Christina and Alex were great to work to get my 2026 Tundra iforcemax Platinum…read more Transparent and no-pressure environment with no vehicle add-ons. Friendly and quick experience finalizing the paperwork and taking delivery of the vehicle. Would highly recommend!

Daryl was so helpful, calm, and informative when we were interested in buying a car. He wasn't…read morepushy at all and gave us a lot of information which helped us make a decision on the best car for the best value. Thank you Daryl for making the car buying process easy and pleasant! Unfortunately, Darci in finance wasn't pleasant once we declined the extended warranty. Her attitude changed and signing the documents became very uncomfortable with her rudeness. I wish we could have done the paperwork with Daryl.

One star for when I picked up the vehicle. ZERO stars for when I returned the rental…read more Horrible customer service and disregard for my family's safety!! Upon returning the vehicle, I needed to visit the agent to report two concerning issues with the vehicle. I waited in line for over 30minutes and asked the agent for quicker service. This is my right as a paying customer. The agent, named "Lance", got upset because I asked for speedier service. When it was my turn at the counter, Lance provided the worst service, which was completely different from the service to the customers ahead of me. I explained to him that the rental had two bald rear tires with thread showing, and the gas opener was broken, requiring a tool to open it. "Lance" wrote it down and said nothing. He asked for the mileage and gas level, which I provided. Throughout this period, he gave me the silent treatment and failed to answer my questions about safety. He then printed my receipt and gestured for me to go away. I asked for his name, but he refused, acting childish by repeating, "What's your name, what's your name." Luckily, I heard him share his name with the previous customer. His name is LANCE and his boss is BRIAN, which you can deduce from earlier ratings, they're not on the customer's side. DO NOT RENT FROM THIS PLACE. If you have to, expect long waits, crampy service, old vehicles with dangerous equipment, and no concern for customer safety.

I generally enjoy renting from Avis, but this location is the worst. Unfortunately, it is the only…read morelocation in North PS. The employees are rude and they are consistent at this. The vehicles are almost always dirty, outside and inside. On long weekends and holidays, the line can be incredibly long, normally with one employee manning the desk and a high risk they won't have a vehicle for your reservation. If you have to rent from Avis this will be your only option North of Bellevue.

We made an online reservation for a truck for April 18, 2026 for a local move. We received the…read moreconfirmation and reminder emails from Budget. My wife dropped me off and there was no truck. They said their inventory was not connected to the Budget online system. They said they only had a cargo van available, which would not work for a move. We bought a new house and were moving out of the house where we had lived for 31 years and accumulated that amount of stuff. We had a crew of 5 people assembled and waiting. Budget said that the closest Budget Truck Rental where they MIGHT have a moving truck available was in Seattle (24 miles away), but we would not be sure until we actually arrived there. Asked about what recourse or a way to make a complaint and the manager and the 1-800 number said there was nothing they could do and I would have to call their customer service telephone number to make a complaint.

This is what good customer service is all about! The manager, Brian, went above and beyond and made…read moresure we were taken care of with our one-way rental. Everyone here is awesome and very customer service oriented!!!

This was the best experience I have ever had renting a car. We had a girls week and didn't want to…read morerent a car in Seattle. We took a shuttle from the airport and they dropped us off at FAMILY RENT A CAR. We enjoyed the Island without traveling on strange highways.

My ordeal continues with nothing from this dealer. The car has been totalled as unsafe to drive…read more Avoid doing business with these people.

OH My Gosh! It sure is GREAT when you find an auto dealer…read morethat goes the EXTRA MILE! I cannot stand used car dealers, I mean, I pretty much hate em. Terry Cooper went above and beyond to get me this awesome car! Terry actually drove the car from Whidbey Island to my home in Tacoma, and had some friends of his drive another vehicle so he could get home. This involved two hours of drive time and two ferry passages! On TOP of that, when I received my license plates in the mail, included was a refund check of 29 dollars. Most dealers would have just kept that, I mean, who's gonna know!? Highly recommend Terry @ Cooper Auto Sales.

Visiting Langley with my teenage daughter and we decided to rent an 8 passenger van for her and her…read morefriends to see a movie at the drive in in Oak Harbor. Owner was accommodating, especially being the day of, and held the vehicle for us all day. Great price, super clean, and very friendly. He even called the next day after my daughter left her purse with all her cash in it inside the vehicle overnight. That in itself speaks volumes.

I reserved economy car on-line a week advance and I ended up getting a old beat up car. AC not…read moreworking, check engine light came on right after driving off from parking lot, back trunk had plywood flooring, lock didn't work so we had to leave car unlock. The worst car i've ever driven. When I return the car and complain if all their cars are like that, and they tell me they ran out of car and it was only thing they had. Such a BS typical used car salesman... they could have given me any other car then that run down piece of junk. Luckily I didn't have to drive far. I would recommend pay extra at other car rental place.

Looking for a rental car for a visiting relatives from Europe. Reserved a car and was assured there…read morewas no problem renting to an adult with a valid foreign drivers license. When we showed up to get the car they said they couldn't do it. Put a huge wrinkle in their plans. Had to scramble and waste several hours finding an alternative. Will not go back and will not recommend to anyone else.

Staff is friendly and effecient, and the cars run well. They even corrected an error that the…read morephone app made for me when they didn't have to, I appreciate it.

It is extremely difficult to actually get through in the phone & talk to someone at this location…read moreand when you do get someone, they are extremely short with you and you can tell they hate their job. Also if you are looking for a rental vehicle with navigation, this location does not offer rentals with navigation, if I would have known this I would have rented else where.. definitely won't be back. Update: emailed with their customer service and they were not helpful with anything, so I am unsure why they even asked me to contact them..