My experience at Rodland was outstanding. David was informative, professional, very kind, and fun…read more There was no high pressure from anyone in the building. If I have to buy a car again, I would definitely go to Rodland, (even though I'm in Tacoma), and for sure ask for David! He really helped make the process stress free, and I honestly don't think I've had as much fun buying a car anywhere! Thank you for helping me get my dream car!

It takes a lot for me to write a bad review, but my recent customer service experience has been one…read moreof the most frustrating in my life. I hope this review can help others to avoid my terrible circumstances in the future. I brought my 2017 Tundra in for a 90k service to Rodland. I am very consistent on my services and would go to Rodland for my big mileage services. The service went fine although it was $1000 (expected). Roughly 10 months later when I was driving on the freeway my transmission drain bolt fell out, fluid drained out, and my transmission is toast. I brought my truck to a local mechanic where I was stranded. That independent mechanic was adamant that the cause was either the bolt not being torqued to spec or a new crush washer not being properly installed at my last service. I did not hit anything or sustain any damage. The mechanic thought for sure Rodland (who last touched my transmission and serviced it) would take responsibility and help me with a new transmission in some form or fashion. I called Rodland and asked if they would be willing to tow it to them (or I would pay to) and help me with this service issue. Rodland denied any responsibility, said I could tow it to them, but that I would have to pay full price for a new transmission and they said other shops would probably be cheaper. After escalating the issue, they said they would look into maybe getting me a discount on a new transmission. After looking into it, they stated the transmission is not available (on back order) and all they could offer was for me to pay full price for a rental car from them in the meantime. No loaner (they don't offer them) or discount on rental was offered. I ended up ordering a new transmission through a different Toyota dealership who was willing (Marysville) and I have been quoted a wait time of roughly 3-4 months for delivery. So in conclusion, going to the dealership for my 90k service ($1000) lead to my drain plug falling out 10 months later, transmission failing, zero offer of customer service help (anything would have made me thankful), and now a 3+ month wait for a new transmission from Toyota. Please for your sake ALWAYS make sure your drain plugs are properly replaced and tightened after your services. I will now ALWAYS do this. I love Toyota, but this was (and still is) a real tough pill to swallow. I hope this review helps Rodland and/or a customer in the future.

I rented a car from this Avis car rental location on January 17th. The staff were super helpful and…read morethey explained all the details of the rental agreement and the operation of the Ford that I rented. When I returned the car a week later it was a very easy return and the check-in process went like a breeze. Some car rental companies try to blame the renter for every possible paint chip and blemish. This Avis car rental location was very easy on the car return inspection and it went very quickly. The staff were quick to determine if I was eligible for any special discounts when I rented the car. They gave me a nice discount since I have a Costco membership. I would definitely rent another car from this Avis rental car location.

One star for when I picked up the vehicle. ZERO stars for when I returned the rental…read more Horrible customer service and disregard for my family's safety!! Upon returning the vehicle, I needed to visit the agent to report two concerning issues with the vehicle. I waited in line for over 30minutes and asked the agent for quicker service. This is my right as a paying customer. The agent, named "Lance", got upset because I asked for speedier service. When it was my turn at the counter, Lance provided the worst service, which was completely different from the service to the customers ahead of me. I explained to him that the rental had two bald rear tires with thread showing, and the gas opener was broken, requiring a tool to open it. "Lance" wrote it down and said nothing. He asked for the mileage and gas level, which I provided. Throughout this period, he gave me the silent treatment and failed to answer my questions about safety. He then printed my receipt and gestured for me to go away. I asked for his name, but he refused, acting childish by repeating, "What's your name, what's your name." Luckily, I heard him share his name with the previous customer. His name is LANCE and his boss is BRIAN, which you can deduce from earlier ratings, they're not on the customer's side. DO NOT RENT FROM THIS PLACE. If you have to, expect long waits, crampy service, old vehicles with dangerous equipment, and no concern for customer safety.

