Each time I travel to the U.P., the same, nice young gentleman is behind the counter to facilitate…read moremy car rental. Each time I call ahead to let them know I will be late and each time he waits...until way after midnight...great customer service! I'm traveling around town in a fall-leaf-colored red, Honda-Fit-Like Chevy and having a marvelous time. The same nice young gentleman will probably be there at 5am when I leave to come home. The best Alamo customer service I have ever received is right here in Hancock, MI.

This is going to be a weird review but I never have given the money for a car rental but they keep…read moreon calling me about giving them a review and telling them how my experiences were renting with them. So they're going to get a one star for being completely annoying and now I will never do business with them.

One gate airport with 5 star service. Recently flew from Hancock to Chicago as the first leg of a…read moretrip to Las Vegas and the last leg of the return flight. The same people who checked us in, helped me with the aisle chair and getting loaded from the Tarmac (there is no jetway). Everyone was extremely nice and professional. I don't know if we'll ever fly out of Upper Michigan again, but this experience was definitely 5-Star worthy!

Pro: even if you r late they process you for the flight unlike other small airports…read moreCon: i was "randomly selected " for "extra" security testing 2 days in a row when flight was cancelled. Was only non white on flight. Then the week after again"randomly" selected when I was again the only non white on the flight. I was so happy at these random lotteries that i thought I would parlay this into a fortune buying lotto tickets, but nah, did not work. So I have to conclude they are plain racist. The United flight inbound often has mechanical problems, usually the "door". This time no water.

I found Pikku Kala Adventures when we had to come to town on very short notice and the car…read moreavailability situation at the tiny airport was dicey at best. They saved our trip. We rented the BMW and it was perfect. Clean, comfortable, good heat (man it was cold) and the ease of getting the car was awesome - waiting for us when we arrived and then we just left it at the airport when we departed. So convenient. And communication with them was fast and clear. Definitely will rent with them again if we are in the area.

We needed a rental car for a weekend trip in Keweenaw, and couldn't find a single available car…read moreanywhere nearby... until I called Pikku Kala. They were great, super easy to book, and airport pickup/drop off was a very reasonable $20. Super responsive by text too. Would recommend.

I come here for all my oil changes after I realized that it only ends up being 10-20$ more…read moreexpensive before the cost of disposal. Bought a car from here a couple years back already got me 50,000+ miles reliably. Once brought a car in for repairs told them what I thought was potentially wrong. The young guy didn't write down what I said, got it back there was still an issue verified that it was what I said originally and brought it back. They made good and fixed the issue and replaced the brakes just charging parts on both. Mistakes happen, but they are good honest folks there and will make good if they mess up.

It's now been 3 months since this purchase and having to drop another 3k into this POC vehicle. Do…read morenot buy from here unless you're a mechanic and you thoroughly inspect before driving off of the lot. Spent 8k to purchase and now 5k in repairs not nearly worth it.

Kind employees and a great value for oil changes and car washes! I had my car washed and the…read moregentleman that sprayed my car down went WAY ABOVE AND BEYOND! Strongly recommend!!

We reserved a car on line and received a confirmation. When we arrived at the counter after our…read moreflight we were told that they didn't not have a car for us. Very frustrating! On line it should have stated that no cars were available.

Called local location, call was sent to call center. Asked call center if the location had any…read morevehicles available and they assured me there were indeed vehicles I could rent. Provided them with the information they needed and they assured me again that I would have a vehicle. An hour later received a call from the local location and was informed that there were no vehicles available there or in the other close by location. With today's modern technology the call center should have been aware of the unavailability of vehicles!!

Do not sell quality cars. Fix them up enough to be suitable for a couple of weeks and then do not…read moreintend to help when issues arise.

Completely wasted 5 hours of my time. They had a car for sale on FB that was advertised as an…read moreall-wheel drive, but also front-wheel drive in the same ad. I called him up, said I'm interested, but is it AWD or FWD? He said for sure it was AWD, and that the ladies in the office must've screwed something up with the ad. Fair enough, asked him what else is wrong with it, he said it had a battery drain. Ok, anything else that needs fixing, replacing, addressing, etc? He said no, it's very clean, so I made the 2.5 hour ride after telling him I'll be there in 2.5 hours. I get there and he's gone, nobody knows where he went. I check out the vehicle and notice 3 out of 4 tires are down to 3/32" tread remaining (bald!). One was weather cracked so bad I could nearly see the air, and all were mismatched brands. I opened up the driver's door and the driver's leather seat had large chucks of leather missing. "No big deal" I thought, seat covers and new tires, but I'm wondering at this point how in the h#ll this guy overlooked this so far, there's not many vehicles for sale on that lot. I start up the vehicle, which woke up the LARGE exhaust leak at the flex joint area underneath the vehicle. And now the "best" part...I look on the tailgate, no indication of it being AWD. I look under the rear end, no CV axles, differential, rear driveshaft, nothing. It was a front wheel drive. By this time he'd made his way back into the office and I confronted him, saying this vehicle is not AWD, and that I essentially wasted 5+ hours of my time, along with all the other obvious issues that he failed to mention. In what seemed like a small fit of fake disbelief, his response, "sorry, bud!" And another thing, I told him on the phone if it's what he's described, I'd give him $5800 for it (it was for sale for $6500), he said he couldn't, he already had $6000 into it. I've been in the auto industry, including car sales, for 20 years. I knew right away that was a BS line. Wholesale pricing on that car was in the $4000 range, average private party value was around $6000. Only had the vehicle advertised for a week at this point, said his guys "went through it" (obviously not, hence the exhaust was super loud and a cheap fix, coming from a 1' piece of flex pipe that could be replaced for $30). But all of the sudden he has all this money tied up in this vehicle. Absolute bullcrap. Buyer beware!

Quick service with smile even at 12am. The rental counter un the small airport is just inside the…read morefront door.

From the owner: Skip the counter when you rent a car with National in Gwinn. Choose any car in the aisle and manage…read moreyour car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Gwinn today!