This place is awful. The car we got has so many problems. They said nothing was wrong with it and…read morenot even a day later the engine light comes on. Eats so much gas the oil tank needs to be fixed, tires need to be replaced. They lied to my boyfriend and it was a trade in, for a worse car. When they sent the tidal trough the mail they messed up our address. They scammed us and lied about pricing of car. They didn't give the amount of what the car was worth.

I had a quick rental this past week - had to travel and my own car was in the shop. It was a very…read morebusy week, just hectic. The "crew" at BC Enterprise could not have made the entire process any easier in every way possible and with a smile on their face and a can do attitude the whole time. (Bonus the price are really good!) I will have no hesitation using this rental location again.

I want to sincerely thank the entire team at Enterprise Battle Creek for the outstanding customer…read moreservice I received. When I found out my reserved rental car was no longer available, I was extremely stressed. Instead of simply telling me there was nothing they could do, every employee I spoke with took the time to listen, understand my situation, and genuinely showed they cared. They called around, placed me on a waitlist, kept me informed, and ultimately found a way to get me into a rental car. The dedication, teamwork, and willingness to go above and beyond turned a very stressful situation into a positive experience.

Terrible customer service. Had a reservation for ~ 3 weeks and was notified at the time of my…read morereservation pickup that they didn't have any cars available. Last time I rented from this location, it was a similar situation but a van was brought back at the last minute so I was at least able to get a car outside the class I reserved. No apologies, no offers for discounts on future rentals, no offers to call other locations. Nothing.

Killian was the Best! Due to the deer hunting season, my vehicle was out of…read more commission after getting hit by a Big Buck. I had to use enterprise for a weekend trip across state. Honestly wasn't expecting to have to pay extra for a rent a car but upon arriving to pick up my vehicle Killian had such a great customer service. He was very helpful in explaining all the details and also helping with a couple discounts since my father was a veteran. We did have issues with the 1st car but after calling back to the company he quickly resolved it and upgraded us at no cost. Honestly appreciate his assistance and customer service which made our weekend trip much more pleasant, Especially given the fact that it was veteran's Day weekend and also after the unexpected hit by a big deer. Most definitely you will continue to rent vehicles from enterprise greatly appreciate the customer service.

I made my reservation over a week ago and they waited until the weekend to tell me they are closed…read moreon Monday for a Memorial Day. Sorry! What bothers me is that they didn't try to make it right or even help me. The guy was sort of blah about the entire mistake. Meanwhile, I have to scramble on Memorial Weekend to find a car to rent last minute.

Mike and his team are great. Every time I've hit a deer (yes, multiple times) I've gone to…read moreEnterprise in Sturgis. They're close to the autobody place I use, they always have a car available, they work EASILY with my insurance and they'll even upgrade at a reasonable price. I'd recommend this location to anyone nearby needing a car. My only suggestion - better hours. Stay open a little later (6:00pm) or a few hours on Saturdays and I'd be even happier.

Enterprise in Jackson is awesome! I walked in their doors unannounced due to a last-minute crisis…read more(competitor rental agencies at airport unable to fulfill my reservation). Gavin and his wonderful team jumped into action and provided excellent customer service. They were knowledgeable, professional and efficient. From stepping to the counter to getting me out the door and on the road was less than 10 minutes. Macie was so helpful walking the car and explaining the contract. I'll definitely be forgoing rentals at other local establishments and using this Enterprise. Vehicle was very clean, well maintained and had a full tank of gas. When I returned my rental Gavin saw me drive in the parking lot and met me at my vehicle to complete the check in unless than 2 minutes. Did I mention their pricing was better than the airport rentals? Definitely worth a short uber ride from the airport.

My daughter rented car via insurance for accident repair on her car. When dropping it off, they…read moretold her she damaged the roof. She said nothing happend to the roof and it was her word against theirs. They sent her a bill for $1600 and it seemed like a total scam. She had no recourse, but to turn the claim into her insurance or pay out of pocket. In the future she would take video and photos to protect herself. It was the Enterprise at 2618 Wildwood Jackson MI. Shady business practice.