I had a great experience with this location. I flew up from SF to move a client from Orcas to…read morestorage in Everett. I had booked U-haul (or Screw-Haul as I call them now) two weeks prior. When I called to add another truck they told me I couldn't even have the truck I had reserved from more than 48 hours. Budget saved me! 3 days prior to my arrival, I called and Daniella worked a miracle and got me the two trucks I needed. They employees were smart and courteous. The only weird thing was they wouldn't let us park our car in the lot claiming that they had a "new fleet" coming in which in the end was complete bullshit. That added time and a problem to my seamlessly planned move. Otherwise, thank you Budget of Everett and especially Daniella!!

I would give this a zero and wished I had reviewed this place but this time I didn't and felt…read moreconfident everything was said. But as the comments were saying that they don't have any box truck available only cargo van even though you've reserved one online is not true. Y'all are unprofessional, nobody contacted me or gave me a heads up cause this was last minute. Didn't even gave me a discount for the whole misunderstanding. Do not come here, plus only guy assisting cause the blonde lady only sits there to look pretty

Family Rent-a-Car provides exceptional service. They care deeply about customer satisfaction and…read morework to meet your needs. Professional, friendly, with a "can do" approach, this family-owned business is a delight to work with. Highly recommend them.

This was the best experience I have ever had renting a car. We had a girls week and didn't want to…read morerent a car in Seattle. We took a shuttle from the airport and they dropped us off at FAMILY RENT A CAR. We enjoyed the Island without traveling on strange highways.

What a great place! Went there for a rental while we shopped for a new (used) vehicle. They have a…read moresales lot and I got a great deal on a used Cadillac with low miles. They threw in a week of care rental for free while I moved money around to buy the Cadillac. I had dreaded going to a dealership to buy a car, but I didn't know it could be this easy! This was the easiest car purchase I've ever made, no haggling, no financing, only a few pieces of paperwork.

Visiting Langley with my teenage daughter and we decided to rent an 8 passenger van for her and her…read morefriends to see a movie at the drive in in Oak Harbor. Owner was accommodating, especially being the day of, and held the vehicle for us all day. Great price, super clean, and very friendly. He even called the next day after my daughter left her purse with all her cash in it inside the vehicle overnight. That in itself speaks volumes.

I reserved economy car on-line a week advance and I ended up getting a old beat up car. AC not…read moreworking, check engine light came on right after driving off from parking lot, back trunk had plywood flooring, lock didn't work so we had to leave car unlock. The worst car i've ever driven. When I return the car and complain if all their cars are like that, and they tell me they ran out of car and it was only thing they had. Such a BS typical used car salesman... they could have given me any other car then that run down piece of junk. Luckily I didn't have to drive far. I would recommend pay extra at other car rental place.

Looking for a rental car for a visiting relatives from Europe. Reserved a car and was assured there…read morewas no problem renting to an adult with a valid foreign drivers license. When we showed up to get the car they said they couldn't do it. Put a huge wrinkle in their plans. Had to scramble and waste several hours finding an alternative. Will not go back and will not recommend to anyone else.

I usually don't waste my time or anyone else's reviewing a car rental company because they're all…read morethe same to me. Wait in line because someone always has an issue, hand over your ID and credit card, decline car upgrade, feature upgrades, extra drivers, 16 types of insurance, gas, etc...I wish I could just tell them I'm going to say "no" to the next 10 questions that come out of your mouth...initial 6 times, sign 3 times and you're off. But this location is worth reviewing because props need to go out to one of the agents named Larry. We reserved a one way rental to get us to eastern Washington and having an original reservation for an SUV, we threw a slight curve ball to Larry by actually wanting to upgrade to a larger SUV with all wheel drive because of the excessive snow and tire requirements to get through the Snoqualmie Pass. Our unexpected upgrade wasn't ready because it needed to be washed. After a 15 minute wait, I was watching Larry taking care of other customers and after he got a moment I saw him take off. I walked outside of the building, rounded the corner, and saw him helping the employee cleaning by power spraying our car and hand wiping other areas. When finished, he brought the car out front and described all pertinent features of the car, including where the switch was to change to four wheel drive. Thank you sir for going above and beyond the normal call of duty.

Staff is friendly and effecient, and the cars run well. They even corrected an error that the…read morephone app made for me when they didn't have to, I appreciate it.