Very down to earth and great bedside manner. Willing to work with a diseased liver. They are very…read morewelcoming as soon as you get to the door

This practice has been an incredibly frustrating experience and is the complete opposite of a…read more"Better Way." One of many large concerns is that Shannon doesn't listen to patients. Despite promoting a holistic approach, my appointments felt no different than a typical rushed doctor's visit. For example, I explained that I already follow a low-glycemic diet, and she handed me a basic low-glycemic diet sheet and suggested I try it, as if she hadn't heard anything I said. The office management is even more concerning. Getting prescriptions often requires multiple phone calls, and referrals are handled very poorly. A few years ago, they called expressing concern that my son might have an autoimmune disease affecting his kidneys. It then took an entire year for Russ to successfully send a referral to a nephrologist. Communication is consistently disorganized. Last year, they called me while I was driving to my son's annual appointment to tell me he was overdue even though we were literally on our way to the appointment. The final straw happened today. We had an appointment scheduled for this morning and last night I realized that we had not received a reminder text. I tried calling them a bunch of times and messaging but they don't have an answering service. My son and I drove 80 minutes for our 10:30 am appointments only to find the office completely closed. The sign on the door clearly states they are open on Fridays from 10 to 1 but no one was there. There was no notice, no answering service, and no way to reach anyone. To make matters worse, when your child is diagnosed with something like an infection, don't expect prescriptions to be sent promptly. In our experience, they often weren't sent until the end of the day, delaying treatment unnecessarily. Unfortunately, after multiple years of disorganization, poor communication, and lack of follow-through, I cannot recommend this practice. Update: Office manager is texting me ON A SUNDAY after already giving me a hard time all afternoon Friday about calling a few times on Friday checking to see if they had opened their phone lines. Apparently they are so inconvenienced that they had a few missed calls when I was the one who wasted 3 hours of my day because they never informed me that my appointment was cancelled. They need to be shut down. Response to their response: Proof of how he has no idea what he's talking about in the photos. I didn't call all afternoon after my appointment. I didn't call all day Sunday. He was texting me Friday and Sunday even though he's claiming it was Saturday. He's claiming I called after hours the night before my appointment. I called at 3:47. They close at 4. I mean I hate putting effort into this at this point but it's ridiculous to have your character questioned over something so dumb. I'm not sure why they would think everyone knows how their phone system works. I had no idea they were going to get a bunch of missed calls to cell phones. I was simply calling hoping that their phones had opened up so I could see if my appointment was still on before dragging two kids to the cape. Apparently I'm entitled for wanting to check on that. And yes it's a long review because we have had a terrible experience at their practice and so has everyone I know. They're crazy thinking I would receive any benefit from lying about this. Just beware. Night before my appointment 7/9- Called at 3:47 - they should have been open. Didn't leave a voicemail because it said they were closed but I got a text response and it said to text a message so I did. I called one other time a little while later to see if anyone answered. Day of my appointment 7/10 I did call a bunch of times between 8:30 and 10:15 hoping their phones would be on. I had no idea it went to cell phones. Figured it went to an office phone they wouldn't hear so I just kept calling to check. Called once at 3:22 to see if their message said their hours like Russ was claiming. It did not. When I called today to request records I do notice that they changed it. Sunday 7/12 - my husband called once.