So far I've been coming here when my doctor's office has been too busy to get an appt for 2 weeks…read moreor if I don't feel like taking time off from work. Definitely love the hours and convenience. Since its walk in only though, once I came in and had to wait over an hr, the next time I was the only one and went in within a few minutes. The busier they are, the crazier it gets of course, but I haven't felt like I've been rushed out at any point. Came here on a Sat morning, and after work round 6:30, and both times the gate was up and I got free parking. Yeahh! I love free! The reception area is pretty small but they have the usual stuff. Sign in, pay copay, and wait. The 2 receptionists I've seen are both pretty nice and helpful. When you get inside the place is nice and sparkly clean. Pretty small place. Didn't have to wait very long for the doctor after being led to my room either. The nurses have been nice and do their job well. Both times I've seen Dr. Kuo and he is great. He patiently answers all my questions and explains to me different options I have. He let me know what option he suggests and lets me decide what I felt comfortable with and we would take it from there. He's not the kind of doctor that will chit chat a lot, but he'll make sure to spend time to make sure you feel okay and that you have everything taken care of. The one thing I really like is that Dr. Kuo actually calls his patients himself. This way he can answer any questions you have and you're not getting a call from someone you might not have met before. So while urgent care can't take of everything for you, they still have very convenient hours which helps a lot for people who work regular hours. Still things only my pcp can do for me, but doctors are so hard to get a hold of in LA!

I am pretty sure now that incompetence what really hurts a lot of businesses…read more On the positive side there was absolutely no line, I was the only patient in a whole hour I was there. Ok on the negative....the nurse very sweet guy who was asking me questions about my condition kept forgetting what I told him and had to RE-write his statement serveral times, re-asking me new questions that showed to me that he was completely off the story line...Pretty irritating. I think I was with him longer than with the dr. Also...what kind of Urgent care facility would not have supplies for a simple wound care? The nurse had offered to clean my wound and the exact words were "clean real well"...well - he used less then an once of some cleaning solution to clean it up and then didn't even have the wrap to wrap it up. I had to use my own gaze wrap to cover up the area. Can't say anything about Dr. he was in-and-out...I guess I will know if his diagnosis is correct pretty soon. Overall...naaaa..I was hoping to get a little bit more professionalism from a place that uses words UCLA in their name and specially since its near my office...but my search will continue for better..

AVOID!!! A scam as others have noted. This is a cash cow for…read moresome clever person (a zio*?) who has decided people in the most affluent part of this country are willing to wait and pay for service that is below what you get in a 3rd world country. Took 1.5 hrs to see, not a doctor, not a nurse, but a PhysicianAssistant!!! Thats despite having only 1 person ahead. The registration process is excruciating.

I had a very frustrating experience at Exer Urgent Care. When I arrived, the front desk employee,…read moreYuridia, told me they accepted my insurance. Based on that information, I checked in and waited to be seen. I had taken time off work and came in because I was experiencing chest pain. After waiting and finally being brought back for vitals, Yuridia came in and said she had made a mistake and that they actually do not accept my insurance. At that point I was told it would be $215 just to be seen. I had already waited and taken time off work, and since I was concerned about my symptoms, I reluctantly agreed to pay the $215. The doctor came in, checked my heart rate and vitals, and was in the room for maybe two minutes before leaving. Shortly after, a nurse came in and told me they wanted to run tests but that it would cost another $100 to $200. At that point I was honestly furious. What exactly did the $215 cover if no real evaluation was done and I was immediately being asked to pay more for basic testing? The entire experience felt disorganized and misleading, especially considering the insurance mistake happened after I had already waited to be seen. Also, imagine if I was actually having a heart attack. I came in with chest pain and instead experienced confusion, delays, and unexpected charges. Front desk mistakes like this are not small errors. They directly affect patient care and trust. Unfortunately, this experience left me feeling like patients are treated more like transactions than people who genuinely need medical attention.

I scheduled a "TB Test" for myself here. After checking in, the LVN quickly called my name and…read moreasked for my ID and insurance card. She asked if I was here for a TB skin test, and I replied, "No, I'm here for a quantiferon." She responds that I am scheduled for a TB skin test and that the quantiferon has to be done by the NP. I tell her there was no differentiation when scheduling myself for the appointment. She begins to condescendingly explain to me that the quantiferon is a blood draw and that it is different than the skin test in several ways. I am well aware of the difference as I am an RN. My issue comes from her negative manner and terrible customer service. I recently visited a CVS minute clinic at a different location the same way and was given zero issues and zero attitude. I was unable to complete the blood draw due to issues pulling up my insurance, and the providers were extremely understanding and kind. This middle aged blonde Karen at this location unnecessarily gave me a difficult time and a huge attitude. I tried to come to this location because it was slightly closer to where I live, but I decided to drive back to the minuteclinic I originally visited. The sheer difference in the providers' attitudes is astonishing. The other clinic was friendly and accommodating vs patronizing and condescending. Never will I ever return to this clinic due to the chance of being under the care of this rude Karen.

