Enterprise Dr Houma, LA location. Easy pickup process of car. Excellent service by Jack upon delivery I was taken through the entire vehicle, explained how different items in the car worked. Vehicle was not dirty. Excellent MPG on the highway, comfortable SUV for the thousands of miles we drove. read more

I rented a vehicle from Enterprise at 278 Enterprise Dr. in Houma on 9/10/26 for what was supposed to be a one-way rental. After leaving, I noticed the agreement incorrectly required the vehicle to be returned to Houma. I immediately returned to the branch and spoke with employee Richardson. I specifically asked whether I would be charged extra for returning it to an Enterprise location near my hometown. He told me no. Because I did not trust that information, I called Enterprise Customer Service. The representative told me Richardson was incorrect, corrected the rental agreement, recalculated the charges, and specifically told me there would be no additional fees. I returned the vehicle that same day and received my final receipt. About two weeks later, this Houma location charged my credit card approximately $170 for a drop-off fee, this fee was never disclosed. I called the branch and was left on hold for approximately an hour with no one answering. I also contacted Enterprise Customer Service three times without resolution. This experience was extremely unprofessional. Customers should not have to correct an employee's mistake, call corporate to verify the information, receive confirmation that there will be no additional charges, and then be charged anyway weeks later. I would not recommend this location. Based on other reviews I have read, concerns regarding professionalism, communication, and follow-up do not appear to be isolated. read more

I will not use this company again for a rental car. I called at least a week before I needed the vehicle to inquire specifically about my needs while using a rental. When I dropped off my personal vehicle at the collision center I was brought back to Enterprise to complete the paperwork. The vehicle I was given was not comparable to my personal vehicle and when I called to discuss the fact that the vehicle will not be sufficient I was told that what I received was what this location had available. It appears that no thought was given to what my needs were during my previous inquiry. Now I have spent an entire day trying to locate a specific vehicle to fit my needs since I was told that Enterprise does not have a centralized inventory of which locations have specific vehicles. So I wasted my day making phone calls to every location in a 50 mile radius to find out that only one location had what I needed and he said I would have to get there asap since he could not hold the vehicle for me. I'm 50 miles away and they were closing in an hour. What a joke of a company! Never again. 6/5/25 Edit: So Enterprise responds with a generic reply and here is my message back to them. "So do you think a generic response on this format will send a positive response to the general public? I'm not calling your customer service number to waste my time speaking to a low level representative to attempt to resolve this matter. If you are really concerned you would do more!" Typical corporate bullshit. read more

The customer service is very unprofessional! Especially with the manager. He doesn't try to accommodate at all!! They're just rude with no compassion! read more

Absolutely unprofessional!! My mind is blown right now! How has this business not been shut down! We rented a vehicle, get there at 8 am, they don't have any vehicles available! Supposed to have a vehicle at 2pm still crickets! Stop making reservations for people if you do not have the vehicles to rent!! My child is supposed to be picked up tomorrow, now what!!!! She's just supposed to be stranded in north Louisiana because the people that work here can't get it together! I'm disgusted! read more

They literally did honor my Reservation - as a Black man and honored the reservation of the "other" renters. When I stepped out to tell my ride to leave the lady told them - to tell me they didn't have cars. read more

I made reservations for a mini van to take my kids on vacation on June 4th I stated I needed the van from June 9-13 Got an email stating reservation confirmed and was to pick up van at 8am on June 9th. I call to tell them I wound be there by 10 and the lady tells me that they didn't have the van for me. She said someone should of called me, I had no missed call from Enterprise or an email stating that my rental wouldn't be available. Enterprise in Houma on Enterprise Drive is a joke!!! I'll never deal with this company again!! read more

This place is a joke, went to get my rental they didn't have one for me because they didn't talk to me but everything was set up through the insurance. Ok, so I waited and called another day they had one in a different location but they would've closed before I got there. So yet again, I waited called back another location had a vehicle, went to get the rental, they can't do anything for me because I don't have my license in hand I have " la wallet " but they say they can't take that !!! Why not? State police takes it!! THIS COMPANY IS A JOKE!!! read more

The worst company I have ever dealt with they employees are on computers they can't find nothing I've been waiting since last night for someone to come and open my car so I can go to work this morning I left my keys in My car by accident the provider said that they couldn't come in my neighborhood first of all that threw me off then the next thing was I called him early this morning 6 o'clock here it is 822 nobody have not gotten her yet read more

