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Enterprise Rent-A-Car

2.7 (23 reviews)
Closed • 8:00 am - 5:30 pm
Updated 2 weeks ago

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1 year ago

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10 months ago

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4 years ago

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7 years ago

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7 years ago

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7 years ago

Great customer service and the staff are really nice thank u guys for everything I would recommend them for ur next rental car

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16 years ago

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9 years ago

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8 years ago

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11 years ago

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Ask the Community - Enterprise Rent-A-Car

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.9(18 reviews)
2.0 mi

One of the worst customer service experiences I've ever had…read more The branch manager here should absolutely not be in a position that deals with customers. I asked a simple question about overcharges on my bill, and instead of acting like a professional, he immediately spoke down to me like I was stupid and then started raising his voice. Zero respect, zero customer service skills. When I asked for his name so I could report the situation, he refused and said, "Good luck reporting me, I am the boss." That level of arrogance alone tells you exactly how things are run here. What made it even worse is that I actually saw him having a similar issue with another customer when I first picked up the rental. So this clearly isn't a one-time bad moment -- this is just how he treats people. Then as I was leaving the parking lot, he literally yelled after me that he was going to charge me extra fees and smiled about it like it was funny. Completely unprofessional, aggressive, and honestly pretty disturbing behavior coming from someone representing a business. If management acts like this when customers ask legitimate questions about charges, I would strongly recommend going somewhere else. There are plenty of businesses out there that don't treat people this way.

I made a reservation to rent a car when I visited buffalo to drop my son off for college, that I…read moreneeded to have 2 forms of identification for the rental. I do not have a major credit card, I expressed that over again with the agent. No problem he said with a $300 deposit and 2 forms of identification. I uber there and was now told I have to live in NY for that to apply. Wasted $60 on uber. Customer service was zero. Enterprise please train your employees to listen and know policy.

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Budget Car & Truck Rental

Budget Car & Truck Rental

1.9(16 reviews)
2.9 mi•Main Street, Eastside

Very good customer service ask for Bruce... Been renting with them for a while no issues…read morewhatsoever.. Great experience, way better than enterprise i tell you that i value you there customer service

I never give 1 star reviews....so this was pretty bad. To be fair, I would call this a 1.25 because…read moreI did get a larger, more upscale SUV than I wanted and it did make it all the way to Nashville. That's about it. The BIG problem was the car had 1/4 tank of gas. I was in a hurry, so when they signed off on that....that I only needed to return it with a 1/4 tank.....I was like fine...whatever. I returned it with more...about 1/3rd of a tank. AND WAS CHARGED AN EXTRA $200.00!!!! When I got home, I called them and spent well over an hour total on 3 calls. The Super who finally listened gave me back $128 of it. But my oh my that was just the beginning. I ordered a 'Rav 4 or similar'. I got a full size gas guzzler (VW Atlas) that was way to big for City driving. Since I was in a hurry, I did not notice that it was 20% covered in heavy bird droppings. Since I had a cold I did not notice that it smelled like Dope. (4 different family members noticed the smell). There were a few other nitpicks with the VW Atlas itself. (Don't buy one). But you get the picture. Epic fail by the location. Bad Customer Support to fix the main problem. Avoid Budget if you can. Avoid 1477 Main in Buffalo at all cost.

Hertz

Hertz

2.0(7 reviews)
4.1 mi

The gentleman that runs this Hertz works so hard to accommodate their customers, all while dealing…read morewith constant phone calls and an office that is swamped. If he couldn't get to the phone, he always called back promptly and was the only Hertz in Buffalo able to get me a car on short notice. Hertz would do well to try to keep him. His service skills are phenomenal.

had a reservation @9:30am...was told after I asked I cannot leave my car there...so had to go back…read moreand get someone to give me a ride. Got a car...packed and ready to leave town- of no passenger seatbelt does not work most of the time (also front tires unsafe in rain, but I didn't even mention that). Took it back, and response was oh I got it to latch...That's nice but I'm not interested in a car that has a seatbelt that latches 2 out of 10 tries...I insisted, and they gave me different car. Loaded and left town. Now the AC does not work...we hit 88 degrees on the way back...that nice and BTW torrential rain so the 1st car would have had 2 problems. Ok add these 2 things to that...1) when I picked up the car I actually rented, I got no walk through the car, no check of anything and it had a huge scrape on one of the wheel arches...went back and was told oh yeah we noted that. The gas tank was 7/8 full (digital gauge) and they marked it full. By the time I left it was 11am instead of 9:30. Asked them to change time on rental to 11...they refused. 2) just called customer service and was told all they can do is $50 credit toward future rental...GTFO- insulting for such problems. Asked to speak to supervisor was told there are none available. Here we are. Your experience may vary but this got to be the worst rental for me in 30+ years

Enterprise Rent-A-Car - carrental - Updated May 2026

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