I really think that calling this "permanent" is really misleading. After one year, fading had begun. At two years, my eyeliner had become spotty and had faded from almost-black to plum, and the brow enhancement was turning gray. Now at three years, the eyeliner is almost reddish. I have to put on eyeliner every day just to cover it up, or else it looks like I have spotty pink-eye. The brows have faded to almost nothing and I use pencil just like I alway used to. I spent so much money on these services and went through a lot of pain -- and the "permanence" is nowhere near what they make it seem.
I was also for a long time very disappointed that Suzette would not return my phone calls or e-mails when I had questions or concerns after the services had been completed. We discussed some of the issues I had with the final results (the color wasn't quite right; the blending was not as subtle as she'd said it would be, etc.). She agreed to give me one extra "free" touch-up and told me that if I was still not happy with the results after three more months to call her again, which I thought was nice of her -- but little did I know that when those three months were up and I contacted her again, she would just stop returning my calls.
I still occasionally receive a postcard advertising her services, with the same phone number I have left numerous voicemails at. I'm obviously still on her mailing list. But she knew who I was and why I was calling (that I am disappointed with the overall result) so she avoided me -- and the fact that she can't be bothered to call me back, along with the misleading advertising about how permanent these services are (when they're really not) is why I don't recommend this business. read more