I used National for a replacement vehicle when mine was damaged in an accident. The rental was…read moreorganised by, and charged to, my insurance company so I was only expecting basic service. My experience of car rental companies to date had been so so at best. I was stunned that they called me within about 5 minutes of my insurance company approving the rental to me over the phone. They offered to collect me from my house as they knew that my vehicle was not roadworthy and when I got there, they offered me a choice of vehicles. They told me that a set rental had been agreed with my insurance company but that they would liaise with the vehicle repairers and extend my rental as necessary. When I spoke to them on the phone and when they showed me round the vehicle they were incredibly thorough and professional. All car rental companies should be like this.

Ripped-off. I was significantly overcharged for excess mileage on my one-day rental that I drove…read morefrom Canterbury to Gatwick. Their systems logged it as a 3500 mile drive and charged me a fee of £241 for the excess mileage. I would have had to drive continuously for 24 hours at over 145 miles-per-hour to do that. After two weeks of fighting, it still is not fixed.

Nightmare. Allowed us to make a reservation online, sent a confirmation and then when we arrived to…read morepick it up they told us: 'sorry, we don't have any cars, our system allows you to make a reservation, but there is no guarantee that we'll actually have a car for you' Erm, ok, what exactly are we 'reserving' then? what is the point of the system?! They didn't phone us in advance to let us know because 'we're not allowed to phone non-uk numbers' ?!?!?!?! and emailed to an old email address which we didn't see until we'd driven hours to get to the location. A shambles of a car rental location. If you want to be assured that you'll actually have a car upon making a reservation, don't go here.

This was one of the best car rental experiences I've had, in the US or abroad. The people at…read moreGatwick had a great price, and communicated well through the whole process, including some questions afterwards. Pickup from the airport and drop off was a great benefit, too. The Peugeot 3008 was a very comfortable car in like-new condition and we had no issues with it whatsoever. We will rent from them every time we come to England. They are so much better than the large corporate companies.

Excellent service - far exceeded my expectations…read more I hired a van from Gatwick Van Hire on 28.09.18, having picked them at random from an online search. My intial enquiry was dealt with very efficently, and I arrived early on the day of collection to find that the paperwork was ready, the van was ready and I was on the road within 10 minutes. Their Gatwick premises were immaculate, and the hire fleet were in a similar condition - I did not see a vehicle that was over a year old, or other than pristine. Upon return - which was out of hours - the facilities to leave the van and keys was effortless, and I received an email from them early the next day - Sunday - confirming that they were happy with the condition that the van was returned in. I did not have any preconceived ideas of what to expect when hiring a van, however Mercedes / Audi levels of efficency and customer service, and an immaculate hire fleet was far beyond my expectations - and they were the cheapest too. I can't recommend them highly enough! 11 out of 10 stars.

Good prices. Not bad cars either.read more

I hired a Luton van so that I could move from Canterbury up to London as I had quite a lot to move…read moreand only wanted to it in one trip (the first 100 miles is free then it costs per mile). The hire cost seemed reasonable to me - it was £75 for a day, which is all i needed. Then there was £200 insurance... Which felt a bit steep but I paid it on the understanding that it would be returned back to e asap (who can afford £200 just when they are moving). The move went great and the van seemed in pretty good knick for a hire. The problems only arose once we had returned the van. The deposit that was supposed to be returned asap was anything but prompt. When I hadn't received the deposit after a week I gave them a ring and was told "it's definitely been repaid and will be with you in the next couple of days". Another week passed and I called again. This time I was told they would check with their accountants and see whats happened. Then nothing... I heard nothing from them until a month later when they called me to tell me that they had just realised the repayment was never made. I'll give them their dues - they did call and let me know but it was now a month and a half after my original rental and i still hadn't been paid. I was told they were processing it now and it would take 5 extra days for the money to go into my account. That's fine but it was December the 21st before I received the money after taking out the rental on November the 16th. It was extremely frustrating and I can't in any good faith recommend them.

Highly recommend. We have hired cars from Kendall Cars in Canterbury many times. They are…read moreincredibly good value for money. Cars have always been clean, reliable, and in very good condition. Staff are great. Collection / drop-off process is simple.

Have used this rental company for work reasons and never found any real problems. The staff are…read morefriendly and they always seem to be able to accomodate our needs. Prices are not too bad either!

We needed a car to get out of London for a day to do some exploring. The only requirements we had…read morewhen searching for a vehicle was that we wanted an automatic transmission (husband drives manual but I'm not confident driving manual myself in case I needed to drive). And we needed a roomy backseat as we have a toddler with us and need space for a car seat. We selected a Lexus GS from their website completely missing the detail that it was an electric car. Upon arrival, they didn't have the Lexus but had a Tesla ready for us. Unfortunately this didn't work as we'd would be passing by some rural areas so we did not want the hassle of being required to charge the car, much less have to find a charging station. They were flexible in allowing us to get another car and we ended up with a Jaguar without incurring an additional cost. Pick up was easy as well as dropping off. We got back during the evening and since our hotel didn't have overnight parking, we made arrangements to drop the car off at the garage that night after they'd closed and then come back in the morning to drop off keys as they don't have a key drop off box. A bit of a hassle to have to come back in the morning but better than having to pay for parking at some random spot and worry if it's parked in a safe location. Things to note: they do not offer child car seats here (we ended up having to buy one) and the pedestrian entry point to get from the street ground level to the underground garage was difficult to find around the perimeter of Hyde Park. We were told to look for a big "P" which we later find out more than one exists. When made it to the garage, we didn't see Enterprise. There are other car rental agencies and when we asked around an Enterprise employee gave us a lift over to the correct area on the opposite end of the garage. With a jetlagged 3 year old in tow, that really helped.

Enterprise is horrible! I will NEVER use these company again. Closing hours are NOT convenient for…read moreforeign travelers trying to get to the location. Location is not marked, never saw an Enterprise sign anywhere. We told them we were on the way and driving thru London traffic with walkers and bikers is a B! They were closed on arrival and we were going to return to airport after that but that would have cost us more!!! Really!!!! This company used to be great but their international employees are not helpful and need lessons in customer service! DO NOT USE!! You have been WARNED!!!