Came in to minute clinic in MDR, no other customers were there. I was RELIEVED thinking I could get…read morea walk in appointment right away. Doctor was in office on her phone texting so I popped my head in and explained I've been up all night and not feeling well. I asked when she Could she see me. She said no, make an appointment and come back 3 hours later even though she was doing nothing and there were no other patients. I immediately Left there and went to Venice Urgent care right down the street on Lincoln blvd. The cost is less only $99, to see Dr. they saw me right away and had much better Caring attitude. Never going to minute clinic again!

My mom was in need of a quick appt, and after googling nearby urgent cares, we found this Exer…read morelocation. She RAVED about her experience. Not only were they able to see her swiftly, the dr she met with, Dr. Greenberg was amazing & thorough, as was his team. Dr. Greenberg even provided an incredible follow-up. Would highly recommend.

The doctor was very unprofessional; I noticed that he doesn't like providing care to very elderly…read morepeople.

I debated going as I wasn't sure I would arrive on time. I called UCLA and they confirmed that as…read morelong as I am signed in with the front desk by 7:30, I would be seen. I arrive at exactly 7:30 and was told they are closed. I told reception that the website states that as long as I am here by 7:30, I will be seen. They disagreed and stated again they were closed and I would not be seen. They said I would have needed to be there by 7:00pm to be seen. I drove all the way for disrespectful, and rude interactions. I wasn't listened to. I wasn't heard, and they didn't even care to know why I was there. Due to their poor customer service, choose another location to go to.

I have had laryngitis for over a week and could not stop coughing. I finally stopped consulting WEB…read moreMD and treating myself and went to UCLA Immediate Care. Check in took about one minute and I was escorted in after 5 minutes in the waiting room. Both the receptionist and the nurse who took my vitals were very nice and compassionate. I saw Dr. Benjamin Noble who was so nice and said that I needed an antibiotic to knock this evil thing out! I went here because it was a Sunday and my regular internist is closed. You can look online for wait times as well which I really appreciated. The facility is immaculate and I highly recommend.

WHAT A SCAM Like…read moremany others are saying, PROFIT is all they care about. No compassion whatsoever. Still trying to dispute the rediculous charges I received after two short visits, but they make it as hard as possible. Be careful what you say, they might take advantage of your simple question just so they can charge you more. I thought UCLA was one of the better ones, but apparently NOT. This makes me feel SICK. How ironic!

I've been twice, nothing serious just a physical and some blood work just to make sure all is well!…read moreDr Gehlbach was down to Earth and easy going. I'm a nervous guy in places like this but everyone here was relaxed and easy going. With insurance and a scheduled visit i was in and out in reasonable time and the MyUcla health portal is very helpful and getting info and updates. Hopefully wont need to be back so soon again but if so glad they are taking care of me.

I had a really positive experience here. Needing urgent care is never fun, but the entire team made…read morethe process as easy and stress-free as possible. Everyone was friendly, the check-in was smooth, and I didn't feel like just another patient. The provider was thorough, took the time to explain everything, and made sure all of my questions were answered before I left. I left feeling confident about my treatment and appreciated how genuinely caring everyone was. I'm thankful for the great care I received and would definitely come back if I ever need urgent care again!

This isn't related to the their health practices which I've heard are sketchy at best. Another…read morepiece of sketchy info... they have been opening and presumably stealing my packages that have been mistakenly delivered there...I went in twice after my packages were incorrectly "signed by a receptionist". The first time (a cart that someone clearly took home) was nowhere to be found. The second time (an organization rack) they found my packages opened and rummaged through... with a bullshit excuse that they thought it was "something their manager ordered"... their manager apparently has the same name as me... I'm going to pursue police action because clearly they are up to something crooked. Opening other people's mail is ILLEGAL! My apartment building is literally next door. They could have taken it there.

long wait for urgent care, would definitely recommend an appointment!…read more angel was extremely kind and a great physician, good experience overall!

facility is very clean & modern looking all staff are very…read morenice & professional visit was timely as a walk-in -drug test -physical exam -TB the provider was attentive, nice, & gentle.