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    Hertz Rent A Car

    2.5 (11 reviews)
    Open 7:30 am - 6:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(48 reviews)
    1.3 mi

    They could communicate with the call center to prevent out of state people like myself, from…read morebooking a reservation miles away from home only to be turned away due to not having a credit card. They told me at the location that I was too far away to be using my debit card, even though customer service ensured me I was ok and I would not get stuck in West Virginia. I was told by the manager there's absolutely nothing he could do to help me and he showed me the exit. I wouldn't give any stars period.

    If you rent from Enterprise, please take a very detailed video of the entire outside of the car or…read morepurchase their insurance. Otherwise, they can claim the car was damaged without showing you the car. When we picked up the car, they had been busy and rushed through getting it off of the lot. Upon returning, I dropped off my car on a Saturday afternoon about an hour after they had closed. The trip had been uneventful, so I thought everything was good. But while at Church on Sunday morning, I received a message saying there was damage done to the car and I would have to pay for repairs. I was shocked and went straight there (about a 5 - 10 minute drive). When I arrived, they said the car had already been lent out, so I could not see the car. They did show me a close-up picture of a scratch on a piece of metal. It was impossible to see what kind of car it was from or where the scratch was on the car. They said it appeared to be the result of a tree branch and could fit a fingernail in part of the scratch. When I asked to see the car, I was told that would not happen. I just had to believe them. The frustrating part was I had no way to solve the issue. Instead, I was charged almost 1500$. Part of the fee was the loss of value of the car as a result of the damage I supposedly did. I had rented from Enterprise before, but now I will attempt to find another rental company. If you rent from Enterprise in Winchester, please be warned to take your own photographs and videos before you leave with the car.

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    Yellow Cab of Winchester - Yellow Cab

    Yellow Cab of Winchester

    2.6(5 reviews)
    1.7 mi

    they don't show up ten minutes they said.I waited 45 minutes and they never showed called or…read moreanything. plus you can't understand anything they are saying on the phone

    What a nightmare. After my car broke down in the middle of nowhere late on a Sunday night, I had to…read moreendure a cab driver who was unprofessional and confrontational. The dispatcher provided a quote over the phone of $180 but when the driver arrived he never turned on the meter and changed his rate quote and method of calculating the fair twice after I got in the vehicle. To make things worse, I was told that it would be a 20% additional charge to use a credit card on what was now a $200 fare. But wait, there's more! He then told me he didn't have any receipts so I was out of luck on that front. I told him that I wasn't going to pay $200 for a ride and an additional $40 to use a credit card without getting an itemized receipt in return. He said he would have to stop at his office in Winchester to get one if I absolutely insisted on it. I absolutely insisted on it. Instead of taking me to his office, he drove to some random hotel, went inside and got a business card, and told me I could write the amount charged on the card. The situation got so bad that I made him pull over and drop me off after only 30 miles into my 90 mile journey. He made me pay $80 and it felt like a ransom. Never again. I'd walk 100 miles in the rain before I got in a cab with this guy behind the wheel.

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    Hertz Rent A Car - carrental - Updated May 2026

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