I can't believe I had forgotten just how awful this place of business is. Here 10 minutes so far, only customer here and they haven't even started the car rental process this ones in me. Unbelievable! They actually clean and gas the car when you rent it. Very very slow. Have people go drop customers returning cars but not enough to cover the counter. Life is toooo short to rent read more

This place is a joke. Terrible service. Not only were they an hour late to drop off a vehicle but the cars they had were severely damaged and one they told me was stolen. This being said I had to leave there without a vehicle. This is the reason kids shouldn't be running your company. read more

I'm a business owner that had a reservation with Enterprise in Houma. Was given a vehicle with two bald tires and was told I could take it to another Enterprise and get another vehicle or to Firestone and get new tires. Tried to get a new rental and was told there were none available, also went to Firestone and was told it was a 4 to 5 hours a week before the tire can be changed. Which made me felt as I worked for enterprise taking that much of my day to fix there problem. On the way back had to stop at a used tire place on a Sunday to get a new tire for the vehicle. When I returned the vehicle that Monday I explained to the rep what happened, and was promised a call back from the manager. I have yet to receive a call from anyone at this establishment. I find they're in action in this situation unprofessional. I do not recommend doing business at this Enterprise read more

There are not enough words to express my frustration with enterprise on corporate. I've rented 3x in the past couple of months. My first visit, I attributed their unprofessionalism to a "bad day" - we all have them. The last two visits was a combination of "bad attitudes meet strong lack of organizational skills" thanks to employee E. Brown. They may benefit from Undercover Boss... I've been renting from Enterprise since my early 20s for business and pleasure. Never again. I'm highly disappointed. read more

The best non-airport enterprise I've been to! Curteous and attentive staff, who greet you warmly as you enter the office. Although it looks small from the outside, there are plenty of representatives to help you so I didn't wait too long while checking in or returning my vehicle. Bonus- I got a drive back to the hotel after my car return! So make sure you ask and save yourself a cab ride if you live close enough. read more

Booked a reservation online, paid for it, got a confirmation. Arrived 15 minutes early to pick up my rental. Upon arrival, it took several minutes for someone to make eye contact and greet me. I showed the cashier my pass on my phone with my reservation and she said, "Just have a seat, it will be another hour or so". (Because evidently, they were "waiting" for people to return cars- why book reservations for something you don't have?") I had someone graciously bring me to pick up this rental and I had work, so I could not just sit there, so, I asked if they could call me in an hour when my rental was ready. That was at 8:45 am this morning, it is now 1:00 pm. I called to inquire and my reservation was canceled! This is my second very bad experience with this company. A couple of months ago, I booked a reservation and they never showed up with my rental car, I was STRANDED at the repair shop! HORRIBLE! NEVER AGAIN! read more

Went enterprise location to rent a car for work like I've done many times before. Inside was closed so I had to stand outside by a sign & wait for someone to come out. When the employee finally came outside to help me he told me that I had to wear a mask if I wanted to be served. I told him that if we were having to stay outside that wasn't gonna happen. So long story short, he told me that he was the manager & I had to leave are he was calling the police. Then he walked inside like a child & slammed the door. Police showed up I had to get questioned & identity myself all because I refused to wear a mask outside. This is the second problem I've had at this location. Last time Tyson (employee) double charged my credit card. Immature kids trying to run a multi million dollar business. read more

had a reservation for a week and then I am told the day of that they don't have any vehicles. How does a car rental place not have vehicles for a reserved customer??? Don't try to make a reservation here because apparently reservations don't matter. TRASH SERVICE! read more

the service sucked sooooooooooo bad. I waited in store for 30 min just to be told I couldnt rent a car. This was right after the person on the phone clarified I had everything I needed and I could go there. Everyone else sitting, waiting, and wondering also looked very displeased read more

RUDE AND UNPROFESSIONAL... EXTREMELY DISRESPECTFUL. I made an online reservation and left work early only to wait an hour to be told there are no cars available. When I asked the "manager" Kendra why all of the customers weren't told ahead of time about the wait she said she would not answer any questions. I had to wait an additional hour for a vehicle to be transported. No apologies were given for the inconvenience. read more