mean, it was after hours and he probably wanted to go home too. He smiled and was kind through it all. Staying to go above and beyond. He could've told me to come back tomorrow but he was empathetic and I am thankful and grateful! Thank you Josh I give you 5 stars and not just plain old stars but shooting stars! You nailed it!

Charlene T.

Conveniently located just 3 minutes away from Maaco where my daughters car was being repaired. I called ahead to confirm they would rent to a 19 year old since they were the insurance companies to preferred company. They do, as long as they are on a fully comprehensive insurance policy. The manager was professional and knowledgeable and made my reservation for me. When we arrived, the manager remembered speaking to me on the phone a few hours prior and had my daughters reservation ready to go. I wanted her to take charge and learn how to perform this life function, so I sat back and observed her handle her business. What I especially appreciated was how the manager went outside with her and taught her what sort of damage to look for and note prior to accepting the rental. He even took it upon himself to switch her into a better, upgraded car without us even having to ask because he felt the first one was inadequate. The whole process made an otherwise stressful and hectic day easier for us thanks to both Enterprise and Maaco! My daughter had no issues returning the vehicle and getting her $50 deposit returned and having the insurance company take care of payment.

The lug nuts were partially stripped and wouldn't come off.

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11 months ago

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11 months ago

Super fast service, very well prepared, professional and friendly. The car was ready and very clean. Turn in was quick and simple.

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2 years ago

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2 years ago

Warren and Josh were so helpful and kind...great customer service. I would recommend and will use again.

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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3 years ago

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5 years ago

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3 years ago

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4 years ago

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4 years ago

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3 years ago

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4 years ago

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12 years ago

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4 years ago

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4 years ago

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8 years ago

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11 years ago

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10 years ago

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6 years ago

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7 years ago

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8 years ago

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9 years ago

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7 years ago

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10 years ago

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10 years ago

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6 years ago

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11 years ago

The staff were friendly. When I returned the vehicle they were very fast and efficient. Overall, I received good customer service!

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8 years ago

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11 years ago

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11 years ago

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10 years ago

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11 years ago

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10 years ago

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Enterprise R.

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10 years ago

Have rented from them twice in the last 3 months. Each time great vehicles, fair prices, and pleasant/efficient staff. Will use them again.

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10 years ago

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10 years ago

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10 years ago

The staff was GREAT . The car not so much. The needle on the speedometer was so dark I could not tell how fast I was going.

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

Luckily a young man named Josh was still tying up loose ends before leaving for the day.

Mentioned in 3 reviews

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Enterprise Rent-A-Car - carrental - Updated May 2026

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