THE BLUE POO: I made a reservation for a standard vehicle through my company's corporate account for business travel. This reservation was made more than 3 weeks in advance. When I arrived to pick up the car, I was given the choice of a compact car or a minivan because "we don't get standard size cars very often." I was told choosing the minivan would be an extra $30 a day, so I was stuck with the compact car.
I was told to "ignore the tire warning light" because it had new tires. It also had a big dent in the side, a front bumper that had to be knocked back into place frequently to stop the rattling that occurred every time it started to come loose again, holes in all the seats, and plenty of dirt and dust which made a cloud when I tossed my belongings in the back seat. Prior to departing on my business trip, I had to clean the massive amount of bugs off the headlights and windshield to be able to see.
Backing up was another adventure - the rear brakes made a deafening horrible sound every time I put the car in reverse then applied the brakes.
Did I mention how terribly uncomfortable this car was? I had to stop every few hours (on a 9-hour drive) because my back and leg hurt so bad driving what my coworkers and I dubbed "The Blue Poo."
After enduring 2-1/2 weeks of driving this uncomfortable, unclean, unsafe car across multiple states, I was overjoyed to be able to return it and never have to see it again. However, when I arrived at Enterprise, there was NO ONE on site - just a sign on the door stating they'd stepped out and would return soon. After waiting nearly half an hour and trying to call multiple times, I gave up and left after leaving them a note explaining I had to get back to work and would return the keys later in the day as my schedule allowed.
On my second trip to Enterprise that day, I mentioned my earlier visit attempting to return the car and that I waited as long as possible. The only response was "Yeah, we were all gone"...
As if all the above was not bad enough, when I got home and received my emailed receipt I discovered they overcharged me - I was charged for the standard sized vehicle I reserved instead of the compact Blue Poo I got stuck with.
I will NEVER do business with Enterprise again. I filled out the survey they sent me after I returned the car and chose the option to have someone contact me because of all the issues. I've received ZERO contact. I will definitely be making my employer and our travel service aware so that they can make better choices when selecting businesses to partner with for our company's travel needs.
Maybe the Enterprise location in Ada, OK thinks that because they're the only rental company in town that they can overcharge and treat their customers poorly. They're wrong. read more