If you use this florist, are not satisfied with the flowers, and ask for them to be replaced, be prepared to get BLASTED by the owners. I used to use them exclusively but never, never again. When my elderly mother tried to return the crappy, half-dead arrangement they sent to her for Mother's Day, the owners went ballistic on her. They told her she didn't know what she was talking about; that there was nothing wrong with the flowers; that she should be grateful her daughter sent her flowers; if she could not see the beauty in the arrangement, she is the one with the problem; and that she had complained in the past. My mother has never complained because there was never a reason to complain. Read some of the other reviews online because what they did to my mother is not an isolated occurrence. Then, call another florist. read more