I used National for a replacement vehicle when mine was damaged in an accident. The rental was…read moreorganised by, and charged to, my insurance company so I was only expecting basic service. My experience of car rental companies to date had been so so at best. I was stunned that they called me within about 5 minutes of my insurance company approving the rental to me over the phone. They offered to collect me from my house as they knew that my vehicle was not roadworthy and when I got there, they offered me a choice of vehicles. They told me that a set rental had been agreed with my insurance company but that they would liaise with the vehicle repairers and extend my rental as necessary. When I spoke to them on the phone and when they showed me round the vehicle they were incredibly thorough and professional. All car rental companies should be like this.

Enterprise staff picked us from the hotel and dropped us. Nick was really friendly and helpful in…read moreshowing the car and I was really impressed with his professionalism. We brought our GPS(Satellite Navigator) from the US and couldn't get it to work in the UK and we were willing to purchase this from Enterprise but Nick helped us to set up and it worked fine. We rented the car for 10 days and on the 9th day, we had a small puncture with a nail. We called Enterprise and they directed us to their tire place and they fixed it free. Have used rental car services before but this place really is number 1 for customer service. Very impressed and will be using them when I am in Ashford again.

I hired a Luton van so that I could move from Canterbury up to London as I had quite a lot to move…read moreand only wanted to it in one trip (the first 100 miles is free then it costs per mile). The hire cost seemed reasonable to me - it was £75 for a day, which is all i needed. Then there was £200 insurance... Which felt a bit steep but I paid it on the understanding that it would be returned back to e asap (who can afford £200 just when they are moving). The move went great and the van seemed in pretty good knick for a hire. The problems only arose once we had returned the van. The deposit that was supposed to be returned asap was anything but prompt. When I hadn't received the deposit after a week I gave them a ring and was told "it's definitely been repaid and will be with you in the next couple of days". Another week passed and I called again. This time I was told they would check with their accountants and see whats happened. Then nothing... I heard nothing from them until a month later when they called me to tell me that they had just realised the repayment was never made. I'll give them their dues - they did call and let me know but it was now a month and a half after my original rental and i still hadn't been paid. I was told they were processing it now and it would take 5 extra days for the money to go into my account. That's fine but it was December the 21st before I received the money after taking out the rental on November the 16th. It was extremely frustrating and I can't in any good faith recommend them.

Highly recommend. We have hired cars from Kendall Cars in Canterbury many times. They are…read moreincredibly good value for money. Cars have always been clean, reliable, and in very good condition. Staff are great. Collection / drop-off process is simple.

Have used this rental company for work reasons and never found any real problems. The staff are…read morefriendly and they always seem to be able to accomodate our needs. Prices are not too bad either!