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    Enterprise Rent-A-Car

    2.6 (34 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Enterprise Rental at this location in Front Royal Va is exceptional!

    Mentioned in 2 reviews

    Read more highlights

    Hertz Rent A Car

    Hertz Rent A Car

    2.5(11 reviews)
    15.9 mi

    Booked a reservation over the phone with a Hertz representative. I provided a credit card number…read moreand was given a reservation confirmation. When I arrived on the day and time of the reservation, no vehicle was available. The "customer service" was nonexistent. Terrible company. Absolutely pathetic.

    No stars! Customer service is non-existent. Picked up car at 3:30pm, Car broke down after 45…read moreminutes with oil light flashing and car was in limp mode and mechanically broken down and left us sitting on side of I-81. Road side assistance took 9 hours until 1:30am to get us a different car. When we returned the replacement rental car to Winchester the manager was an obnoxious, offensive, and contemptible person. His very words "once you leave the lot you are charged in full and I won't make any changes to the bill" even though we had no use of a rental for the entire first day. As well as refusing to compensate for a $40 uber ride to my Airbnb in Harrisonburg to wait for the new rental--that roadside assistance told us to get and that Hertz would pay for. He says call customer service if you want to complain. The blond woman we dealt with on our pickup was great and helpful but the black guy at the time we dropped off the car on Thursday, 1/15/25 is nothing but a complete ZERO and a worthless waste of space. Fortunately Hertz corporate customer service was very helpful, however customers should not have to deal with incompetence and complete disregard by your local branch employee.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(48 reviews)
    14.9 mi

    They could communicate with the call center to prevent out of state people like myself, from…read morebooking a reservation miles away from home only to be turned away due to not having a credit card. They told me at the location that I was too far away to be using my debit card, even though customer service ensured me I was ok and I would not get stuck in West Virginia. I was told by the manager there's absolutely nothing he could do to help me and he showed me the exit. I wouldn't give any stars period.

    If you rent from Enterprise, please take a very detailed video of the entire outside of the car or…read morepurchase their insurance. Otherwise, they can claim the car was damaged without showing you the car. When we picked up the car, they had been busy and rushed through getting it off of the lot. Upon returning, I dropped off my car on a Saturday afternoon about an hour after they had closed. The trip had been uneventful, so I thought everything was good. But while at Church on Sunday morning, I received a message saying there was damage done to the car and I would have to pay for repairs. I was shocked and went straight there (about a 5 - 10 minute drive). When I arrived, they said the car had already been lent out, so I could not see the car. They did show me a close-up picture of a scratch on a piece of metal. It was impossible to see what kind of car it was from or where the scratch was on the car. They said it appeared to be the result of a tree branch and could fit a fingernail in part of the scratch. When I asked to see the car, I was told that would not happen. I just had to believe them. The frustrating part was I had no way to solve the issue. Instead, I was charged almost 1500$. Part of the fee was the loss of value of the car as a result of the damage I supposedly did. I had rented from Enterprise before, but now I will attempt to find another rental company. If you rent from Enterprise in Winchester, please be warned to take your own photographs and videos before you leave with the car.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(4 reviews)
    48.9 mi

    I'm so unhappy with the service that I received and the car that I got. From the beginning I was…read moretrying to get a car rental and they told me they had no cars so they call back in a couple days, so I did. When I called they told me they still didn't have any cars available but they had three cars coming in that need an oil changes and to call back in about an hour. So I did. The man on the phone told me that I was gonna be getting a Toyota Corolla and when I showed up he informed me that I wasn't getting the Corolla that I was getting a Nissan versa. All of it was super rushed because it was closer to the end of the day, but I was waiting for my brother to get off of work. I am from the West Coast so I didn't know how to get there any other way then to wait for my brother. When I got there, the man is very nice, which is the only reason that they are getting two stars and not one. But it seem like he was rushing everything. Even my car was still dirty. he also told me that the car was no smoking, on my way back to my brothers house I noticed that there was a really strong cigarette smoke smell, and every person that got into the car said the same thing. I tried to call about it before the store closed and no one answered, and then I called eight minutes after the store closed so I called the next day and the man that rented the car to me was off for the day so I informed the man that was working at the time that the car had a really strong cigarette smoke smell and all he had to say was "as long as there's no ashes in the car you won't be charged." So that tells me that anybody can be smoking in these cars and they don't care, as long as you don't leave ashes in there. I had the car for about three days and was charged almost $300! the military discount which I received was a joke, it wasn't even enough to fill the gas tank. And that says a lot because How cheap gas is in Virginia. I got the most basic car and I was charged just as much as I would have been driving a luxury vehicle! I don't think I will ever go to another enterprise again, I don't care if I have to wait three days before my brother can take me to get a car rental I don't care if I have to drive two hours to another car rental, enterprise will never have my business again. So unhappy with everything from start to finish.

    Brandon, Enterprise's rep at the Orange location is phenomenal. He always is cordial, helpful and…read moresincerely tries to make each customer feel important. Thank you for making our hometown car rental location a quality stop for those in need of a rental.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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