Normally, I don't review unless the business is superior. Normally, I just move on if I don't like…read morethe service or interaction. However, in this case, I believe it is incumbant upon me to provide a review.
I've been a patient of Dr. Tom Mullen's since he bought the business from the previous owner 30 years ago. Dr. Mullen is personable and skilled, but over the years, I've noticed quite a lot of personnel changes.
A few years ago, I lost my insurance, and his wife Emily who runs the office would not even allow me to come in for teeth cleaning, much less get dental care because I had Partnership. When I got Delta, I went back in for a crown. The disrespect and disdain was still present. But as I said, I just overlooked it. The crown had some difficulty staying affixed and after repeated visits, it appeared to be solved. Each visit seemed to increasingly irk Emily. Some months later, the crown came off again and the office was closed for several weeks for family vacation. Upon opening, I made an appointment, but they couldn't get me in for three weeks in the afternoon. The day before the appointment, the crown came off and broke. When I came in, all they did was take xrays, and attempt to put me out another three weeks. I expressed my frustration of having this long delay (as it takes 10 min to re-cement a crown) contribute to breaking of the crown, and nothing but film and another three weeks of delay. Emily became exceptionally rude and yelling, told me that my comments about their delay were unwelcome, that it was my tooth's fault, that they didn't need my business, and that my insurance Delta was awful and no other dentist would take it. Her husband approached and offered to do it during his lunch as the earliest opportunity, which was very gracious, and in the midst of telling him he didn't need to give up his lunch, Emily interjected and screamed "That's exactly what you asking him to do."
The day of the appointment, Emily went back to tell the staff and Dr. Mullen that I was there, and stated "I hope you enjoy not having a lunch today." Tom and the staff all laughed their derisive laugh. To date, the crown is still affixed, but if you have any self-respect, go elsewhere, like most of the staff have done.
