I returned a car I rented in Nice at this location. The car was fine, but unfortunately the agent…read moreinsisted on charging me $60 US for minor marks that were on the car before I rented it. Even with "full insurance coverage" I was charged for damage that did not happen during my rental period. The agent in Nice never examined the car at the time of rental, as it was located in a tight space in a parking garage. I would advise anyone to use caution when renting with Europcar. Take photos of all sides of your rental car prior to driving it. Also make sure that an agent provides a written assessment of the car's condition before you leave with it. I will not use Europcar again. I noticed an Enterprise rental car facility near the Avignon TGV you can use instead.

I had the same experience as Jim F - they are running a total scam. I need to explore on how to…read moreturn them in. I did the same thing - full insurance and they tried to say some minor (and I mean minor) marks were caused by us. I argued with the witch checking us in and she said we would have to go to the office. When I went upstairs (same 2 hour line we had when we arrived) I went ahead and went up to an agent helping the premier members and she just laughed and said don't worry about it since you have full insurance. Now I have been charged over my authorization limit. I am disputing but need to figure out how to stop this from happening to others.

We had the best customer service experience with Avignon Hertz car rental. Sylvie went above and…read morebeyond anything I could have hoped for. Responsive, honest and helpful in problem solving for us. Thank you!

Used kayak.com in the States to reserve and prepay for a manual "BMW Série 2 Active Tourer, BMW X1…read moresDrive or similar to group ILMR" (copying and pasting from actual receipt so others can compare prices and models) for 2 drivers for 11 rental days, picking up at Avignon TGV station and dropping off in Bordeaux. Cost was 563.86 euros ("Rate includes all kms Loss Damage Waiver Third party insurance Loss Damage Waiver with an excess of EUR 1500.00 Theft Protection with an excess of EUR 1500.00"). No hassles. We got an automatic X1 (not what we were expecting but easier to drive in France than a manual, probably) and it included a navigation system even though we didn't pay for it. We did have a lot of trouble with the navigation system, first figuring out how to switch the language to English and then figuring out how to actually navigate. After 11 days it still wasn't working as well as we would have hoped; not intuitive at all. Sixt should offer a quick tutorial on the vehicle's nav system before you leave; that's my only suggestion for improvement. Staff were very nice when we picked up and when we dropped off. We left the car in the lot for a few hours while we took the local train to downtown Avignon to explore before we hit the road; we didn't want to drive in a city on our first day. Edited to add suggestions: Be smart and take a video or still photos of the preexisting damage to the car (lots of small scrapes both inside and outside on ours) when you pick it up and again when you drop it off. Also take a photo of the fuel gauge reading, just in case. And the X1 was too big for French roads. Next time I'd get something as safe but smaller and lower to the ground for better cornering and passing.

I have just made the same following review on google as well…read more I don't post review often. I hope people read my review regarding my disastrous experience with Sixt at TGV Avignon. To be honest, it's likely a rare event and I was unlucky, but if it happens to anyone who's about to rent a car from Sixt, my experience might shed some light on what you can expect from Sixt. My wife and I were in vacation in France for the entire July, 2024. We rented the car from Sixt at TGV Avignon on 7/15 to tour Provence. Office staff was very pleasant and friendly. With the advice of Sixt staff, I purchased the "best insurance package" available and was given a "brand new" car, a BMW X1 hybrid. Yet after driving merely 35 minutes on a nice sunny day to a nearby small town named L'isle-sur-la-Sorgue, a red warning light on dashboard that says "battery" came on just when I was pulling into the parking space at my hotel. I immediately called Sixt to report the situation and was told that someone would come to inspect the car and tow it if needed. I waited at the hotel for hours, along with hotel reception assistance, but no one showed up that afternoon/evening. On 7/16 morning, I had to call again, and after 3 hours, someone came to the hotel and straight towed the car. Sixt then made me to ride a taxi (at least paid by them), all the way back to TGV Avignon, to get a replacement car. Needless to say, our vacation days on 7/15 and 7/16 were ruined. At least when I repeatedly checked with Sixt at TGV Avignon, I was told that I wouldn't be liable for the repair since the car was "brand new" and I had the "best insurance package." Now 2 months after coming back from vacation, I have received an email from Sixt today on 9/27, that I'm liable for the damage and repair. I was asked to pay for the repair in the amount of 626.03 euros. Obviously I'm surprised by the email. I'm in awe already, of the disastrous service Sixt provided and still even more, now its audacity to charge me for the repair. I have just responded to Sixt with a long and detailed email and I'll be waiting for the response from its management team. P.s. By the way, the reception staffs at the Grand Henri Hotel at L'isle-sur-la-Sorgue were extremely helpful when I had the car breakdown. They helped me wait for hours for the guy to come inspect/tow the car. They also helped me interpret since my French was very limited. Their warm assistance made my bad day much better. I'd highly recommend the hotel if anyone is visiting this very beautiful small town. I have my review on them back in July on google as well, so people know that I'm not making things up here.

I had a good experience returning my rental at the Avignon TGV. It was fast and easy. Having said…read morethat, renting from the Aix on Provence TGV train location was a nightmare and you should avoid it. The staff is super slow, totally unfriendly and gives incorrect information about location of the cars. I returned the car the next day to their Cannes location and what a difference a location makes. They were on it and friendly and helpful.

Horrible, expensive, ripoff!…read more Rented the car in Paris. Drove around France 1500 miles, being VERY careful to never touch a bollard, a gate, or another car the whole time. When I returned the car to Avis in Avignon, the employee said the car was damaged and charged me $1000.! A trim piece on the front passenger side was less than 1/8" out of alignment which was easily pushed back into place. There were ZERO scratches or dents. I spent a lot of time sending pictures, video of the car at pick-up, etc, trying to get my money back, to no avail. I will never rent from Avis again! I recommend you not either. If you do, you better have a well lit, 4K video covering every inch of the car at pick-up. Grrr!!!

Best quality cars around. However, my train was delayed by an hour or two, and Sixt had given away…read morethe car I reserved. they did eventually get me into a car, but it sure wasn't worth the hassle and stress. Return service was worse, positively, dreadful -- no clear indication of where to leave the car; no parking area attendants to help, etc. Six weeks later I receive an email from Sixg noting damage to the car. The photos they eventually sent appeared to be of a different car entirely, and even then I couldn't see any damage. I WILL NEVER RENT FROM THEM AGAIN. Frankly, it feels like a scam. (And, no, not a language issue; I'm fluent in french.

DO NOT RENT FROM THIS COMPANY! Before renting from them google fraud damage claims. This company…read morescams its customers by claiming fake damage there is even a Facebook group devoted to this. I unfortunately did not know this and just received a false damage report claim which I absolutely did not do. I googled them and found they just had to settle a class action lawsuit due to this practice and yet they are continuing to scam their customers.