We returned the vehicle with a full tank and they charged us $16.99 full charge for not providing a receipt. We provided a photo of the full tank gage but they required a paper receipt. Stupid!! I will never rent from Avis again! read more

I'm at the airport location and ran into some issues with getting the car that was reserved online. Steve was the only person working the counter but still was able to resolve my issues while still assisting other customers. Steve went above and beyond to get me the car that I needed and I am extremely thankful for that. read more

Not the most friendly helpful person working at this time today Made reservations through American Express travel and treated like you're not a preferred member no upgrades offered as American Express platinum offers. So if your booking through your platinum benefits don't do it Use on of the other options Yes all your spots are full of cars so you have e options Avis You are just not customer friendly I had to change return time to 3pm and 160.00 to change the time up charge Then when asked questions gave keys said sign and off you go Lady in front said she filled gas she wanted to argue with her about it Enterprise cheaper without travel rewards fyi but I couldn't cancel Hope my experience gets better being this is going to be a frequent flier hub but I know your employees customer service I won't be returning to Avis Hope your day get better read more

I went to Avis to try to rent a vehicle. our flight from Houston was delayed twice. By the time we got into Lubbock, it was around 4:45. I went up to the counter to try to rent a vehicle. i wanted to rent the vehicle just to get back home to Roswell. The sales clerk was rude. The way she spoke to me was not in a nice tone. I went to sit down to try to figure how to at least get an ubet to a hotel. My son ob served how she was so nice to the next people trying to rent a vehicle. It was a couple of a different race as ours. My son tells me that he felt like she was racially profiling us. She had purple hair. I'm leaving this review because she didn't have to act like that towards us. I love Texas and my family and I have never been treated like this ever. read more

Parts of the car were held together by duct tape. The 45 estimated cost turned into 85 due to hidden service charges that the receptionist couldn't explain. Lastly, they made us walk all the way back to the car to get the milage. This after standing in line for around 10 minutes. There are plenty of other places to rent from. Avoid at all costs read more

Worse car rental place l. Cars smell and smell were dirty, their "express tent" DPD not speed things up rather slower it down

Difficult location to find, lots of trash in the bushes. There is no trashcan outside. No signage on which door to use and when we got inside I said good morning and suggested they put out a trashcan so people won't throw their trash in the bushes. The female attendant didn't say a word to me, I asked if she had a trashcan? And she picked it up and put it in front of me at which time I threw away the trash. Completely unfriendly, so much so I asked her if "there was a problem?" And she said "I am asking you questions" no options on which car we get but the one we did get it, the Kia Sorrento reeks of cigarette smoke. If she hates her job, she should find a new one and not be rude to people who are trying to rent a car from Avis, not from her. She isn't a good ambassador for the car brand, I won't rent from them again. read more

The line was kinda long when I was picking up my rental car on Friday afternoon. I made the reservation through Priceline.com, otherwise I would've found a car rental place with a shorter line. I also got the temporary insurance option beforehand, & it really helped that I showed them the statement or receipt for that so that I didn't get charged twice for it. I'm glad all the other fees were done (as opposed to Hertz, which had so many extra hidden fees). There were also 2 people working (Bill & Steve), which made the line move faster. Bill & Steve were both friendly, helpful, & efficient. The car I rented for the weekend was a Mitsubishi Outlander, which was a great car that I would drive again. I'm still not completely used to the cars where you just push the button to start the ignition, since I still drive one that uses the ignition key. But one of the attendants told me to press the break pad (instead of the gas pedal) while pressing the ignition button to turn it on. That made all the difference. I would definitely rent a car from them in the future! read more

Avis - The Avis Counter is popular today! - Car Rental Near Me - Lubbock, Texas

The rental and return process was so smooth thanks to Steve who was very competent, kind and friendly! I was late for my flight and Steve ensured the return process was as quick possible. The rest of the staff was also excellent! read more

Returned a car with the tank COMPLETELY full. When I checked in they said the computers were down and I would receive an email receipt. I did with a $13.99 fuel charge. I topped off the take less than 1 mile from the return area. When I called they said "sorry, our computers are still down and there is nothing we can do to help". Robbery. National office did reverse the charge after 35 minutes on hold. read more

Really bad! Reserved a car and when I got to the rental location there was no service rep. I had to drive out to the airport and pay extra because of the airport fees. I called a service rep with the corporate office and they assured me that the difference would be made up. Later, after I returned the car and was speaking to the Avis corporate office they told me they couldn't refund me any money for anything, the extra charge, my time, the inconvenience, NOTHING! All I can say is never, ever again!! read more

Booked an Avis rent a car on September 24 th for pick up on Sunday, October 12 thru priceline. Arrived at 4 p.m. and was told I was too late and that the reservation was cancelled. Agent tapped at his keyboard and came up with a new rate of $130 for one day in an economy car. My original reservation was for $19 plus fees. Sounds like a lot of people are tired of Avis. Add me to the list! read more

Reserved car through Priceline and paid for it. When I went to get the car, the agent told me the usual optional charges like Personal Accident Insurance and Personal Effects Protection were already included because it was through Priceline. That was a surprise to me but okay, I believed him. The next surprise came when I got the eReceipt the day after returning the car and those I suddenly was paying an extra $25 for those charges. Talked to Avis supervisor and it was too bad, you signed it. Never trust what Avis tells you. Now I know why I had never rented Avis when I went to Lubbock and never will again. read more